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National Broadband Ireland Cancelling Installation

  • 25-09-2024 10:49pm
    #1
    awimbawayawimbaway
    Registered Users, Registered Users 2 Posts: 1 ✭


    Might post this one here as its a bit of a strange beurocratic problem and can't find a solution to it so far.

    Moved to a new house in May this year covered by NBI for fibre installation. Signed up in May and the engineer came out said we had to get the neighbours permission for pole installation on their land giving us the forms. This went against what NBI say and on asking them they said they would get in touch with the engineer and again an engineer came out and said you have to get permission. Contacted NBI again asking was this the case and the same response. Third engineer came out same response and you need permission to trim these hedges for September when we can install the poles.


    September rolls around and turns out the order was cancelled by the engineer back in June when the engineer came out the third time on contacting NBI and our service provider (Sky).

    Since then I've contacted Sky who wont re-request the NBI order whilst also not cancelling the order since being informed of it. NBI say they cannot do anything till Sky reorder it.

    I've escilated Sky to Comreg for not re-requesting the installation and NBI to the Minister of Communications after they've been investigation for a month now and still nothing and really feeling this is some kind of Kafkaesque situation where no one seems to be doing anything.

    Just wondering if anyone has any other solutions or had something similar to this one as its a bit beyond a joke at this point.



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