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No internet connection

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  • 26-05-2024 2:16pm
    #1
    Wexy86
    Registered Users Posts: 438 ✭✭


    Edit - solved

    Hi All,

    I disconnected my sky hub router to untangle the wires, and since putting them back in I have no internet connection/internet light does not go green.


    Siro box has the follow lights green (power and pon), and flashing green light for LAN

    On the sky hub I have the purple cable telephone cable, blue power cable and the yellow lan cable connected, only lights are power and wifi.

    image.jpg
    image.jpg


    called sky to see what I’ve done and they’ve not been able to troubleshoot and noted it’s a Siro issue and will take up to 5 days to fix by an engineer.

    Anyone any thoughts on how I fix?

    Thanks

    Post edited by Wexy86 on


Comments

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    #2
    helimachoptor
    Moderators, Science, Health & Environment Moderators Posts: 21,658 Mod ✭✭✭✭helimachoptor


    do you have the cable from the wall plugged into the wan port?



  • Options
    #3
    zg3409
    Registered Users Posts: 6,758 ✭✭✭zg3409


    Maybe try disconnect purple cable as phone incoming line should not be in use. Then allow the siro box time to connect then power on and off sky box and wait a full 5 minutes. You may need to reboot phone and laptop before properly testing the connection.

    On the sky box the internet light may not go green as there should be no DSL but I DM unsure on normal display.



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    #4
    FishOnABike
    Registered Users Posts: 4,478 ✭✭✭FishOnABike


    Is one of the ports on the router also marked WAN? Sky guide seems to indicate port #4 is the WAN port. The network cable from the ONT should be connected to the WAN port in the router.



  • Options
    #5
    Wexy86
    Registered Users Posts: 438 ✭✭Wexy86


    BINGO - it’s was the WAN port, never even noticed it.

    Thoughts of a week working in the office was bleak - thanks again!



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