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Revolut Social Welfare no Payment Today

  • 11-01-2024 2:58pm
    #1
    Tony H
    Registered Users, Registered Users 2 Posts: 1,513 ✭✭✭Tony H


    Hi has any one any idea why a lot of social welfare payments have not arrived in accounts today,

    I'm on an invalidity pension and received mine last night but my friend who is also on invalidity is still waiting for his payment,

    Revolut chat are denying there is a problem and saying that SEPA transfers normally take two days,

    Any ideas?



Comments

  • #2
    Jim2007
    Moderators, Business & Finance Moderators Posts: 10,456 Mod ✭✭✭✭Jim2007


    I believe the service level agreement on SEPA is one business day not to, but that is measured from the time the instruction is received by the senders bank, of course things often happen faster than that, but that is just a happy coincidence. Your problem is this situation is that you don't know when the instruction was sent. So if it does not turn up with say 48 hours, perhaps contact Social Welfare as the not the bank are responsible for sending your payment and tracking down why it did not arrive if that is the case.



  • #3
    Calliope Tender Handshake
    Posts: 0 ✭ Calliope Tender Handshake


    https://www.boards.ie/discussion/comment/121602041#Comment_121602041

    The deasp issues all payment instructions to banks Friday the week before it’s due. I believe the instructions are both an amount and a credit date.

    It’s not sent by standard sepa and arrives in 1-2 days.

    For instance I used to receive disability allowance, it was issued on a Friday for payment on a Wednesday. I received it 9pm Tuesdays when my bank processes payments. Before that with PTSB it was 12am midnight on the dot.



  • #4
    Jim2007
    Moderators, Business & Finance Moderators Posts: 10,456 Mod ✭✭✭✭Jim2007


    https://www.boards.ie/discussion/comment/121602491#Comment_121602491

    But as I said we don't actually know that it did get sent when it should have, systems do break down etc... and the only one that can request a trace is the sender.



  • #5
    Calliope Tender Handshake
    Posts: 0 ✭ Calliope Tender Handshake


    https://www.boards.ie/discussion/comment/121602565#Comment_121602565

    If there was a delay it would affect all customers or the DEASP would let you know.

    I would suggest the OP’s friend contacts the DEASP as they are the only ones who will know.

    edit: also check mywelfare it will say if the payment has any problems at the min and should show you if a payment was indeed due today.



  • #6
    Tony H
    Registered Users, Registered Users 2 Posts: 1,513 ✭✭✭Tony H


    Payment went through eventually so alls good for another week



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