Cancelled Flight question

Board Walker

Hi All.

I had a EI flight cancelled to cork 4 weeks ago from Amsterdam and we were informed at checkin. They re booked me two days later to cork so i changed it to Dublin the following morning.

No hotel was provided or any further assistance by EI.

Question is, Am i entitled to compensation plus the hotel i paid or just to be re-imbursed for the Hotel?

Only reason i ask is if my flight is over 3 hours delayed i get 250 euro regardless of not being out of pocket.

Board Walker

Update, its hotel plus 250 euro.

Trampas

Did they contact you or did you chase them?

pureza

https://www.boards.ie/discussion/2058356348/cancelled-flight-question

Yes of course you are entitled to claim your hotel expenses,food expenses and your taxi fare AND the monetarry compensation for the cancelation

There is a form on aerlingus to claim this Ec261 compensation where you can upload the invoices you have and make the claim

Its located on this link

https://www.aerlingus.com/legal/regulation/

kippy

Is the compensataion per booking or per passenger on the booking?

L1011

https://www.boards.ie/discussion/comment/122333615#Comment_122333615

Per passenger

kippy

https://www.boards.ie/discussion/comment/122333620#Comment_122333620

Thanks for this.

I am not immediately clear on this so any assistance appreciated.

They have rebooked us on a later flight (12 hours) that day. While it means a far shorter days on the holiday at least it wont effect the number of nights we have there - that said due to time of arrival we are missing the first day on holiday and may need to book an airport transfer as opposed to public transport.

Is there still an obligation on AL to pay compensation at the rate above even if we accept the change in flight?

endofrainbow

What was the reason for the cancellation?

pureza

https://www.boards.ie/discussion/comment/122334733#Comment_122334733

If the flight is more than 7 days away,you are not entitled to any compensation as far as I'm aware,when were you supposed to be taking off ?

Also if you accept the change of flight,you are also stuck with that particular one I think

Have a read of this link,it will explain all

https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm#cancellation

kippy

https://www.boards.ie/discussion/comment/122336243#Comment_122336243

My reading of that link is different. Flight was due to go this day week (early morning) - we were advised flight was cancelled and a few hours later we were told we've been rebooked on a flight the same day but 12 hours later.

whomitconcerns

I don't think the same roles apply in country?

RunningFlyer

if your flight has changed by more than 3hrs within 14 days due to Aer Lingus industrial action you are entitled to compensation; paid per passenger.

pureza

https://www.boards.ie/discussion/comment/122336480#Comment_122336480

You don't have to accept the flight you're given,you can choose one that suits you better if its available

I'm not sure if 7 or 14 days is the cut off,if its the former you'll get nothing but will be able to get any available flight

I'll have a re read now

I know I claimed off EI once 2 years ago for a cancelled flight that was rebooked next day and was paid in full,the compensation and for my hotel etc

Edit,yes its,if you were informed of the cancelation less than 14 days before the flight

Crucial thing is did you get less than 14 days notice ?

If the flight is in 7 days but you were informed 3 weeks ago,you'll get no compensation

Btw,I would argue needing to change your hotel dates or losing a paid for night is a valid expense to put in

It might not be if the hotel booking has 24hr flexibility

kippy

https://www.boards.ie/discussion/comment/122336696#Comment_122336696

We were told today that it was cancelled - so 7 days out.
Thanks for the info - I'll follow up in the next few days with AL direct.

Board Walker

https://www.boards.ie/discussion/comment/122336090#Comment_122336090

No idea. The cork - Amsterdam fight was boarding when cancelled and we were cancelled checking in in Amsterdam.

Board Walker

They were very fast with the first claim for the cancelled flight, paid out right away. got an email the same day about the other claim looking for ticket numbers for the 4 hour delay one, re submitted that 2 weeks ago but ive heard nothing since. It only took one week for the first one.

Desertmoon1

We were advised the day before our flight that it was cancelled. Luckily we booked through online travel agent who offered a full refund to cancel the entire holiday which we did. I submitted compensation claim as per EU regulations. How long will I be waiting for compensation does anyone know?