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Moving home and VirginMedia broadband cancellation

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  • 18-07-2023 11:51am
    #1
    hypheni
    Registered Users Posts: 25 ✭


    I am moving to a new property where VirginMedia cannot provide a service hence my existing connection cannot be transferred. Now, I'm still in contract with them till Sep'23. How can I avoid paying the cancellation charge as it's not my fault that VirginMedia is not operating in the new area. I can cancel the Direct Debit and they won't get the further bill amount but I want to do it in a proper way. Also, I served the notice period of one month which comes to an end in next couple of days. Any suggestions and feedbacks would be highly appreciated.

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    #2
    Kimbot
    Moderators, Computer Games Moderators, Social & Fun Moderators Posts: 18,539 Mod ✭✭✭✭Kimbot


    You signed a contract with them that states you will pay a fee if you cancel early. It might not be your fault that virgin dont operate in the new area you decided to move to but its also not their fault your moving to a place that doesnt have virgin.



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    #3
    muffler
    Registered Users Posts: 46,014 ✭✭✭✭muffler


    Not a lot you can do I'd think but if you ring them and explain the situation they might waive payment for the last couple of months of the contract.



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