Hyundai Tuscon WARRANTY - Automatic gearbox not covered under 5 year warranty

Ginger83

https://www.boards.ie/discussion/comment/121591048#Comment_121591048

Let us know because I'd reconsider a purchase over this

Adelaidedb

https://www.boards.ie/discussion/comment/121594955#Comment_121594955

They responded to our first email looking for more detail about the car which we provided yesterday. Hopefully we will have a response later today on it.

Adelaidedb

https://www.boards.ie/discussion/comment/121595050#Comment_121595050

I will do.

To top it off the partners aunt had ordered a new Hyundai automatic before christmas. Hasn’t received it yet. If this was known before that there would have been one less purchase

pauly58

Do your homework very carefully before you buy an "automatic". There are few true autos made now ie. with a torque converter automatic gearbox, most are automatic manuals, with an actuator or worse these dsg or dct. They can & do give trouble & are expensive to repair. We have just parted with a 1999 Toyoto Yaris auto a Vitz actually, Jap import, 140k miles on the clock gearbox driving beautifully.

Damien360

https://www.boards.ie/discussion/comment/121595000#Comment_121595000

Im curious about this. I have a DSG in a Tarraco which always has the auto hold on. So in traffic, it stops, applies the handbrake but still in drive. Is this slipping the clutch in this case as you describe or is it using it without auto hold and lifting off the brake to push on in traffic the scenario you describe.

kerten

2200 euro for single clutch pack (don't forget they have multiple of them in DCTs) only is pretty steep even for DCT boxes unless 1500 of it is labour.

I would get a second opinion from non-dealer places fixing those boxes.

As an example, a friend replaced all clutches + mechatronic unit in a dry clutch DSG unit for 2 grand a year ago. Dealer was asking around 3 grand for same job which is acceptable I guess.

Luna84

https://www.boards.ie/discussion/comment/121597142#Comment_121597142

That's a good point if they are going charging you it is pointless going to a main stealer. Try and find a good indy in your location as they are usually cheaper.

genuineguy01

Doesn’t inspire confidence in Hyundai’s warranty after reading OPs post and seeing the below.

https://youtu.be/HCxA7c_0URs?si=jBZ-bojbsX0AQrSE

https://www.boards.ie/discussion/comment/121596477#Comment_121596477

What companies still use true auto boxes?

mk7r

https://www.boards.ie/discussion/comment/121605406#Comment_121605406

Many companies are moving back to traditional torque converter options like Mercedes and Bmw

alan partridge aha

I'm obviously very ignorant with regards driving a S-tronic auto. My wife has an audi Q2 S-tronic, should she when stopped at traffic lights disengage and press handbrake or just hold car either with hill hold or pressing foot brake?

GavPJ

So are Hyundai saying you should have to fork out for these clutch parts every 20,000kms there or there abouts???

Miscreant

https://www.boards.ie/discussion/comment/121607334#Comment_121607334

They are saying that they are only warrantied up to 20,000kms for a clutch as it is a wear item. They could last a lot longer but if it goes at 21,000kms you are on your own.... although I would argue for goodwill at that stage if it was for a DCT box.

They are not suggesting to change the clutch every 20,000kms. No-one would buy their cars if this was the case.

Luna84

https://www.boards.ie/discussion/comment/121607334#Comment_121607334

They have 80 thousand on the clcok.

antodeco

https://www.boards.ie/discussion/comment/121607674#Comment_121607674

130,000.

81,000 miles

goochy

Main dealer likely to outsource this kind of work anyway

Luna84

https://www.boards.ie/discussion/comment/121607876#Comment_121607876

Even worse so. I said it already in this thread but when the guy mentioned Hyundai aren't fixing it under warranty I thought there was 30k kms on the clock or something not 130k kms.

masterboy123

I have hybrid Tucson.

Done about 80,000 km and hoping will not face this issue in the future. Doing about 30,000 km annually.

mickdw

The dual clutch boxes are far nicer as a drivers car with fast reaction to paddle change but I see little need for that in a bog standard Tucson.

Spook_ie

https://www.boards.ie/discussion/comment/121605547#Comment_121605547

It's a case of RTFM I'm afraid but when Googling anything remember an S-Tronic is just Audi's name for VW/Skoda DSG

alan partridge aha

https://www.boards.ie/discussion/comment/121608628#Comment_121608628

I illogically thought it as a non issue. Its our 1st auto, I drive a manual car.

GustavoFring

As long as you’re not creeping and stopping constantly while waiting at the lights it’ll be ok. The creeping is just like you using the clutch at the lights to creep the car forward. When you stop with it in drive just hold it there and it won’t have any ill effects.

Spook_ie

https://www.boards.ie/discussion/comment/121608650#Comment_121608650

I've driven a DSG Skoda for the last 7 years, only failed once with a selector pack electronic fault. touch wood still on the original clutch packs after 250,000+ KM though I have no doubt they will go eventually

alan partridge aha

https://www.boards.ie/discussion/comment/121609013#Comment_121609013

Thanks for that.

alan partridge aha

https://www.boards.ie/discussion/comment/121608664#Comment_121608664

Thanks for that

Oops!

https://www.boards.ie/discussion/comment/121590022#Comment_121590022

That was a recall issue and not classed as warranty.

Posts like this are of absolutely no help when you don't know the full story behind what your posting and only cause more confusion for the OP. I'm sure they are stressed enough!

Anyway as has been posted already, The fact that it's a UK import is the problem and the reason why even good will warranty will be hard got.... hope it works out for you.

mickdw

https://www.boards.ie/discussion/comment/121613501#Comment_121613501

Well it might have been an internal recall but the car certainly wasn't called back for repair only repaired when fault reported to dealer.

kerten

https://www.boards.ie/discussion/comment/121608336#Comment_121608336

If it is the latest model, they(including phev) have torque converter auto gearboxes. Diesel and petrol models have DCT gearboxes.

masterboy123

https://www.boards.ie/discussion/comment/121616317#Comment_121616317

Yes it's the latest petrol hybrid model but not phev.

Thanks

Birka

https://www.boards.ie/discussion/comment/121616317#Comment_121616317

Do you have a link for that? CompleteCar say that the PHEV has a DCT: https://www.completecar.ie/car-reviews/article/Hyundai/Tucson/Tucson_Plug-in_Hybrid_(2023)/2105/12177/2023-Hyundai-Tucson-Plug-in-Hybrid-(2023)-review.html

Adelaidedb

Sorry slow on giving an update here. Family member passed away

The car is still in the garage waiting on parts over a week now. No curtosy car given either under the warranty either.

Hyundai Ireland were very unhelpful last week. Raised a ticket. Asked for more detail which was provided and closed the tickets with no response at all to the issue raised in hand. Getting the run around.

Got onto the garage to contact Hyundai Ireland to respond. With a response two days later

saying the mentioned car was in the garage under repair!!

that was it… very helpful update…

frustrated beyond belief now replied to Hyundai Ireland telling that this will be escalated.

genuineguy01

Any update on this from Hyundai or the garage did they cover this or any aspect of it?

Adelaidedb

No. The garage is saying that this part is covered up to 20k only..

Hyundai or I mean Hyundai Ireland to deal with are horrendous.

Won’t allow any contact over phone only email.

Raised and the just closed the ticket straight with no comment. Two days later.

Phoned them numerous times but would not allow me to connect or talk to the customer care team in Dublin

we had to contact the garage to ask them to contact Hyundai Ireland to please respond. Which they sent a response “the mention car is getting repaired by the the mentioned garage” on the closed ticket.

right so sent a response that will escalate this with Hyundai.

Next car can safely say won’t be a Hyundai after treatment given to customers car which is still under warranty.

Hopefully Hyundai Ireland Customer care team can address their behaviours to customers on their next training session(s).

Doe Tiden

Just my 2 cents, you have a nearly 5 year old Hyundai with over 130000kms on it and you want a distributor that didn’t sell it to cover warranty on a clutch that’s listed as been covered by warranty for 24 months?

The five year warranty covers some bits but realistically the onus is on you to beware of what is and isn’t covered. Hyundai have been fairly open with you about this and IMO I don’t know how you would escalate it but any cost/hassle incurred would be better spent in getting your car back on the road.

Adelaidedb

There is two aspects of this the repair and the dealing with Hyundai Ireland under warranty.

we still have no response to the issue and the behaviour of Hyundai Ireland to repeatedly ignore. Tactic or whatever I don’t know…… or I do but ….

its not five year old yet. the Hyundai warranty does not finish till later this year.

Say if your DCT goes say 30K start of year three on a newer car. And a added bill of over 2k would a customer be happy with this behaviour. Also left without a car so have to source a replacement car for that period. With us now over a week.

warranty should clearly state the DCT clutch parts of the Automatic transmission is covered up to ….

that would certainly raise our attention to this configuration on their automatic. we as the customer would have looked at other options and made a better decision based on the money paid.

if it’s an eye opener to us hopefully this thread may help other in their decision on purchasing warranted cars.

Hellrazer

https://www.boards.ie/discussion/comment/121633853#Comment_121633853

Youre forgetting the one important issue that I pointed out on page 1 of this thread - Hyundai Ireland have ZERO obligation to carry out a warranty repair on a UK import.

Ok you can argue that a DCT clutch disc should be covered for longer than 24 months but it is actually in their warranty terms and conditions that clutch discs arent covered and which Im very surprised at - I wouldnt be happy at all with an auto box not being covered under the 5 year warranty - the customer isnt supposed to know that the warranty on certain parts of a gear box arent covered fully.

5_year_warranty-terms-and-conditionspdf.pdf

Clutch disc 24 months / 60,000 miles 24 months / 10,000 miles 

If it was me Id have had a solicitors letter off to Hyundai 2 weeks ago and would be prepared to fight this. Remember theres a class action suit in the US about these failures so Hyundai are well aware of a problem in the gearbox.

Id also be hounding them on social media on every platform they are on - they dont like bad publicity as the top selling brand for a few years running.

bucketybuck

https://www.boards.ie/discussion/comment/121633853#Comment_121633853

I'm only playing devils advocate here on the internet, but regarding Hyundai Ireland ignoring you the unfortunate fact is that Hyundai Ireland actually have very little incentive to engage all that much here.

Its a vehicle they didn't sell and an item that is explicitly not covered, so thats the first hurdle. You want them to cover the cost and will be very unhappy if they don't, and will never buy another Hyundai. So if they want to keep a customer they need to pay 2k+ to do so.

But the fact is, you very, very likely have already decided never to buy another Hyundai no matter what happens. And even if you did, you already demonstrated that you don't buy new from Hyundai Ireland. And even if you did, they don't really make 2k+ on the sale of the car so to cover the cost of this goodwill they really need you to buy multiple cars.

They are a business and strictly as a business decision here, they are being asked to spend money they will never recoup. So they are playing the ignore game because if they said all that out loud it would just antagonise you even more and would make for a nice headline in a news article.

Again, I'm not saying I agree with their stance or agree with all their policies, I'm just not all that surprised that they are being evasive.

Doe Tiden

https://www.boards.ie/discussion/comment/121633853#Comment_121633853

If the clutch went @30k at the start of year 3 I would expect some kind of a goodwill gesture tbh especially if I had full service history,

how ever if it went in year 5 with 130k on it I might still look for warranty but wouldn’t be surprised when I didn’t get it. The warranty doc you provided shows clutch’s up to 2 years or 20k you have more than double that in years and 6 1/2 times in mileage done.

the doc also says clutch’s no mention of whether it is manual or auto clutch’s why would you assume it’s only applicable to manuals?

Didn’t Hyundai reply and say they won’t cover it, also the same from the garage.

Id take that as decision made and move on, hassling some poor misfortune on the end of a phone line who can’t help you is only annoying yourself and the poor chap on the end of the line

Adelaidedb

Poor misfortune at the other end of the phone is a representative of Hyundai. He gets paid to do his job but ….

there warranty mentions clutch disc singular. As we all know manuals have. This has more than one disc.

brakes bulbs and all wearing parts that are more than one and in the car are described correctly under warranty

for example jump on to the Audi site you can it’s labelled correctly.

bucketybuck

https://www.boards.ie/discussion/comment/121638340#Comment_121638340

Thats a very specious point that will get you absolutely nowhere. How do you prove that the singular disc mentioned isn't the disc that you need replaced?

If you want to pick holes in their terms and conditions don't forget the fact repeated multiple times that warranty only covers defects in manufacture. Does your clutch pack have a manufacturing defect? Or is it just worn at 81000 miles? Wear and tear is explicitly not covered.

Again, I'm not on their side. But word games isn't going to win you this fight.

Doe Tiden

Just 2 questions,

what mileage do you think, the clutch in your car should last?

do you think the clutch in your car is/was faulty to give up at 130k?

Cordell

IMHO the clutch in a manual should last more than 130K (except for bad driving), and the clutch in an automatic should last much much more than that. If they consider the clutch in a manual to be the same as the clutch in an automatic (or automated manual or whatever you call an automatic without a torque converter) then that's really unacceptable.

Adelaidedb

https://www.boards.ie/discussion/comment/121634268#Comment_121634268

your correct it’s only 2k!!!of a bill to be covered under warranty by us to get the car running again.

The behaviour of the Hyundai Ireland customer care.. would we buy Hyundai again after that ….

As mentioned partners family have bought 2 new Hyundai cars in the last 6 months . And two other of her family the year before. They are now aware of this situation

Her father was the person that pointed her to the Hyundai as he purchases a lot of Hyundais and Mercedes for the job that his in.

Also my own mother is looking to change and was looking at the Hyundai Kona at the dealership. She has now gone and put a deposit on a Kia yesterday.

Anyways a small drop can create a big ripple

Adelaidedb

.

https://www.boards.ie/discussion/comment/121640016#Comment_121640016

I agree with you, for a car that does 95% of its driving on the Motorway!!

the remaining 5% my partner does be riding the invincible clutch pedal in the drive way :).

Adelaidedb

https://www.boards.ie/discussion/comment/121639894#Comment_121639894

that’s a good question maybe the best answer is taken of the Hyundai Website:

”Every new Hyundai is built to the highest quality standards which allow us to offer an unlimited mileage warranty. It provides coverage in the unlikely event a repair is needed during your first five years of ownership. And there's more: warranties include high-voltage batteries and parts, as well as a mobility warranty.”

So the answer above from the experts is up to 24 Months as the car is 2019.

after 2022 it’s 24months or 20 000kms

… then by this I would expect to pay 2.2K worst case scenario every 20k

So every time I would get my tires replaced I suppose best get the clutch disc,s done as well. Better safe than sorry.

Doe Tiden

Tbh if this is your argument with Hyundai I’m not surprised you’re getting nowhere,

I’ll ask again as quoting waffle from the Hyundai website does not answer my questions.

what mileage do you think, the clutch in your car should last?

do you think the clutch in your car is/was faulty to give up at 130k

tabby aspreme

Are Hyundai's in general capable of big mileage without major repairs to the engine and drive train, has anyone here put 300000 km or over 200000 mile's on one, I know clutches are a wearing part but 20000 km warranty on an auto box is ridiculous, and Hyundai is not a budget brand

Adelaidedb

https://www.boards.ie/discussion/comment/121642419#Comment_121642419

waffle?? That’s what’s on their website my friend.

cunnifferous

Haven't had good experience dealing with Hyundai either on warranty issues. Long waits for diagnosis/parts, fixes not implemented properly. Maybe all the main brands are like this but would put me off buying them again.

Danny Drier

Has wifey been over-revving the automobile?