Atlas Autoservise & Tyres Finglas

Vineethv678

Visiting third time in Atlas Tyres Finglas. Service is good, but expensive.

Dropped car with a flat tyre yesterday morning, came back to collect the car and they changed the tyre to a new one (Aptany RP203 195/65 R15) and charged me 90€. It's a summer tyre and I told I was planning to get all season tyres whenever I'm changing and they said they don't have them. I found that brand/model selling for around 60€ in other shops. Maybe online vs shop price. Not sure. Whatever. They didn't even ring me and asked about Changing the tyre. Ofcourse the tyres were not perfect, but they were OK on the road. When I asked, I was told, they were too busy in the shop to call & inform me. But it's my car, my tyres and I'd to pay for the new tyre. And he just made me pay that because they were busy?

Felt like, not giving any value to customers.

You guys can't do that to customers. Doing what need to be done / doing with the products you have in stock, without asking customers.

Also during the second visit to change the brake pads, they rang me (thank God they were not busy that day) and told me I need new discs as well. And gave me a long suggestion lists, saying all this need to be done. Took appointment in another garage and did a normal service, which was less money and asked them about all those suggestions and they said all of them are good for now.

My experience might be random, but sharing it here if it helps someone. Next time you visit Atlas Finglas, please tell them to confirm with you about the works, even if they are busy. That's the right thing to do.

mickdw

They should always car to approve work. Fitting a random tyre is a no go really without approval.

As for the list of service items, no surprise there.

GPoint

this practise should be banned , think in US it’s illegal to fit different tyres on one axle?

One could argue that same characteristics and labels on different brand make it an equal replacement but it’s always best to source a same brand at least and tread wear difference should be minimal too.

Not here though, even main dealers sell cars with random tyres every corner

freddieot

In fairness, you keep going back to them, 3 visits. That's the problem.