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My Virgin Media App

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  • 02-04-2024 3:23pm
    #1
    paulski999
    Registered Users Posts: 160 ✭✭


    Anyone else having an issue with "My Virgin Media" app on Android or Apple? I had an upgrade to the HUB 6 recently and the app still thinks (2 months later) that it should be using the old Hub 3 MAC address, so obviously won't work and can't have access the app functions, the other sections of the app work fine, the "My Bills" "My Products" etc.

    Have been on the support who tried the delete and recreate account to no avail, and despite numerous calls, have singularly failed to rectify, should take one of their DBA's or Devops people 5 mins to update the new MAC manually, obviously their automated approach does not seem to be working.

    To say their support leaves a lot to be desired, from waiting on average 20 mins before answering, to taking hour(s) to come to no conclusion, they refuse to log a call against their supplied app as there is no option to log such a call. 🙄

    Thanks

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    #2
    paulski999
    Registered Users Posts: 160 ✭✭paulski999


    Just an update in case anyone else comes across this, VM have eventually (3.5 months later) updated their background database with new MAC address for my HUB 6, so now the "My Virgin Media" app on android and IpadOS can see it and devices connected to it. Took way longer than necessary and a lot of frustrated calls to tech support. You need to get 1st line support to raise an internal ticket for their "Internet Team" to look at, this took multiple calls and hours to even get them to do that. They rang me today to say its working, been that for a week, no apology or refund given. 😫 Anyway…..



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