Cancellation of phonewatch

Slaacer

Hi been with Phonewatch for 20 years. Looking to move to install a completely new alarm system but they're telling me I'm in contract, after 20 years???
They seem to operate on a rolling 12 months contract to lock-in customers so they can't move for that period. On the call they told me there is a 3 months penalty fee to leave mid-contract…
I doubt this would have been in our original contract over 20 years ago. I fully understand being in a contract for 12 months initially which is often the case but not 20 years later!!!
Anyone else also faced this issue?
Can they actually legally put us in to this 'rolling' contract?
Did anyone managed to cancel successfully their phonewatch services without paying this '3 months penalty'?

altor

https://www.boards.ie/discussion/2058354548/cancellation-of-phonewatch

Its called inertia selling.

Yes, they would have some sort of cancellation time but its usually 30 days unless you are paid into a years contract.

Id ask the consumers affairs for more information regarding this.

Also, if you have an older system, most can be upgraded meaning you don't have to replace everything on the system.