Sky Mobile, coming to Ireland

thefinalstage

https://www.boards.ie/discussion/comment/122611401#Comment_122611401

It will work using Edge. It won't work using Firefox.

GerardKeating

https://www.boards.ie/discussion/2058367294/sky-mobile-coming-to-ireland

Link "changed"

PH0NER

Sky Mobile support is absolutely awful.

I clicked the button in my online account to replace my eSIM so I could switch it to a different phone. The system validated my information and sent an email saying to expect my new eSIM shortly. Instead, I received an email after saying "your order has been canceled." They had already disabled service on my existing eSIM, leaving me with no service.

I called Sky from another phone and explained that I had an issue getting a replacement eSIM and that my original eSIM was deactivated. Nobody understood the problem. I was passed around to 4 different agents and spent over an hour and a half on the phone.

None of them were able to simply issue an eSIM to me. They all kept offering to cancel my service and order new. I told them I did not want to lose this phone number.

I finally got an agent who understood she needed to issue a new eSIM, but the only way she could do it was by TEXTING a verification code to my number. She was not able to email a code. She couldn't understand that a SIM can't receive a text if it's not active and continued to argue that I should be able to receive a text even if the SIM has no service??? She kept saying it shouldn't matter.

Anyway, after all that, they said they'll have to escalate the problem somewhere else and will hopefully call me back on another line once it is ready.

UPDATE 1: I went to the store hoping they could easily just activate a physical SIM instantly. The store didn't have SIM cards. They said they could call support to order one, but it wouldn't be different from me doing that. I explained that I had tried to get them to mail me a physical SIM, but they kept saying they'd only be able to add a line and cancel my existing one - which I can't do, because I need the number…. What a mess.

UPDATE 2: I called the sales line in hopes they might know a better place to transfer me once I explained the problem. I believe he transferred me to his supervisor or something, because once he hit the button there was no hold music and someone almost instantly picked up. He claims to have sent a physical SIM, though I haven't received any email confirmation and it has been about 20 minutes. We'll see if something arrives by Tuesday.

boardzz

12 month contract at €15

Basically the Red Unlimited Sim Only discounted by €20 a month for 12 months.
He said it’s discounted for life but will see what happens after the contract term.

TheDriver

Can you port after you get the sim? I'm assuming you can order, try it for a few days and either port over or cancel within 14 days cooling off period?

Mimikyu

https://www.boards.ie/discussion/comment/122611713#Comment_122611713

Not according to the agent I spoke to the other day. Said the port had to be done at the time of ordering and could not be done afterwards. Told him I’d leave it so as I wasn’t willing to give up my €7.99 48 plan without testing first. Now he could have been wrong but unless someone posts otherwise I’m going by what the agent said.

deeobrien

https://www.boards.ie/discussion/comment/122611713#Comment_122611713

When I ordered via the website it said I could port my number in the app afterwards. So I went with a new number for now. Time will tell if that was a wise decision or not :-)

TheDriver

Its on the website when ordering that I saw it.

Cork981

https://www.boards.ie/discussion/comment/122611628#Comment_122611628

Same issue, no eSIM after reactivation attempt on Wednesday.

promised countless call backs and it’ll be fixed soon. I’ll be cancelling it today if it’s not fixed.

Chris_5339762

https://www.boards.ie/discussion/comment/122611476#Comment_122611476

Thanks, didn't think it could be something as mental as that!

Glaceon

https://www.boards.ie/discussion/comment/122611974#Comment_122611974

OT but this is the problem with Chrome being so dominant in the browser market, sites are designed with only it in mind. Every major browser except Firefox and Safari is based off some form of the Chrome engine. It's like the Internet Explorer 6 days all over again.

biebiebie

Has anyone had any luck reporting/fixing the receiving of verification SMS codes yet?

I've started a process of reporting it myself on WhatsApp, which is one of their avenues for help.

Will report back if any progress is made.

Cork981

I ended up cancelling, couldn’t get an eSIM verification code sent out. They suggested I need to cancel the account and set up a new one which I agreed to so they transferred me. The department I transferred to had no idea what I wanted and wanted to start troubleshooting again by checking junk mail etc. Just ended up cancelling the whole thing unfortunately.

dos08

Are you not able to get Whatsapp verification codes on Sky? Isn't that one thing you need when setting up Whatsapp on a new network?

biebiebie

Well I've WhatsApp setup now, albeit using voice verification - you receive a robo call from WhatsApp and they call out to the verification code on the phone call.

I've had problems receiving some codes via SMS eg WhatsApp, Revolut and some others.

Support said to wait 48 hours first. So I've another 24 hours to see what happens.

Normal SMS messages sent by people are being received e.g. from 48.ie

waxmelts2000

Having read all of the above issues I’m now reluctant to change to sky, if I receive the SIM but don’t activate can I assume I won’t be billed ?

dos08

I would say that they’re a new network and will have teething issues. I’m giving it a month and seeing if reviews improve

tessy1995

anyone having issues porting their number to Sky? I ordered the Esim yesterday, installed the esim and requested the port while activating the esim but it has been more than 30hours and nothing yet. I called them and they were clueless and just asked me to wait.

beachhead

https://www.boards.ie/discussion/comment/122613330#Comment_122613330

Yes

TheDriver

Can anyone confirm that you can port your number afterwards? Website says yes, agents seem to say no

DopeTech

https://www.boards.ie/discussion/comment/122614476#Comment_122614476

You can, there’s an option in my sky to tell them what number you want to port in.

EryykTV

The website is still having issues across all browsers (Safari, Firefox, Edge, Chrome). I tried ordering a SIM by phone on Wednesday but was told they were facing technical problems and would call me back after a patch—never got the call. I called again Thursday, went through sign-up, and the agent misspelled my mobile plan name as "SkyMolibePlan." Small error, but it made me doubt whether my other details were entered correctly.

During the call, she also misheard my eircode, despite me using the NATO phonetic alphabet. Now, I’m worried she messed up my direct debit, which I can’t manage online, and I might face a late payment fee. She said I'd get an email confirming my contract within 30 seconds—nothing came. Only after creating a SkyID account did I receive an order confirmation. Clearly, their backend is a mess.

I’m now waiting for my SIM card. The app says it’s already delivered, which isn’t possible. I avoided eSIM because they seem unreliable in Ireland, with issues from Vodafone, Lycamobile, and Three.

I'm reconsidering activating the SIM when it arrives. I’m currently on Vodafone PAYG for €20/month with mostly unlimited services. Sky’s €15/month deal for unlimited services on Vodafone’s network is appealing, but their reliability, stability, and customer service are now in question. I don’t want to lock into a 12-month contract with a company that seems to have difficulties in nearly every part of their service.

My biggest gripe is that Sky seems to operate as a phone-only service—everything from managing direct debits to updating account info must be done via phone. People say Sky has better service than GoMo or 48, but if phone calls are the only option, that feels like a downgrade compared to email or chat-based support.

EryykTV

I assume when my SIM card arrives and I choose to not activate it, my number won't start automatically porting and my contract won't activate right?

Alternatively, if I do activate my SIM card and port my number over, and in the 14 day cooling off period I change my mind and decide I want to move back to Vodafone, is that even an option yet? Do the Vodafone/Eir/Three etc websites have the updated option to port a number from the Sky Mobile network? I believe if I port my number out in the 14 day cooling off window it will automatically cancel my contract with no issues?

Or do I have to contact Sky to cancel after the fact, would be mad annoying if I port my number out and they still bill me.

tessy1995

this option is available but doesn’t seem to be working for me. I activated my esim and used this option to port my number on thursday, its been 2 days and nothing yet. I called sky and their clueless tech team can’t do anything. They just asked me to wait more.

tessy1995

https://www.boards.ie/discussion/comment/122614504#Comment_122614504

this option is available but doesn’t seem to be working for me. I activated my esim and used this option to port my number on thursday, its been 2 days and nothing yet. I called sky and their clueless tech team can’t do anything. They just asked me to wait more.

EryykTV

https://www.boards.ie/discussion/comment/122614700#Comment_122614700

Yeah this is exactly why even after ordering the SIM I am reluctant to switch, clearly this is not a finished product.

tessy1995

https://www.boards.ie/discussion/comment/122614703#Comment_122614703

to be fair it is only happening with my number. My partner also moved to sky esim from gomo. The port happened within seconds and is using sky from a few days now no issues whatsoever with codes etc. speed and coverage has been a great experience coming from gomo. Its just my number which is not getting ported. I called in sky today as well, just asked me again to wait for 1-2 working days.

vapourer

https://www.boards.ie/discussion/comment/122615550#Comment_122615550

your Port probably got rejected due to wrong account number or verification code or something like that. You can ask them to see if it got rejected

TheDriver

https://www.boards.ie/discussion/comment/122615550#Comment_122615550

Thanks for clarifying, did ye come from 4G or 5G plan?

tessy1995

https://www.boards.ie/discussion/comment/122615593#Comment_122615593

they just said its awaiting completion and asked me to wait, don’t think the code/account number is the issue here.

tessy1995

https://www.boards.ie/discussion/comment/122615615#Comment_122615615

Both of us had 5G plan with GoMo.

TheDriver

https://www.boards.ie/discussion/comment/122615830#Comment_122615830

I've 5g with gomo too. Always have receptions, usually full bars 5G but unless I'm in specific spots, the data speeds are never great.

tessy1995

https://www.boards.ie/discussion/comment/122615976#Comment_122615976

gomo has been fine in the past few years local/international both except for a few blackouts. In general we were happy with it for €15 unlimited. My partner uses vodafone for work and believes its much superior to eir network. so this sky deal was a no brainer along with unlimited eu/uk data + esim support + real customer support on call (even though they are clueless now but am sure these things will iron out with time).

vapourer

I switched from gomo €15 aswell. No brainer, better network, better coverage, better data speeds and unlimited roaming in the EU. Also no fair usage policy on the data. Gomo was 120GB of data for ireland and 16GB For Europe.

Glaceon

I'm leaning towards pulling the trigger myself. As much as I'd like to be on GoMo, the coverage is just too poor here. I know I could possibly rely on Wi-Fi calling in the house but even outside it's quite bad. Whereas Vodafone's network is much better.

TheDriver

Im going to pull the trigger.

Do I just order online, choose switch and nothing happens until I choose to activate and it switches straight away?

Don't want my gomo going into the next month.

vapourer

https://www.boards.ie/discussion/comment/122617770#Comment_122617770

yep. You have to choose to activate.

dos08

Just ordered a physical SIM card there, anyone know or have experience with how long it takes to arrive?

TheDriver

When I activate, does the switch/port auto take place or do I select the time?

selfbuilder1

https://www.boards.ie/discussion/comment/122619177#Comment_122619177

I ordered one on Wednesday night still haven’t received it.

rhinosaurious

https://www.boards.ie/discussion/comment/122619240#Comment_122619240

you can select a date and time as far as I’m aware - I also had the option to choose as soon as possible.

dos08

did you get a confirmation email to say it was dispatched or anything?

fritzelly

Currently on the 9.99 Gomo plan and no issues really except when abroad I can't get connected to a network a lot of the time (restart phone, trying to manually select network…) and if I do the data download is like dial up - I'm guessing since this is Vodafone it's likely to be a lot better coverage? Plus 5G would be a little bonus

vapourer

https://www.boards.ie/discussion/comment/122619397#Comment_122619397

Correct.

eronayne

I ported my 086 number in a few days after activating the sky service in an eSIM that had an 089 number. It can be done from within the MySky app

The Ayatolla

eSIMs and all? Nice one!

Will probably give it a week or two for the teething issues to be resolved and port over from Vodafone. Currently paying 25 a month.

selfbuilder1

https://www.boards.ie/discussion/comment/122619322#Comment_122619322

Got two emails. One confirming order and a second confirming dispatch.

Cork981

After cancelling my initial order due an esim issue they couldn't resolve, I gave the benefit of the doubt and ordered a new SIM and ported in a number.

I can receive and make calls but can't receive any SMS to the number I ported in. This is usually due to a partial/failed port.

I'm onto support now going through the usual reset you device, delete all your current messages which I have refused to do.

It is a new network with expected teething issues, but my god I am getting no where.

biebiebie

@Cork981 is that a failure to receive any SMS, or just 2FA verification codes?

TheDriver

Ordered, email confirming and another email confirming postage