Upgraded to Business with points, won't refund for extra legroom seats?

larry1

I recently upgraded Aer Lingus flights x 2 from NYC to Dublin to business class using my Avios points but when I requested the refund for the 2 extra legroom seats €199.98 they refused? Anyone else encounter this before?

Cheers

Noxegon

This doesn't surprise me at all.

Emirates have the same policy:

https://www.emirates.com/ie/english/book/about-booking-online/emirates-seat-selection/terms-and-conditions/

Dublinflyer

It happened to me in the past, almost the same as you. I used a tier benefit to get up the front but they would not refund me for the legroom seats in my original booking. Really annoying so if there is a hint that I might have enought points to upgrade I hold off paying extra for better seats.

thebiglad

Yep, been there with BA & Aer Lingus (before they were in IAG) and more recently with Qatar on no occasion could I get a refund. Always try but accept when I book the extra legroom seats that, if I do get the chance to upgrade nearer to flight time (points or cash) that I am unlikely to be getting refunded - I still prefer to have the assurance of the legroom just in case.

Rowley Birkin QC

How much was the Avios cost to upgrade?

larry1

https://www.boards.ie/discussion/comment/120961154#Comment_120961154

74000 for 2 people