Car Dealer Estimate

Metatron11

Hi Everyone

I recently tipped off my neighbours tyre as I was reversing. As the wheel was turned out to the road it caused damage to my bumper and resulted in a small mark low down on her bumper because I'd say my car glided off her wheel.

I agreed to pay for the tiny mark on her bumper but when she handed me the estimate, also included was a bill for a new head light (nothing wrong with the headlight) but her husband works in the garage.

I asked the guy that done the estimate did he see the car and he said "no" that he based it off photos which they are refusing to show me.

I sent my photos to another garage and they said no way would the tip result in the damage mentioned on estimate.

My question is....is it legal to do an estimate based on photos and do I have a right to see them before I pay? I have no proof that the estimate is based on the correct photos. It seems a bit unfair that I'm being expected to pay for something I can't see, especially when I highly doubt I caused it.

Any kind of guidance or information would be very much appreciated.

Thanks very much

Greengrass53

You certainly are entitled to see the photographs and you should insist on that. Don't pay a penny until you do. You're being mugged here.

Metatron11

Thanks. That's what I thought but I've asked the mechanic, the husband and the wife....they are all saying no. So not sure who to go to next