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JYSK Home Office Desk

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  • 04-09-2023 9:02pm
    #1
    robbiezero
    Registered Users Posts: 4,444 ✭✭✭


    Ordered one of these to collect in store in Santry as wife was travelling to Dublin next day. She collected it and when she came home, there was a part of the order missing - the desk legs.

    Talked to customer support today. The missing part is still in the shop. Wanted me to come collect it, but I am a good distance from Dublin and really dont want to have to drive up just to collect this.

    Should I try and get them to send it down to me?



Comments

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    #2
    Mrs OBumble
    Registered Users Posts: 25,913 ✭✭✭✭Mrs OBumble


    Yes



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    #3
    T-Maxx
    Registered Users Posts: 3,142 ✭✭✭T-Maxx


    Eh, yes?



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    #4
    robbiezero
    Registered Users Posts: 4,444 ✭✭✭robbiezero


    Cheers. Appreciate the replies. Ill try them again tomorrow and be a bit more assertive about it.



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    #5
    robbiezero
    Registered Users Posts: 4,444 ✭✭✭robbiezero


    Absolutely no way will they deliver the item.

    I have to collect it in store or bring back the other part of it for a refund.

    Appalling service really.



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    #6
    Xterminator
    Registered Users Posts: 4,735 ✭✭✭Xterminator


    exactly. terrible customer service. better to take the refund, as they wont be able to sell it as a new item, than let them away by dropping in and collecting the missing parts. either way you end up making the trip.



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    #7
    L1011
    Registered Users Posts: 68,678 ✭✭✭✭L1011


    Did you pay by card? I would assume so from it being an online order.

    Tell them you are going to do a chargeback for the product not being as described (missing parts) unless they send you the part, or pay to collect the parts and refund the lot (or just refund the lot without collecting)

    My experience of their customer care is that they are appalling but will refund when forced to. Won't shop with them again.



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