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Problems with BOI app

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    #32
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/comment/121018450#Comment_121018450

    Hi there, thanks for getting in touch with us.

    From the error message that you have provided it seems that the error message is coming from the merchants page rather than an issue with your account. We would advise trying to complete the transaction again today to see if the payment will go through on the website for you now.

    Thanks, Sarah



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    #33
    lain23
    Registered Users Posts: 1 ✭lain23


    This happened to me aswell. I tried it a few times and kept getting that message after approving in the app. Then I uninstalled and reinstalled the BOI app and now when I get to the last section the app won't send me a code to my phone to set up the app. I have given permissions to the app and the phone number is correct. When I try to get in online it asks me to verify through the app which I can't do as I can't set it up again. It's extremely frustrating. How can I get a code to setup the app again on my phone.



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    #34
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/comment/121054144#Comment_121054144

    Hi there, thanks for your message

    Please contact the team on 0818 365 365 and my colleague can provide the code for you.

    The team is available weekdays 9AM-5PM.

    My colleague can check for declines in relation to this transaction as we do not have account access here.

    Thanks, Anna



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    #35
    Itssoeasy
    Registered Users Posts: 39,820 ✭✭✭✭Itssoeasy


    The app isn’t working again. It’s just a white screen and it says “checking for you” and nothing happens. This is gone well beyond a joke at this stage.



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    #36
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/comment/121070722#Comment_121070722

    Hi there, thanks for getting in touch with us here.

    Sorry to hear this. There is currently no reports of issues with our mobile app. Please restart your smart device as sometime this helps. If the issue persists please uninstall and reinstall the app.

    Thanks,Niamh.



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    #37
    lapsang
    Registered Users Posts: 15 ✭lapsang


    The app isn't working here either. White screen, nothing happens. And of course, I can't pay online without approval through the app. What a joke.



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    #38
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    https://www.boards.ie/discussion/comment/121070934#Comment_121070934

    Hi there, thanks for getting in touch.

    Apologies for any inconvenience caused.

    Please call us on 0818 365 365 or +353 1 404 4000 if calling from abroad, team is available weekdays 9am to 5pm and Saturday 10am-2pm.

    My colleague will happily assist you.

    Thanks,Niamh.



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