Google Wallet over €50

frash

Paying with my phone (Huawei P20) over €50 used to work grand

1. Tap
2. Phone would get me to verify
3. Tap again and it worked

Now though after I do number 2 the phone goes to the home screen and when I tap again, it doesn't do anything.

I have the ask the cashier to restart from their end. Once they do, I tap and it works.

Anyone else having this issue?

Tried Googling it but maybe I'm not using the right terms

Thanks

Alun

I never do it that way, I always unlock my phone(Pixel 7 Pro) with the fingerprint sensor before paying for anything to avoid any hassle if it doesn't work. Even then, for some reason it occasionally doesn't work, and I have to ask the cashier to cancel and restart, no idea why.

Have you tried uninstalling and reinstalling Google Wallet?

samcr440!

Hi OP. I use Google Wallet all the time. I always unlock my phone first then tap. I have had no issues with paying over €50. Think the highest I tapped Google wallet for was €5800. Maybe try and reinstall or update the app. You should only need to tap once if the phone is unlocked. That's all I ever need to do anyways

Alun

Also make sure you're up to date with any Android system security updates.

frash

ok so I uninstalled Google Wallet & made sure the Android system is up to date

I tried the approach recommended above

1. Unlock phone
2. Open Google Wallet
3. Display the card I want to pay with
4. Tap (for €75)
5. I was still prompted to prove it was me with the unlock code

Phone went to home screen and when I tapped again, it wouldn't work.

Once the cashier re-started it was fine

I'm paying with an AIB debit card if it makes any difference and up until about 2 weeks ago I didn't have to get the cashier to restart.

Is there anyway to disable #5? I can't see it.

Alun

That's strange. What method did you use to initially unlock the phone? On my Pixel 7 Pro face unlock isn't considered safe enough to authorize Google Wallet transactions, so I have to use fingerprint. I've never tried using the PIN to do it, but I assume that would be OK too.

frash

I use the pattern unlock

I used to use the fingerprint but when the phone started going back to the home screen after being asked for my fingerprint in Wallet I thought I'd try the pattern

So I use the pattern to unlock and also in step 5 above (seems pointless)

Alun

That's weird.

My phone is on Android 14 and PIN, pattern, swipe and password are all grouped as options for unlocking the phone from the lock screen only, so not for verification purposes. The only option for that is fingerprint (face unlock isn't available for that... yet).

Before I realized that face unlock wasn't allowed for verification, I used to get the situation you describe all the time. I'd get my phone out to pay, and the face unlock would kick in, and then the tap would be declined. It popped up the fingerprint scanner screen and suggested I try again, but it still required a reset by the cashier even after I'd verified with the fingerprint. So I'd have to lock the phone, hold it away from my face so it wouldn't see me, and use the fingerprint to unlock it. Very awkward, so I simply turned the face unlock off.

A bit of Googling suggests your phone might be on Android 10? I wonder if it's some new extra security requirement that's getting in the way? I can't think of anything else, sorry.

frash

Been busy Googling here too & found this

https://www.reddit.com/r/GooglePixel/comments/y4dtk8/google_pay_requiring_fingerprint_every_time/

It says what you said about Face unlock but also Smart Unlock (both of these are off on my phone so that's not it).

I'm on Android 12

Alun

Do you have another payment app installed like Huawei Pay? There's a setting under NFC settings to set a default app and to specify the behaviour if both are active.

The only other thing I can suggest is uninstalling and reinstalling Wallet and adding the card again.

frash

Next time I'm paying I'll use the Revolut card & see if it's the same

Might be just some AIB thing

I have Huawei Pay but it's telling me to use Curve

Sounds messy but might consider it

TheDriver

https://www.boards.ie/discussion/comment/121335957#Comment_121335957

I've been having issues with ptsb card since I moved from AIB in January, same issue you've been describing. I might try disabling face unlock and see if the situation improves

frash

OP here

I deleted face lock, fingerprints and left only PIN

I disabled any smart unlocks too.

Then I re-added a fingerprint

Now before paying I unlock with fingerprint, open wallet and then tap

Seems to always work now

Thanks for the tips here

TheDriver

My issue seems to have also been fixed by deleting face unlock (Oppo phone so 2D). Got asked once this week to try fingerprint again by the phone but no declined transaction. What's really annoying me is that it took me months to get the solution and I had contacted ptsb a few times, this should really be on an FAQ

Gooser14

https://www.boards.ie/discussion/comment/121422776#Comment_121422776

You shouldn't have to open the wallet to effect payment. I've use a Huawei P30 Pro & to make a payment of over €50 I use my finger print to unlock the phone & tap.