Revolut Woes: Catch 22 because my phone is too old to update to latest app.

10000maniacs

My Revolut Android phone app needs to be updated but when I try to update it, it says my phone version is too old to update to the latest version. I want to close my account and get the remaining cash paid into my bank account, but because the PC web app requires me to scan a barcode with my phone and my phone can't do that, there is no way for me to close my account.How can I close my account and retrieve my cash without having to buy a new phone?

Is there a support number I can call?

feedback@revolut.com does not reply to my questions.

Jim_Hodge

Could you do it on someone else's phone?

extra-ordinary_

If you source a different/newer phone can you not just install Revolut on that?

10000maniacs

https://www.boards.ie/discussion/comment/122458484#Comment_122458484

Why should I replace my phone just to get back €300?

That would be the tail wagging the dog.

My phone works for everything else.

extra-ordinary_

https://www.boards.ie/discussion/comment/122458499#Comment_122458499

'Source' couldn't mean lend of a friend or relative's phone no?

Mrs OBumble

Sooner or later, your phone is going to stop working for other stuff too.

ongarite

What phone is it?

Revolut requires minimum Android 7 which is very old.

10000maniacs

https://www.boards.ie/discussion/comment/122458505#Comment_122458505

I don't think that is going to work because its the device thats tied to the account. You would need to scan the barcode generated on the new device using the old device and because the app on the old device doesn't work any more it's a catch 22.

10000maniacs

https://www.boards.ie/discussion/comment/122458538#Comment_122458538

6.0.1

Its old but its a working phone. Works fine for everything else.

banie01

https://www.boards.ie/discussion/comment/122458547#Comment_122458547

You borrow a more up to date handset, you insert your SIM, install Revolut, verify your number and then use it to confirm web app barcode.

Revolut is tied to your phone number, not your phone.

10000maniacs

Ill attempt that. Thanks.

extra-ordinary_

https://www.boards.ie/discussion/comment/122458558#Comment_122458558

AFAIK you don't even have to swap SIMs once the phone number you enter in the app is correct and you can verify it using the old phone.

LambshankRedemption

https://www.boards.ie/discussion/comment/122458551#Comment_122458551

Why dont you upgrade tyour Android version?

Lots of other Apps will stop support for it soon. Security support for 6 ended in 2018.

https://support.google.com/android/answer/7680439?hl=en

lau1247

https://www.boards.ie/discussion/comment/122459944#Comment_122459944

Correct, as far as I remember, they will ask you for your phone number you used to register, then the normal passcode.. I think they will also send a one time passcode after that to verify and that one time passcode should go to the phone number OP has.. no need to swap sim..

Just remember to log out when done with it (Or close the account as OP wanted).. That being said, I'd urge to think about close the account a bit later after receiving the fund.. wouldn't really want something to happen in between and account already closed.. that would make the situation even worse..

Also probably worth to download the statement just for record for future use.. you never know what you need it for so best just get it out of the way before account closure.

28064212

Literally just did a web search for "revolut close account": https://help.revolut.com/en-IE/help/profile-and-plan/closing-account/

If you want to close your account and no longer have access to your Revolut app, please email us at support@revolut.com