Sky Q Problem

kk_man

Hi

We have sky q fitted in our house. we have a sky mini box in my mothers room which is about 35 metres away from the main box. Our WIFI is also provided by SKY who positioned several boosters around the house and all the hardware is sky provided. The main Q box is fine. This feeds directly from the satellite dish. However the mini box keeps losing connection mutitple times a day. Turning on and off the modem or the actual box will get it working for another period but it is not ideal. Our electrician has suggested joining the main Q box with the multiroom box with a CAT 5 cable. Do you think this is oven possible and would it would solve our problem or is the distance too great. Our next option is to get rid of it as not a runner with my elderly mother. This set up was not an issue with previous sky box but it not possible to get it reinstalled.

Thanks for reading

fman

I've seen this mentioned as a fix before, connecting the main and mini by ethernet cable but it boils down to how straightforward a cable run it is to start with.

The other options are something like powerline adapters. The minis are prone to being difficult and can take some effort. Some configuration on the mini is required too if you change from wireless to wired.

I would have thought the boosters would have helped and wonder why they didn't.

Mister Gooey

The Sky mini box must connect to the Sky Q main box through a separate Sky Q 5GHz network (broadcasting from your main sky Q box). This is not your WiFI network. The Sky boosters appear not to be helpful (maybe get the Sky engineers out again). The 35m is probably too far away for the mini and main Q box to reliably communicate over WiFi (with walls etc in the way). To get a stable connection, you would need an ethernet connection to the main Q box and either an ethernet or powerline connection to the mini box.

niallb

If it wasn't a problem with the previous box are there satellite cables still in your mother's room?

If you can't get Sky Q working reliably there are some alternative Freesat boxes that will work with the Sky Q LNB.

Ethernet will work much better, but will still drop off after updates or power outage as Sky wants to default to direct wireless connection.

Easier than running ethernet all the way is to buy a set of three mesh WiFi units like tp-link produce. Plug one into your router and Sky Box, one into your mum's mini box and the third one half way between. Not all these sets support ethernet in the right way, so post up the model number if you're thinking of buying one. You could also end up with better WiFi coverage throughout.