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No response or acknowledgement of complaint filled out using form

  • 23-05-2023 2:33pm
    #1
    egmore
    Registered Users Posts: 3 ✭


    It must have been about 2 weeks ago that I filled in a complaint form using your website. As no automatic acknowledgment is sent when a complaint is filed this way, I have no record. Should I keep waiting and presume that customer service will eventually get to my complaint or should I be worried that the complaint was not received?

    I would like an answer why an automatic acknowledgement of a complaint is not sent and to know what is the timeframe for answering complaints via the online form?



Comments

  • #2
    Bank of Ireland: Eve
    Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi there, thanks for reaching our to us here on Boards.ie.

    You should receive correspondence to your complaint by post within the regulated time frame.

    I have provided a link below to more info in relation to this, I hope it helps.

    Customer Feedback & Complaints Process - Bank of Ireland Group Website

    Thanks, Eve



  • #3
    egmore
    Registered Users Posts: 3 ✭egmore


    So I should have heard within 5 working days and its been more than 2 weeks. Should I assume that the complaint wasn't received?


    Can you please answer my question as to why BOI doesn't automatically acknowledge a complaint filed using the online form?



  • #4
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/comment/120633434#Comment_120633434

    Thanks for getting back to us this morning.

    You should have received acknowledgement of this complaint. If you could send us a private message with your full name, contact number, name of your account holding branch and a little more information in relation to your complaint, please? We will do our very best to help you here.

    Thanks, Megan



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