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Certain Apps not working correctly on Eir

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  • 05-09-2023 10:47pm
    #1
    eoinbn
    Registered Users Posts: 799 ✭✭✭


    While home last weekend I noticed some odd behaviour on my parents have Eir broadband(150Mb).

    Certain Apps would refuse to load(BBC news app on Android phone) and streaming live tennis on Prime was a buffering nightmare - pauses every 30 seconds for 10 seconds. Clips on Twitter also didn't play. Other apps like Netflix and YouTube worked fine.

    Once I switched 4G everything worked as expected. This wasn't limited to one device, and apparently has been happening for ages - also issues with Audible, Spotify and the independent.ie.

    I ran some speed tests but there wasn't anything obvious - 100Mb down, 30Mb up. Anyway limited bandwidth wouldn't explain why apps like BBC news wouldn't even open while other services worked without issue.

    Anyone heard of anything like this before?



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    #2
    Technophobe
    Registered Users Posts: 1,060 ✭✭✭Technophobe


    Have had this issue before but I have a relatively complicated setup which possibly your parents wouldn't have..

    A router reboot has probably been tried I presume??

    In my case, was to do with a WiFi extender hub..



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    #3
    RobiePAX
    Registered Users Posts: 266 ✭✭RobiePAX


    150 MB/s is a legacy plan. It doesn't exist anymore. Get your parents to call customer care to recontract. They'll be bumped up to 500 MB/s and possibility at cheaper price too vs now.


    I can't really say what's causing what you described about the apps. I had same issue with BBC app that articles don't load unless I switch to 5G. But after I updated my phone with the latest software updates and updated all apps in the Play Store the issue stopped. Maybe your phone in question just needs software updates too.



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    #4
    eoinbn
    Registered Users Posts: 799 ✭✭✭eoinbn


    Technophobe - its a simple setup. Just the Eir router, which has been rebooted.


    RobiePAX - I will ring and get them upgraded to see if it makes any difference. Thanks.

    I don't believe the phone is the issue as the only reason I used the BBC app was because they mentioned they had a problem with it. Once installed I ran into the same issue. It worked fine on 4G and on my own Eir broadband.



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    #5
    pizzahead77
    Registered Users Posts: 2,295 ✭✭✭pizzahead77


    It sounds like possibly a DNS issue with eir's dns servers.

    If you can, change them to Google's ones (8.8.8.8 & 8.8.4.4) or similer



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    #6
    CivilEx
    Registered Users Posts: 731 ✭✭✭CivilEx


    https://www.boards.ie/discussion/2058312468/certain-apps-not-working-correctly-on-eir

    I've seen the exact same behavior with apps not loading, and once you switch off WiFi and use phone data, they start working again. A friend in Dublin has also seen the same exact issue. I'm in Mayo with Starlink, he is in Dublin on a Virgin fibre connection....there is something funky going on here at national level.



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    #7
    PureBred
    Registered Users Posts: 252 ✭✭PureBred


    https://www.boards.ie/discussion/2058312468/certain-apps-not-working-correctly-on-eir

    Ever get this sorted???? Same issue in my mothers house, dondeal, ryanair apps not working here. Eir fibre router, already reset to factory defaults.



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    #8
    PureBred
    Registered Users Posts: 252 ✭✭PureBred


    Got it sorted, turned off ipv6 and everything perfect now.



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    #9
    markincork
    Registered Users Posts: 1 ✭markincork


    @PureBred Thank you so much for this. I've been trying all kinds of things with no success, but disabling IPv6 on the router solved all my problems.



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