Ticketmaster,why are they such total b*st*rds?

ethical

Why do people put up with such sh1t from rip off Ireland merchants Ticketmaster?

Over the past number of years I have purchased various tickets from them,be it for matches or for concerts and have found their customer service deplorable....anyone can hide behind a keyboard.

Over the past couple of months I bought tickets for two concerts,one early in the summer and one later on in the summer.

I received paper tickets for the concert later in the summer already....no issues there.

The other concert I thought it would be the same ...paper tickets... but no! I contacted Ticketmaster and requested paper tickets and have just got a totally useless reply from them and no paper tickets.

I am so annoyed that I told them to issue me with a refund if they cannot adhere to my request.I do have a right to paper tickets,surely its a consumer right,to be provided with the goods whatever way I 'm happiest with.

Has anyone any dealings with this rip off merchant. What are my rights?

Buddy Bubs

I agree with everything you said about Ticketmaster up until demanding either a refund or paper tickets from them.

You can put anything you have on your screen onto paper yourself if you really really want to and I dont know why you want them on paper in the first place.

You'll work yourself up here over something small

breezy1985

https://www.boards.ie/discussion/comment/121948922#Comment_121948922

No you can't. Ticketmaster now use dynamic tickets which are a complete pain if one person is buying for a group.

It is causing so much hassle at turnstiles with people having to keep passing phones back along a queue.

rdhma

They are not obliged to provide paper tickets and some events use a changing barcode which cannot be printed.

Lack of paper tickets is the least of the issues with Ticketmaster.

They are a near monopoly and use this to overcharge while not always able to cope with high demand event sales. The US department of justice has an antitrust investigation open on them.

arrianalexander

Event organisers may have want digital ticket, and they set the terms, you can't demand what way a ticket is issued

Printing may not be an option

For upcoming event I am going to , it has to be digital can't be screenshot etc (there is a moving bar on the screen of ticket to show it's not a screenshot , though how strictly the venue will enforce this is another thing)

Another gig (a much larger gig) I can print them.

I assumed it was down to the organiser nothing got to do with Ticketmaster

That said ticketmaster don't give a f##k either way.

z80CPU

OP, Because ALL Irish people secretly delight in the Ticketmaster process.

And there's NO hate figure like Mick O' in Ryanair.

Ticketmaster have tuned it to a t, and the management won't bother with what is being said on boards:

Maybe half a dozen or so boardsie subscribers who work on the TicketMaster counters in the Shopping Malls will read this thread.

witchgirl26

https://www.boards.ie/discussion/comment/121948976#Comment_121948976

This! It's often the venue itself or the artist who sets these terms and not Ticketmaster themselves. It's to stop people sharing around tickets easily or touts getting them. I've had a mix of digital tickets (dynamic), online tickets (just a QR code that I could screenshot & share) & paper ones. All for different venues and artists but all booked through Ticketmaster. If you want paper, & it's available, there's usually a box at time of purchase. If there's no box, there's no ticket. You can't demand it the way you want it. They aren't forcing you to buy the tickets. They issuing an invitation to treat which you are free to accept under the terms they're offering or not.

Look I'm no fan of Ticketmaster due to the almost full monopoly they have on tickets to things in this country but this one isn't on them.

jonnybangbang

I do not discourage or disagree with your experience of Ticketmaster customer service but.....

I'm unsure you have a "right to paper tickets" as entry to the events are set and agreed to by Ticketmaster and Event organizers. You may not even have a right to a refund as with all their tickets, whether it be paper or etickets, states in their terms and conditions that all sales are final. but i do not know enough to advise you of this. If paper tickets are an option it will be given to you as an option at time of purchase of the tickets when you will be required to confirm your postal address. Some of the recent concerts I've purchased has only offered an e-ticket as an option.

If buying digital tickets with dynamic barcodes for a group, you will need to send the individual tickets via email to those people, who in turn need to have/set up a Ticketmaster account. This option shows up when the digital ticket has been issued under "My Tickets" on your account. When viewing the tickets "Transfer" appears as an option. The option is grayed out until the tickets have been issued.

As far as i am aware the rational behind this is to stop/reduce the number of questionable resellers of tickets, selling multiple copies of the same ticket to unsuspecting concert/event goers. . i.e. having multiple people showing up to a concert event with the same ticket for the same seat and having most of them refused entry. if you transfer the digital ticket, it will no longer show up on your account but will appear in the account of the person you have transferred the ticket to.

HBC08

https://www.boards.ie/discussion/2058343947/ticketmaster-why-are-they-such-total-b-st-rds

If thats Your biggest gripe with Tickermaster you are doing well.

thebourke

who dictates the ticketmaster prices?

Dr Turk Turkelton

Eddie Vedder tried to warn us about this in the 90's- we just couldn't understand him.

Tiiiiickkkettttmaaaassssterrrr aaaaarrrrrre baaaaaaddddd guyuyuyus- don't giiiive the the-e-e-emmm bbbbuuuusssssssinnnnnesssss.

ILikeBoats

He's changed his beliefs in the past few years judging by current ticket prices

twowheelsonly

https://www.boards.ie/discussion/comment/121949422#Comment_121949422

The promoters, usually in conjunction with the artists but not always.

Del2005

https://www.boards.ie/discussion/comment/121949422#Comment_121949422

The artists, their management and the promoters. Ticketmaster accept being the whipping boy taking all the abuse but all they do is sell the tickets as requested by the artists/promoter.

callaway92

Why do people think it’s just Irish that get screwed by Ticketmaster?

rob316

https://www.boards.ie/discussion/comment/121949422#Comment_121949422

The management of the act and promoters, who many are owned by LiveNation. So they own the venue, ticket agency, promoters and management companies.

Dr_Colossus

https://www.boards.ie/discussion/comment/121954232#Comment_121954232

For a massive fee, typically over €7.50 per ticket. One upcoming convert has the "Service Charge" at a whopping 11.6% of the ticket cost and then they have the audacity to proclaim "Delivery via: eTickets = Free!". Free delivery for issuing a digital ticket, imagine that, what's the service charge so I wonder.

Rezident

Why does the Ticketmaster app still not work? I can log in on a website but the app is always broken. Always stuck saying it has "detected unusual activity" - trying to see your e-tickets that you paid SO MUCH MONEY for, is not unusual activity. So no way to open your tickets when you get to the gig? How are ticketb@s%$rd still so unbelievably bad and anti-customer?

Iecrawfc

Ticketmaster has a monopoly and don't give a sh*t how unpopular they are, the only thing for consumers to do would be start boycotting events that have ticketmaster as the ticket agent, might mean people would miss some gigs but long-term would be a benefit.

Rezident

So how do you present your digital tickets when the Ticketmaster app is not working, as it has not been working for me for the last week?

I have tried all their suggestions, uninstall, reinstall, clear cache, use chrome, no VPN etc. etc. Ticketmaster app definitely is not working here. I get either a blank page, a never-ending loading icon or false accusations about 'suspicious activity'. No other app has ever had these issues. What is the matter with Ticketmaster? And how will i get in to the gig next week with e-tickets that their own app is incapable of displaying?

sydthebeat

ticketmaster website on my pc and app on my phone are borked.

deletion of the app and reinstalment hasnt changed the situation.

im getting the same error message on both pc and phone which is blaming the wifi network.

anyone else getting this sh!te ?

L1011

"Maybe half a dozen or so boardsie subscribers who work on the TicketMaster counters in the Shopping Malls will read this thread"

Hasn't been any ticketmaster physical outlets for maybe 5 years.

Fann Linn

https://www.boards.ie/discussion/comment/123510429#Comment_123510429

I add them to my Google wallet straight away now. The app is brutal.

Irish Aris

I've been getting the same unusual activity on mobile (both in the app and the site through Google Chrome), but only when I'm on mobile data. It works with no issues when I'm on my home WiFi.

Joke of a company...

sydthebeat

https://www.boards.ie/discussion/comment/123517258#Comment_123517258

ive had issues like this on both my home and work wifi network

Mental Mickey

https://www.boards.ie/discussion/comment/123517255#Comment_123517255

How do you do this? I have tickets for Neil Young and Iron Maiden in Malahide this month, I also have tickets for Metallica next year.

Irish Aris

https://www.boards.ie/discussion/comment/123517291#Comment_123517291

Got it. Yes, very unreliable, not to be trusted at all.

These days, as soon as I buy a ticket, I add it to my Google wallet straight away.

I know that some venues have an option to print a paper ticket for you on the spot (I reckon order number and some form of ID would be required), not sure if Aviva in your example above would have that.

Fann Linn

When I purchase a ticket I go into TM, then into 'my events'> view tickets> add to Google wallet.

Fatnacho

Looking for some advice. Was buying a ticket for an event and on the payments page there was an option for a complimentary VIP upgrade ticket. So I ticked the box, made the payment and received the confirmation email showing the event ticket with VIP access.

Received an email from TM 5 days later saying the complimentary VIP access was provided in error and it will be cancelled. Went into the app. and can see the VIP access ticket has been voided now but the normal event ticket is still there.

I assume TM will need to honour the service they agreed to at the time of payment which included the VIP upgrade as they were liable for the mistake error?

TM customer service saying I can’t get a refund in their responses even though I’ve made it clear I just want the VIP access reinstated as set out in the initial payment confirmation email.

Is there any point in contacting the Consumer Rights Commission for services not provided/as described or are TM legally able to void a ticket when they make an error?

Del2005

https://www.boards.ie/discussion/comment/123559333#Comment_123559333

Obvious mistakes don't have to be honoured and some companies don't even honour non obvious mistakes.

TM don't give a feck about consumers so you will not be getting any VIP access unless you pay.