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Booked specific seat on airline, but given random seat during check-in?

mrcheez · 2023-07-29 19:41:01

I booked a specific seat on a Qatar airways flight for a hefty €30, chosen due to an arm injury and also near the back where I prefer, but they instead put me on another seat further up and on a different seat which exposed my injured arm to getting bumps from passing trolleys. Flight was full so I didn't have other…

29-07-2023 8:41pm

#1

mrcheez

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I booked a specific seat on a Qatar airways flight for a hefty €30, chosen due to an arm injury and also near the back where I prefer, but they instead put me on another seat further up and on a different seat which exposed my injured arm to getting bumps from passing trolleys. Flight was full so I didn't have other options to move.
They replied that they are entitled to change seats at their own discretion but surely this would be considered non-delivery of a paid service as I was given a random seat the same as someone who hadn't paid for a seat?
They didn't offer a refund.

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