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Energie Gym Subs. Cancellation and Harlands demanding money

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  • 19-12-2023 12:51am
    #1
    clayfarm1234
    Registered Users Posts: 47 ✭


    I have been a user of Energie since few months, but had frozen the subs for 2 months since I couldn't visit them. I tried cancelling my subscription during freeze period - but the website didn't have an option to do it. I cancelled my direct debit therefore for the 3th month onwards.

    Energie has come back (via Harlands) demanding the money for December, along with admin fees (total 39+20 euros)

    They say a notice of 30 days should have been given over email for cancellation (however based on their T&C which I read later - cancellation should be done through website)

    I am wondering if they have any merit in this case here, and can take me to a consumer court? I think as a customer - I tried cancelling through their website, but was not allowed as there wasn't any option available



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    #2
    callaway92
    Registered Users Posts: 14,747 ✭✭✭✭callaway92


    They will not be taking you to court over €59

    So long as you know you’ll never use them again, just ignore all communication and block them if possible



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