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Tesco inactive number

KH84 · 2023-03-31 16:39:24

Tesco sent me a message that says: Your number will soon be going inactive soon, top up by 15 euro, or the number will go inative? I have an old basic phone that I use occasionally. I topped up in january with a fiver, no problem. Why is it asking for €15?

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31-03-2023 5:39pm

#1

KH84

Registered Users Posts: 1 ✭

Join Date: March 2023

Posts:

Tesco sent me a message that says:
Your number will soon be going inactive soon, top up by 15 euro, or the number will go inative?
I have an old basic phone that I use occasionally. I topped up in january with a fiver, no problem.
Why is it asking for €15?

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#2 01-04-2023 12:36pm
Ten Pin

Registered Users Posts: 2,833 ✭✭✭

Join Date: November 2012

Posts: 2806

SIM should stay active for at least 180 days after adding credit. AFAIK there's no specific criteria for the top up amount required.
Is there any notification about it in the My Tesco Mobile portal?

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#3 01-04-2023 8:45pm
smuggler.ie

Registered Users Posts: 4,114 ✭✭✭

Join Date: October 2015

Posts: 4064

Wasn't there requirement to make paid call once in 180d to keep it active. Unless things changed...

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