Appliance out of warranty

Bojill

Bought an electrical inset heater March 2023.

It has a flame effect setting which you can use without putting the heater element on.

Over the last few weeks when just on the flame effect, there's a clicking/gear noise.

The shop where I bought it said it's out of warranty and they would pass on my details to the manufacturer who would charge a fee if called out.

I haven't replied to the shops email.

What would peoples opinion of this be? Its not a major fault as the heating function works fine.

We just got unlucky and take the hit as it's almost 2 years old? Or should a 1000euro be working 100% at this stage in its life.

Thanks.

mikehammer..

It should be working if installed correctly

You'd have consumer rights beyond a warranty

con747

https://www.boards.ie/discussion/2058387071/appliance-out-of-warranty

Have a read of the below.

"Repair or replacement

When a good has a fault, you can decide if you want a repair or replacement. It should be provided by the business:

• within a reasonable time
• without significant inconvenience to you
• free of charge

You should act quickly and tell a business when you find a problem. Under consumer law, you have 6 years to take a case against a business. During the first year if you have a dispute with a business they have to show that the product was not faulty when you received it."

https://www.ccpc.ie/consumers/shopping/faulty-goods/

Bojill

https://www.boards.ie/discussion/comment/123033047#Comment_123033047

Installed April 23, no issues until about a month ago.

con747

https://www.boards.ie/discussion/comment/123033144#Comment_123033144

Most companies will try to make it as difficult as possible to resolve faults after a year stating it's "out" of warranty. It's not, your consumer rights gives you up to 6 years to act on a faulty product so don't let them brush you off. The contract is with the place you bought it so they need to resolve it. Let them know you know your rights and quote it to them if need be. Keep records of all communication.

Bojill

https://www.boards.ie/discussion/comment/123033221#Comment_123033221

Thanks

Bojill

https://www.boards.ie/discussion/comment/123033221#Comment_123033221

Well that worked! They're sending an engineer. Thanks again.

con747

https://www.boards.ie/discussion/comment/123033738#Comment_123033738

Good to see! Update the thread if you don't mind when you get sorted.

Bojill

https://www.boards.ie/discussion/comment/123033829#Comment_123033829

Not the ending I was expecting yesterday.

Got a call last evening from the engineer, he came out this morning and diagnosed the small motor that rotates the 'effect' was causing the noise.

Said that the manufacturer was not covering it being replaced.

He was contracted to the manufacturer.

So I had to pay the replacement cost or leave it as is.

I certainly won't be recommending the shop to anyone as they let me believe they were covering it. Lesson learned.

con747

https://www.boards.ie/discussion/comment/123037329#Comment_123037329

You could have stood your ground and pursued it further but as I said, they do everything they can to avoid giving you your rights after the years warranty. I would still contact the CCPC and have a chat to someone explaining what happened to see if you can do anything about it. It all depends on how much it cost and how much you want to try chase it though.

Maybe try get the cost back from the shop, that's who your contract is with.

goodlad

It will only take you a few minutes to file a small claims court case online, its worth doing.