Sky cancellation - awful experience trying to cancel

xpletiv

Made that lovely phone call to Sky today to cancel due to nearly doubling in price. Few things to note.

1. 1800 number on their website doesnt work, yet still listed there.
2. No notificiation of price change was ever given - is this even legal in Ireland to not inform someone of the price changing at the end of their contract?
3. Actually trying to cancel - clearly a phone centre in India/sub continent because the person on the other end was basically impossible to understand. I had to ask him to slow down and repeat himself several times, as did my wife who is main account holder. Very difficult to understand what he actually was saying.
4. When I asked to speak to a supervisor I was bluntly asked 'what for'. I was then told ill get a call back in 24-48 hours.
5. I THINK I have it cancelled. Im on €116 a month as it stands with my change, his 'best offer' was €88, which then suddenly jumped to €79 when I said still no. Then started going on about how Virgin are more expensive after 12 months and that Sky is best value, despite having the figures in front of me for Virgin that theyre cheaper both in the first and after 12 months. So lies here as well from Sky. Virgin is 60 for basically same package.

What should I do about this from a consumer point? Are they breaking any laws with the contract/lies on phone?

Exiled Rebel

https://www.boards.ie/discussion/2058407122/sky-cancellation-awful-experience-trying-to-cancel

I normally cancel NowTV online, can you do that through your account?

xpletiv

No, you cant. Even though theyre owned by same company.

whiterebel

They are the absolute pits. Most of the numbers and email don't work. Tell their loyalty/retentions dept that you are going to Swaziland to live.

byrne249

They are all the same.
Vodafone billed me after I cancelled, rang them again, and they had to do an 'internal investigation' to check my previous phone call that I had indeed cancelled, that blew my mind. Then sent me emails and texts with bills for 2 years.

Eir, pretty sure Eir started started hanging up the phone randomly on me if not outright not wanting to deal with my calls. Got a nasty final bill of over 200e and had to 'prove' to them I'd sent their router back, had everything photographed and tracker number set which appeased them

Sky, I'm with sky now, I rang(after much frustration finding a number and figuring out how to navigate the bot) to cancel last year and they reduced my bill immediately to the current 30e/month deal, somehow I was talking to a local guy. They have upped their price mid cycle so I will probably leave them as they pulled the same stunt last year.

The entire telco industry is shameful. If anyone knows of a good one I'll move to them?

whiterebel

https://www.boards.ie/discussion/comment/123379553#Comment_123379553

Pure Telecom. Only problem is they only give you the big discount for one year.

Trampas

https://www.boards.ie/discussion/2058407122/sky-cancellation-awful-experience-trying-to-cancel

Was your price rise when contract discount was up? I assume so then not a pay rise and I don’t believe Sky, virgin etc send an email to inform you that your contract is up and discounts are cancelling.

A quick google will give you a 1800 number. Used it a few weeks ago to cancel my bb. They usually offer one or two prices during the process. Trying to see if you bit. Basic way for cheapest possible price is make out you really don’t need their products as much as they need you.