shimano crank recall

andyd12

Ridiculous approach been taken by Shimano. Using a visual inspection is a waste of time. It could look fine today and not tomorrow.

The parts are faulty and need to be replaced

Raam

A few years back I happened across a lad in Glengarriff whose RHS Shimano crank had sheared right off. I hope he sees this and can get something back :-)

cletus

https://www.boards.ie/discussion/comment/121162935#Comment_121162935

But this is what I'm trying to ascertain.

Are they saying 'bring in cranks between now and next April, after that you're on your own' or is it an ongoing replacement where, regardless of when it happens, once you see delamination, you can have it replaced.

hesker

https://www.boards.ie/discussion/comment/121164293#Comment_121164293

I posted the same query here last week.

So far I haven’t seen anything providing clarity from Shimano

magicbastarder

i suspect if your cranks start to fail in may, they're not exactly going to turn around and tell you to bog off, now that they've admitted it's a manufacturing fault.

Thud

I've a crank that's on the list but looks fine (mainly used in turbo) . Given the lack of clarity on this my options are to try to stress it so that it shows delamination or hope it doesn't.

Trying to stress it doesn't feel right but neither would a crank failure at the wrong time

G1032

https://www.boards.ie/discussion/comment/121154812#Comment_121154812

Ya. That was it. I saw it the last evening and the inspection amounts to nothing more than checking if your crankset is already cracked. What a load of rubbish. Nothing more than a visual inspection. Sure it could be perfect one day and cracked the next. Ridiculous.

cletus

I presume if you have it inspected today, and it's not cracked, there's nothing in the rules to say you can't go back in next week, or next month if it does develop a crack.

Mercian Pro

https://www.boards.ie/discussion/comment/121141714#Comment_121141714

Not quite right MB - after a lot of toing and froing, I eventually got a credit note for £142+VAT but had long before bought a 105 crankset for €124 on Bike24. Marginally heavier but not glued (doesn't bonded sound so much better?) like the Ultegra & Dura Ace.

Mercian Pro

https://www.boards.ie/discussion/comment/121143332#Comment_121143332

Still kicking myself I didn't go for the silver 105 though I'm not sure it was an option on Bike24

koutoubia

https://youtube.com/shorts/1SabWPxhqZg?si=9IfNxbUHyjCB7dZZ

Looks like the bike shops in the UK are not gonna make a call on the safety of the cranks and rightly so.

Mercian Pro

https://www.boards.ie/discussion/comment/121150678#Comment_121150678

WA's split along the length of the crank where the two parts are joined but, from memory, there was also a crack across the crank just above the pedal. On mine, (5 min later!) when I put sideways pressure on the end of the crank, the spider arms started coming apart.

ciarano

I logged a case today with the Ccpc. Ie / Competition and Consumer Protection Commission who are now looking into this and will revert.

I spoke with them for 40 mins,

I also spoke with Shimano in the Netherlands and they were of no assistance just redirected me back to going to the LBS.

Mr. Cats

What is the case about? That Shimano should replace all cranks before any issues become obvious visually or something else?

ciarano

Exactly it should be a full recall and not a partial recall based on the LBS/Shimano service center inspection especially when you have an affected part number ,Nor should you have to inspect every time you ride the bike ,

magicbastarder

what powers do the CCPC have when the products in question are four years older or more? on a pure simple warranty issue, shimano could wipe their hands of it - but obviously it's not that simple as shimano have basically admitted a manufacturing flaw.

ciarano

Have a look at the CCPC website and have a read they have a lot of power

25sean

Happened a year or two back.. was wondering what was wrong with my bike, thought it was the cleats, then a mate spotted🫨

Think ill wait a while til their replacement programme gets going

JMcL

I can see why Shimano want to string this out - even with bike/part demand falling off a cliff, replacing 760,000 cranks (was that worldwide or just North America?) is a big deal, especially now that they've moved on to the new shiny-shiny in 12 speed (though I suspect a chainset from a 12 speed drivetrain would work perfectly well with 11 speed). Am I right in assuming they're replacing the entire chainset, both crank arms, spider, and the chainrings? I've only ever heard of the drive side failing, but would assume the same could apply to the left crank.

Now stressing I'm not wearing "I am a lawyer" hat, 'cause I don't have one, I'd say that by issuing the "voluntary" recall, there's a tacit admission on their part that the parts are faulty. From the CCPC website, "A business must always sell you a product that; (i) is fit for the purpose it is normally used for; (ii) works for a reasonable time with normal use". It would appear there's plenty of evidence that the cranks have failed catastrophically, which would be a big X against (i), but what's a reasonable amount of time, and what's normal use? A grand tour rider will probably put will over 20k km in a year, a weekend warrior might be less that 1000 - which is "normal". There's also the safety aspect - it's not the inconvenience of a TV going on the blink, there's a real risk here of getting chucked under a truck if it were to go suddenly while putting the power down.

The might get away with their approach in the good ol' US of A, but if EU consumer authorities get their teeth into it, Shimano's balance sheet will be taking a hit.

Mr. Cats

760k was North America only I understand. There have been left crank failures also, but only for Dura Ace 9000 & 9100 I think.

nicksnikita

https://www.boards.ie/discussion/comment/121168744#Comment_121168744

Will the cover a crank with alternative chainrings fitted?

Large bottle small glass

https://en.wikipedia.org/wiki/Ford_Pinto

25sean

Excellent point! Quick, out to the shed with me!

25sean

https://www.boards.ie/discussion/comment/121169378#Comment_121169378

Excellent point Nicks, quick, out to the shed with me!

nicksnikita

https://www.boards.ie/discussion/comment/121169628#Comment_121169628

I’m telling Shimano 🤣🤣

ednwireland

hambini has an interesting take on it.he thinks its galvanic corrosion.

if you can put up with hambini that is

magicbastarder

is galvanic corrosion not caused by two different metals coming into contact? i would have assumed both parts of the crank were the same aloy?

hesker

Connecting shaft is steel.

Wishbone Ash

https://www.boards.ie/discussion/comment/121156843#Comment_121156843

Hindsight is great but in my situation, for a good few kms before the final fail, the drive side rotation just didn't feel right. I had assumed that my cleat had either loosened or moved position slightly and was intending to check it out when I got home. It wasn't enough to affect the ride as such and I continued as normal. Obviously it was the begining of the fail which, when it happened, was an audible but dull crack while taking off at a junction. The crank didn't come completely apart and I managed to 'nurse' it as far as Mercian Pro's house by pedaling with most of the pressure on my left leg and dismounting on steeper climbs.

magicbastarder

according to this video - you can request multiple inspections, power meters don't exclude you, and any shimano reseller (not just authorised service centres) can perform the inspection - and they are compensated per inspection.

https://www.youtube.com/watch?v=HZLc3Ml4TXQ

gmacww

I assume this means there is essentially lifetime warranty of the affected chainsets now for this particular issue. So if I get my LBS to check it. They say yeah looks good. Out I go and 6 (or whatever) months down the line it splits then it's replacement. They can't turn around and say no the bike shop checked it and passed it. In which case is that not putting a certain amount of liability onto the shops? A LBS passes it and it fails on the next ride sending me face planting into the tar?

crosstownk

I deal with recalls for a living and I've seen plenty of 'check and if necessary replace' recalls. If a component passes the initial inspection and in x months time it eventually fails, the manufacturer will (almost always) replace the failed component until such time as the recall is finally archived. It's most likely a stance taken by Shimano to minimise costs and to curtail a spike in demand for the component that manufacturing capacity can't meet.

The CCCP will be notified of this via RAPEX but I don't see any mention of it on the EU Safety Gate yet but I think the official date of the Shimano recall was 1st October so there may be a delay before notification. If it's a 'safety recall' it should be listed here soon enough.

FWIW I usually get notified of a recall from the manufacturer about a month before the CCCP get a RAPEX notification.

https://ec.europa.eu/safety-gate-alerts/screen/webReport

Arthurdaly

Got my Dura Ace 9100 crank checked at the weekend, bike shop had Shimano specific mechanic in there doing the inspection. Got the all clear whilst in there browsing for 30 mins, cranks were removed as part of the inspection. Crank details and my own were collected and presumably input to a system.

Advise was get your cranks registered as checked and any issues down the line the crank will be replaced.

Owner maintains he would be very surprised to see many fail the inspection.

crosstownk

@Arthurdaly How many kms do you think your crank set has seen? I'd be interested to see if there's a minimum distance before the issue starts to exhibit visual signs of debonding.

Perhaps others could post km distances on crank sets and whether or not they failed or passed inspection.

Wishbone Ash

https://www.boards.ie/discussion/comment/121195221#Comment_121195221

I've heard anecdotally, that riding a lot in cold and wet weather leaves the crank more prone to debonding. I'm not sure why though.

Arthurdaly

https://www.boards.ie/discussion/comment/121195221#Comment_121195221

I would estimate around 30k with a decent chunk of road racing at A1/A2 level. I'm pretty light (68kg) so wouldn't be putting huge strain on the cranks, I'd imagine bigger lads may have a different result.

secman

Update, I have received a credit of €278 at my LBS for compensation for the failed crank set, had cost me €323 to have it replaced, very happy with that outcome, considering i was totally fobbed off initially, they didn't cover €45 labour charge.

Heading over tonight to get me a Garmin 840 for my belated 66th birthday present to myself 🙂

Picked up a Garmin 840, after discount and Shimano credit, cost me just under €160..Happy out

Seth Brundle

This is gathering some legs across the Atlantic...

https://road.cc/content/news/lawsuit-filed-against-shimano-cranksets-usa-304439

ciarano

CCPC UPDATE

Dear Ciaran,

Thank you for your further contact to

the Competition and Consumer Protection Commission (CCPC) and for providing the requested information in relation to your issue with

Shimano.  We apologise for the delay in responding to your query. 

We have taken note of your further comments and attachments and have referred the matter to our Product Safety Division (PSD) for information purposes. 

 We are grateful to consumers who take the time to contact us to highlight areas where there may be a potential breach of consumer leg

crosstownk

It'll be interesting to see if the CCPC take any action. It appears that as the risk is 'medium', Shimano aren't required to issue a a warning via RAPEX.

Quote from Bike Europe:

Medium risk

As the incidence rate is proportionately very low (less than 1%) Shimano reports that they first want to reassure customers through this free inspection program. “In consultation with the Dutch consumer protection authorities NVWA, the level of risk was determined to be medium. In the EMEA a total of 34 cases with bodily injury were reported,” reports the company. “As the risk is determined to be medium, it was not required to issue the notification through the European warning system RAPEX.” Here, Shimano only used the Product Safety BA Gateway portal to inform the countries concerned.

https://www.bike-eu.com/46121/shimano-widens-hollowtech-crank-inspection-to-global-level

JMcL

The UK OPSS published a product safety report as well which sounds ominous but in reality is just the text Shimano released at the start of the month regurgitated

CramCycle

Went in to my LBS with other crank issues and they joked its a pity its not a failed one and that my rounded bolt heads were not covered. Told them I had one but it got fobbed off by Shimano years ago. They said a pity but they were not inspecting, anyone who came in was offered a swap, no queries. It was a customers choice but they wouldn't send one out saying it was safe based on a visual inspection. Also just a good bike shop in general.

crosstownk

https://www.boards.ie/discussion/comment/121256433#Comment_121256433

That would indicate that Shimano are not looking for photographic evidence of debonding to accompany a warranty claim - unless it's an oversight by your LBS and any claims submitted without evidence could yet be denied. This recall is less than a month old so it's unlikely that at this point Shimano have issued any credits for work completed. I'm basing this on how recall and warranty payments are handled where I work which is only once per month.

CramCycle

https://www.boards.ie/discussion/comment/121256653#Comment_121256653

I think their point was anyone who came in saying they had a crank and it was one of those model numbers, that would be it, they would send it to Shimano, they wouldn't actually bother with the inspection and certainly wouldn't tell anyone it was grand as they left the shop. I would say they are looking for photos as the bike shop did say to me, did I have any photos, which might indicate that's what was required. I didn't really probe any further than that.

JMcL

https://www.boards.ie/discussion/comment/121257520#Comment_121257520

That makes sense. I was in the LBS (which is actually a Shimano service center during the month) and asking the lads about it. My chainset is more recent so not impactec (hopefully!), but thinking back the gist I got was that if I did have one of the qualifying batches and wanted a replacement, I'd get one

Large bottle small glass

https://www.boards.ie/discussion/comment/121256433#Comment_121256433

What would you do if you ran a lbs?

Not changing crank will

1. P1ss off your customer

2. Leave you in the firing line indemnity or not if someone gets hurt and sues.

3. There is no reward for the risk of not changing

MaLiYa

Would this crack in my drive side crank arm be nothing to do with this recall?

Squidgy Black

https://www.boards.ie/discussion/comment/121300835#Comment_121300835

No that’s part of the recall, your crank manufacturing code is on the list of affected ones (PL)

https://bike.shimano.com/en-US/information/customer-services/corrective-actions/11-speed-hollowtech-ii-crankset-recall-notice.html

Bring it to your local Shimano dealer

MaLiYa

Is it free to brimg to the dealer or do you actually need to have bought it from them?

Squidgy Black

https://www.boards.ie/discussion/comment/121300956#Comment_121300956

Free, they’re being paid by Shimano, and can bring it to any, you don’t have to have bought from there