Temu (Ireland) CHAT thread.

Slightly Kwackers

How do these compare to Amazon generally?

I got sick of the high failure rates and false descriptions on Amazon, but the final straw was the need for a mobile phone to log in.

Amazon don't seem to be aware that in a lot of Ireland and Britain, mobile phone signals are a bit like William Bunters postal order.

Amazons solution? Complain to the mobile phone company.

Where do they dig up these people?

Can Temu be ordered from without a mobile?

How are they generally on product description accuracy?

Are returns simple, Amazon used to send a prepaid label via PDF, but I guess they thought getting the punter to pay more cash out would reduce the return rate.

con747

https://www.boards.ie/discussion/comment/121744624#Comment_121744624

I never give a mobile contact number for that very reason. You don't need a mobile number, I only order from Pc. Description is generally good and sizes the same in clothes. They usually let you keep a wrong or faulty item if under a certain value and let you have 1 item per order you don't need to return if something is wrong.

Returns are free post, if an order is delivered after the estimated date you receive €5 credit. If you keep track of past orders in the previous 30 days if the item reduced in price you can ask and receive the price difference. If you type on the chat option minimum spend it should let you order anything without a minimum spend as well. So far I stopped buying cheap stuff from Amazon and other Chinese companies since they started here really.

Enrico Palazzo

Can't you turn off the 2 stage authentication on Amazon? I have never enabled it, it's still optional.

Slightly Kwackers

https://www.boards.ie/discussion/comment/121744946#Comment_121744946

Many thanks, I'll give them a go.

I always like supporting home industries but the one thing that is good about web purchases is that you know what you pay up front. There's none of this phone for price garbage and "mention me to them" nonsense that seems the norm for some companies here.

Amazon have definitely outlived their usefulness, what was once seen as an advantage of purchase the simple no fuss click and order is gone and was not that good anyway when a good percentage of the time if the item was on display in a store, it simply would not be purchased. Sometimes Amazons photo and description can be as deceiving as a food photo on a restaurant menu :-)

Slightly Kwackers

https://www.boards.ie/discussion/comment/121744962#Comment_121744962

Not according to the IT bloke.

The first one said all I had to do was remove my [English] mobile number and it would default to email verification. The trouble was they could not do it, I had to and I was given access to their site and logged in without a problem.

When I tried to remove my mobile phone the obvious happened and it sent a number to the mobile I was trying to remove.

It was either an old one of mine or an employers. I have had dozens over the years but refuse to pay for a service I need to go on a hike to use these days anyway.

I'm getting used to the problem. People that use facebook as a trading website are a pain, I have to sign up to a new email address, make up a pile of fiction that bears no relationship to a previous account, sign in and four days later the mobile is requested for verification, so another new account is needed for the next inquiry.

Sims in the UK were two a penny, if you have a signal I cannot see the value for security. My UK bank uses my landline which never changes!

I notice a scam in the US is to duplicate numbers, people nominate other peoples and get the number transferred to themselves with no security at all.

It makes a sick joke out of a so called security system that has it's only value as being a popular medium for those that walk round totally dependent on and looking like they are going to need a surgical procedure for removal of their phones.

quickdraw2

THEFT ALERT!

OK so a charge appeared on my TEMU account Just under 12 euros, I didn't notice it but a month later a charge for the same amount was taken from my bank as a recurring payment.

I had not bought anything or subscribed to anything from TEMU, I stopped the payment and immediately closed my TEMU account.

I suggest you look carefully at what TEMU is taking from you.

If TEMU can charge every account about 12 euros per month, and with their multi-million account holders worldwide, that's a lot of money they could be stealing!

Has anyone else noticed charges like this being taken by TEMU from their banks?

fritzelly

https://www.boards.ie/discussion/comment/121748110#Comment_121748110

I always use Google Pay so...

I wouldn't jump at it being Temu, tumultuous ways your card details could have been leaked

con747

https://www.boards.ie/discussion/comment/121748110#Comment_121748110

Only use a service like PayPal and you can rest easy. Why is your bank card registered if you never used Temu? Did you get on to C/S to find out why the money was to be taken?

quickdraw2

Ive bought quite a lot from TEMU and have set up to pay by revolut with a card setup specially to buy online with very limited funds available to protect from being scammed.

Many people wouldn't notice small charges being taken frequently.

fritzelly

https://www.boards.ie/discussion/comment/121748167#Comment_121748167

Why don't you have online payments disabled? Or was it a recurring payment?

OmegaGene

I use Apple Pay or PayPal and have no card details saved with temu, lots of small refunds coming in from price adjustments so all good my side

card details could be taken anywhere and used on temu 🤷‍♂️

Happy_Harry

First 2 orders with TEMU - the one ordered first still has not arrived, the second arrived but had an item missing.

Sure they gave me a fiver credit for being late with first order but if you need €15 worth of crappy stuff to be able to order, it just means more revenue to them. The item missing was a very low value item I didn't really need (only to get to the the €15 minimum order) - so decided I won't bother complaining about it. Will probably simply not order from them again, unless there is a really good reason.

Not impressed to say the least.

OmegaGene

https://www.boards.ie/discussion/comment/121750766#Comment_121750766

if you go to chat and type remove shipping restrictions then you wont need a minimum order to get free shipping, if you tell them the item is missing thy will refund you the cost of it. I find the customer service to be very good so far and any issues ive had get resolved, some packages get held up but the same can be said for anything coming from china

MallowMan17

https://www.boards.ie/discussion/comment/121750766#Comment_121750766

I ordered 6 Temu orders, and 1 Ali, all Temu delivered, Ali still in outer space for 2 months. I do compare Temu and Amazon though as Amazon can be cheaper sometimes

OmegaGene

oder cost €12 and seems to be lost witb fastway so I got €21 back between price adjustments delayed payment of €5 and then a full refund and 20% off my next order.

its amazing how they make money

https://www.boards.ie/discussion/comment/121751090#Comment_121751090

They don't make money

geographica

https://www.boards.ie/discussion/comment/121751133#Comment_121751133

Sound business model eh 🤔

Ah sure it's a proud Irish company

ECookie13

I passed their headquarters in Naas there yesterday.

thesandeman

https://www.boards.ie/discussion/comment/121751137#Comment_121751137

RTE are thinking of buying shares in them.

MallowMan17

https://www.boards.ie/discussion/comment/121751137#Comment_121751137

Every startup is burning money, go google when Amazon made first profit :)

MallowMan17

In saying the above, I have already seen some adjustments they made to burn less money:

1. Delivery times for €5 back extended by 10 days since I used them first time
2. Price adjustment are now allowed only once, it was unlimited (within 30 days) when I started using them
3. Dispatch times are slower/manipulated, we don't know when item ACTUALLY left the distribution center
4. They don't give out discounts and vouchers as they used to do 2,3,6 months ago

All of the above shows that investors want them to burn less money, that might get them to first profit in 5-6 years and then someone like Aliexpress or Amazon will buy them and investors will get HUGE exit.

OmegaGene

I’m getting numerous price adjustments on my items, and vouchers are easily available via chat if you just ask

this article is quite good at explaining the business model

https://productmint.com/how-does-temu-make-money/

el Fenomeno

Order held at Fastway for customs review since 28th January.

Literally the worst company in Ireland. And I say that as someone who has been with Eir before.

con747

https://www.boards.ie/discussion/comment/121707287#Comment_121707287

An update on this, 1 of the orders that where lost last month that I received a full refund for and the late delivery fee is now supposedly out for delivery on Tuesday with Fastway 7 weeks after ordering and nearly 6 weeks after it entered customs clearance.

Grumpypants

Similar here, two parcels stuck in customs since Jan 10th (and since refunded) have now made it into fast ways system.

MallowMan17

https://www.boards.ie/discussion/comment/121755740#Comment_121755740

I'm getting it only once per item, used to be unlimited when they started

OmegaGene

Customs must be having an issue, I’ve had a few stuck there for a while due to come with an post and fastway

muffler

https://www.boards.ie/discussion/comment/121756535#Comment_121756535

It never was unlimited. Not for me anyhow. Also I see no difference in dispatch times and coupons can be had on request.

Slightly Kwackers

https://www.boards.ie/discussion/comment/121756520#Comment_121756520

Can this be avoided by keeping a purchase within a certain sum?

zell12

https://www.boards.ie/discussion/comment/121756612#Comment_121756612

No, it affects all.

zell12

Long sleeve t-shirt black small €2.68

USB C cable 90c

Clothesline 20m 98c

Slightly Kwackers

https://www.boards.ie/discussion/comment/121756620#Comment_121756620

If customs and the delivery companies are operating in accordance with the posted details, then it seems to make most of the stuff they sell just not worth the effort.

I recognise some of the goods being similar to Amazon purchases I made and the returns with Amazon were a pain even without the customs involvement, I somehow think that the failure rates would be similar for Temu and the prices if anything would be higher once the customs charges are applied?

https://www.revenue.ie/en/customs/individuals/buying-online-personal/outside-eu.aspx

I have made up a part order of around forty Euro assuming that it would be all I would pay. If not the case then I might have to phone Amazon to see if one off orders can be done without a mobile. Always assuming they don't ask me to punch in a texted security code before answering :-)

In all fairness to Amazon, the fact that you knew precisely what you were paying was a plus point. At first I was shocked to find a £300-00 rotavator had gone up by 160 euro and refused the item, but subsequent purchases were automatically adjusted and no additional charges made.

robbie67

I ordered on the 12th of Jan and was sent on the 13th if arrived in in Dublin and was in caught in customs since according to Fastway

I received the refund and forgot all about it now by magic it was delivered this morning so there is hope yet for some

MallowMan17

https://www.boards.ie/discussion/comment/121756572#Comment_121756572

It was unlimited at the very beginning.

You can get 20% off on request (not every time, try getting it every day, won't work), you can re-instate coupons only if they were expired within 30 days.

Ordered €54 worth of items on January 31st (8 items: 6 clothing items and two plastic bits).

The expected delivery was from Feb 8th to 20th.

Arrived this morning via An Post.

Slightly Kwackers

https://www.boards.ie/discussion/comment/121757228#Comment_121757228

Did you have to pay duty on the 54 euro and customs handling to An Post?

OmegaGene

There is no duty or customs to be paid on orders from temu

Bummer1234

https://www.boards.ie/discussion/comment/121744101#Comment_121744101

Sometimes they appear out of knowwhere and just at your day, Keep a close eye on it today and tomorrow id say, Otherwise give them the late voucher aswel😜

OmegaGene

This order seems to be back to normal delivery wise, maybe Chinese new year slows things down because I know a few factories close down for two weeks

Slightly Kwackers

https://www.boards.ie/discussion/comment/121757310#Comment_121757310

Many thanks, it might have been obvious as I progressed to payment, but I wanted to be sure.

kneemos

https://www.boards.ie/discussion/comment/121756878#Comment_121756878

Any few bit I've gotten from Amazon in recent times are obviously coming direct from China given the delivery times.

Some things you can't get anywhere else,but otherwise the middle man can go whistle.

Grumpypants

I got this hoody recently, it was €8 at the time, €14 now but the quality was great as was the fit. I'm XL and usually, it's the body length that is too short but this was really nice and washed well.

https://www.temu.com/goods.html?_bg_fs=1&goods_id=601099529459395&_x_msgid=96-20240115-19-B-689069580840337408-427-LhsqEhBJ&_x_src=mail&_x_sessn_id=wa0it14wr3&refer_page_name=bgt_order_detail&refer_page_id=10045_1707740496647_00afb9dex7&refer_page_sn=10045

Buffman

Ordered a medium size order (€50ish) on 4th Feb and arrived today 13th with An Post, just over a week so happy enough.

Rows Grower

I received my order yesterday after ordering 10 days previous. One item that cost 26 euro wasn't the right size so I asked for return label and refund to be credited to my account. I just checked my account and the refund wasn't processed so I contacted the chat helpline. Got an apology, told to keep the item and within seconds an email confirming the refund is in my account.

Some customer service in all fairness.

Slightly Kwackers

Did an order yesterday, it has shipped but I didn't think my card passed security. I have an AIB visa and the security push or password wouldn't work. I forgot an item and tried to add to the order, but I couldn't. The 50 euro was ok it seems but adding a forgotten control relay for eight wasn't feasible due to security.

After four calls to the AIB helpline I have logged an English visa with Temu. It's ironic that AIB charge for everything and provide a pretty poor service, yet no English banks charge if I'm in credit and the service is a whole lot better too.

kneemos

https://www.boards.ie/discussion/comment/121763795#Comment_121763795

PayPal. Wouldn't be using a card online at all if possible.

Buffman

https://www.boards.ie/discussion/comment/121763795#Comment_121763795

The main reason I use TEMU is because they take PayPal, so you don't have any risk of any messing around with your 'real' card like you've experienced. If they didn't take PP I wouldn't be using them. PP is free for the buyer so it's a no brainer, and if worst comes to worst you've got the PP dispute resolution as back up for 6 months.

Saying that, TEMU CS has been amongst the best I've experienced with an online sales platform, so hopefully a PP dispute will never be necessary.

JustPeachy

https://www.boards.ie/discussion/comment/121757324#Comment_121757324

Your times are identical to mine down to the minute for arrival and customs clearance. Cleared customs on Sunday morning no movement since 😭. Do you have yours yet?

OmegaGene

https://www.boards.ie/discussion/comment/121764849#Comment_121764849

It’s in dublin now should be with me tomorrow