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Advice sought: customer support to IT Graduate role. Future prospects

  • 31-03-2023 11:24pm
    #1
    suave.4u
    Registered Users Posts: 986 ✭✭✭


    Hi All,

    Advice sought.

    Little bit about myself.

    -> I am a computer engineer who passed out in 2014.

    -> Due to family commitments, I was looking for part time jobs only at that point.

    Could not find many options back then in Dublin, so finally landed a customer Support role part time

    role. The job was highly flexible, paid good hourly rates when compared to other competitors , could not complain.

    -> Finally last year I reached a point where I can finally work full time (remote). Gave couple of interviews and landed a Support grad role in a Fortune 100 Product based company. Pay is 42K.

    Now this product is inhouse, there are virtually no other openings in Ireland; there are some in mainland EU, but don't want to relocate. Also the pay increases here are very minimal. I do not expect reaching 50K even after spending 10 years here. I must add that there not much work pressure and is fully remote, so that part is fine. The company also laid off some staff recently, so if I out in the job market, it would be tough just with this product knowledge.

    -> I would like to get into some area where there are more job prospects. Don't want to go into development at all.

    Are there any areas where I can make a move to, don't need Development/ coding and there are better job prospects? How to proceed here? Maybe there are some courses?

    From my research Testing is a similar area and there are good prospects in ireland. Any advice appreciated.



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