Paying Three €60 per month for 0.1mbps upload..

greenpilot · 11-09-2023 8:57pm #1

We live in kilmovee, Co. Mayo, in a rural area and moved broadband from Vodafone ( which had deplorable service) to Three for Wi-Fi broadband 2 years ago. The broadband service has been progressively getting worse and, having just done a speed test with 4 different phones in the house, we are getting 1.1mbps download and 0.1mbps upload, which is obviously unacceptable. Our contract is put in December.

Could someone suggest what steps I should do to address the issue before I give Three a call tomorrow?

Many Thanks, PK.

MrMusician18 · 11-09-2023 9:01pm

Do the test outside?

893bet · 11-09-2023 9:27pm

Starlink? Cost of the hardware but excellent speeds

smuggler.ie · 11-09-2023 10:17pm

Stop waist money(60!!!) on contract, there are cheaper means for same service - €20/28d PAYG, no contract

What device you have for broadband (router make and model)?

phones are WiFi connected to router - Three support might disregard test on this fact.

if avail, get laptop or PC connected to router directly over Ethernet cable - run test.

Standard procedure Three will tell you to do - restart computers, phones, router.

goldenhoarde · 11-09-2023 10:59pm

As they are providing some service they are meeting the terms of their contract. There is no minimum level a provider has to give so little you can do.

Try some of the coverage maps to see who might be better and then try pay as you go for a month till you find the best one for where you live. Try different parts of the house to see if coverage is better

Also don't load the Sims in the shop, do so at the house as likely the shop location will have good coverage and they can use that to say they provided you with service.

Also do complain as they may be able to adjust to provide better service