Speed test

johnnyb6

Screenshot_20240408_212035_Speedtest.jpg

Hi this is a copy of my speet test, my sky engineer said i was getting about 475 speed, but can u tell me where he gets this reading from. My contract with sky is for up to 500 mbts . I have just joined sky.

Thanking you

John barry

The Continental Op

How did you measure this? Were you connected with an ethernet cable to the sky router?

johnnyb6

I measured it with my mobile phone as i had it connected to my home internet at the time

The Continental Op

https://www.boards.ie/discussion/comment/121995892#Comment_121995892

That really isn't a reliable test. Until you have measured it directly on a wired connection you can't say for sure. Too many variables with WiFi like were you connecting using a 2.4GHz connection or 5GHz?

AndyBoBandy

https://www.boards.ie/discussion/comment/121995892#Comment_121995892

too many variables as the poster above said..

Have you a PC/Mac with an Ethernet port on it to try a wired test?

johnnyb6

I am far from been teck savy, but my daughter has a laptop and i will check later has it the port. If she has, how do i do the test,

The Continental Op

https://www.boards.ie/discussion/comment/121995995#Comment_121995995

Just connect the laptop to one of the Router Lan Ports with a cable. Switch off the WiFi on the laptop then do a speed test again.

Cable would look like this

johnnyb6

Thank so much foŕ all the help, i will get a lead in next few days and try it. I will let u know the results

AndyBoBandy

https://www.boards.ie/discussion/comment/121997359#Comment_121997359

Those leads should be readily available from friends/family, who might be a bit tech savvy or even work in an office, so I wouldn't be rushing out to buy one…. they usually come free with various smart home devices etc…. I myself must have about 15-20 of them lying around the house that I'll have collected over the years..

Ask someone you know for an Ethernet Cable

wassie

https://www.boards.ie/discussion/2058345775/speed-test

You can get your connection speed from the Sky Hub statistics page, one of which will be your connection speed. This can be different to your actual download speed. See this guide here:

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

Also, you should read up on the Sky Speed Guarantee (i.e. your contract if you have concerns).

https://www.sky.com/help/articles/sky-fibre-speed-guarantee

As for third party speed test websites, Ookla's is probably the most popular. However, I prefer M-Labs, as it is the cleanest interface and lightweight (no ads).

Always run a speed test with no other apps running (including backround apps where possible) and have your browser set to private/incognito mode.

pizzahead77

https://www.boards.ie/discussion/comment/121997635#Comment_121997635

Routers only ever show the xDSL connection speeds, never Fibre speeds

dam099

https://www.boards.ie/discussion/comment/121997635#Comment_121997635

Those stats only work for xDSL connections, OP would be on a FTTH package if it’s supposed to be 500. The router at most will report the negotiated Ethernet speed to the ONT (likely 1Gb).