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ADSL Modem with built-in Wireless router

  • 30-11-2004 10:42pm
    #1
    Drexl Spivey
    Registered Users, Registered Users 2 Posts: 528 ✭✭✭


    I have
    - 1 laptop with a wireless NIC and win2k SP4
    - 1 desktop with wireless NIC and XP Pro SP1
    - recently bought a ADSL Modem with built-in Wireless router


    When I reset the router, I can ping it from any of the puters. I entered the setup, and disabled all security features.

    Everything s cool, i can surf the web, ping the router or the other PC.
    Until I reboot! Then, I can't ping the router anymore, and therefore my internet access is lost. I need to reset the router and redo everything


    The 3 products are from Belkin.

    Have you any idea what i have done wrong or what i should do ?

    thanks


Comments

  • #2
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Jeff Bond wrote:
    I have
    - 1 laptop with a wireless NIC and win2k SP4
    - 1 desktop with wireless NIC and XP Pro SP1
    - recently bought a ADSL Modem with built-in Wireless router


    When I reset the router, I can ping it from any of the puters. I entered the setup, and disabled all security features.

    Everything s cool, i can surf the web, ping the router or the other PC.
    Until I reboot! Then, I can't ping the router anymore, and therefore my internet access is lost. I need to reset the router and redo everything


    The 3 products are from Belkin.

    Have you any idea what i have done wrong or what i should do ?

    thanks

    I know its probably obvious but are you saving the settings to the router each time you redo it? Theres always the possiblity that there is a fault in the router and that it is not holding the settings for some reason.

    Any possiblitly of trying the router out on another set up or borrowing one to try in your own set up?


  • #3
    Drexl Spivey
    Registered Users, Registered Users 2 Posts: 528 ✭✭✭Drexl Spivey


    Thanks for the input dude I think you may be right, the router might be faulty ...

    Tech support can't help me.

    I'll copy their answer here anyway in case it can help someone else :




    On Fri, 3 Dec 2004 17:00:27 -0000, euronet support
    <euronetsupport@belkin.com> wrote:
    > Hi Jeff,
    >
    > Thank you for the reply.
    >
    > We understand that you are not able to ping the router after a reset.
    >
    > Jeff, please check the settings at the router by following the steps given
    > below:
    >
    > 1) Please login to the router set up page, by typing in "192.168.2.1" at the
    > address bar of the Internet explorer.
    > 2) Click on "connection type"
    > 3) Click on "next"
    > 4) Click on "next" again
    > 5) Change the "Idle Time" to zero and then click on "apply changes"
    >
    > Also, please follow the steps given below to change MTU at the router:
    >
    > 1) Login to the router set up page, by typing "192.168.2.1" at the address
    > bar of the internet explorer.
    > 2) Click on "connection type"
    > 3) Click on "next"
    > 4) Change the MTU to 1400
    > 5) Click on "apply"
    >
    >
    >
    > This should solve this issue. Please reply to this mail for further
    > assistance and we will be glad to assist you.
    >
    > Jeff, if you have any other questions or problems please call us toll free
    > at 0080022355460 or alternatively, call us on 01933 35 2000 (Extension 2075,
    > Option 1).
    >
    > Regards,
    >
    > Janet Williams
    > Belkin Technical Support.
    >
    >
    Original Message
    > From:
    > To: euronet support
    > Sent: 12/3/2004 2:11 AM
    > Subject: Re: UK NETWORKING SUPPORT FORM
    >
    > Hi Janet,
    >
    > I set up my client to use a fixed IP address as advised.
    > I still have to restore factory settings (holding reset button 5 sec)
    > in
    > order for my router to be pingable again.
    >
    > When I set up the router for the 1st time after the reset/restore
    > factory
    > settings I can ping the router, and surf the Web from my client.
    >
    > If I reboot or even click on stand by on my client, then I can t ping
    > the
    > router anymore
    >
    > Do you think my router is out of order ?
    >
    > Thanks
    > Jeff
    >
    >
    Original Message
    > From: "euronet support" <euronetsupport@belkin.com>
    > To:
    > Sent: Thursday, December 02, 2004 2:15 PM
    > Subject: RE: UK NETWORKING SUPPORT FORM
    >
    > > Hi Jeff,
    > >
    > > Thank you for the reply.
    > >
    > > We understand that you are not able to ping the router after a reset.
    > >
    > > Jeff, please specify a static IP address, gateway and DNS by following
    > the
    > > steps at:
    > >
    > > http://web.belkin.com/support/kb/kb.asp?a=2824
    > >
    > > This should solve this issue. Please reply to this mail for further
    > > assistance and we will be glad to assist you.
    > >
    > > Jeff, if you have any other questions or problems please call us toll
    > free
    > > at 0080022355460 or alternatively, call us on 01933 35 2000 (Extension
    > 2075,
    > > Option 1).
    > >
    > > Regards,
    > >
    > > Janet Williams
    > > Belkin Technical Support.
    > >
    > >
    > >
    > >
    Original Message
    > > From: Jeff
    > > To: euronet support
    > > Sent: 12/1/2004 2:23 PM
    > > Subject: Re: UK NETWORKING SUPPORT FORM
    > >
    > > Hi,
    > >
    > > I have downloaded and installed the latest firmware and I still
    > > experience
    > > the same problem : if I reboot my PC, then the router is not pingable
    > > anymore. ~I need to do a reset and reconfigure it again.
    > >
    > > What should I do please?
    > >
    > > Thanks.
    > > Jeff
    > >
    Original Message
    > > From: "euronet support" <euronetsupport@belkin.com>
    > > To: xxx
    > > Sent: Wednesday, December 01, 2004 5:08 AM
    > > Subject: RE: UK NETWORKING SUPPORT FORM
    > >
    > >
    > > > Hi Jeff,
    > > >
    > > > Thank you for contacting Belkin Technical Support.
    > > >
    > > > We understand that you are able to ping only after a reset.
    > > >
    > > > Please update the firmware by following the steps given below to get
    > a
    > > > better performance on the router.
    > > > To update the firm please download the latest firmware from the
    > > following
    > > > URL:
    > > >
    > >
    > http://web.belkin.com/support/download/downloaddetails.asp?download=1322
    > > &lan
    > > > g=1
    > > > On downloading the firmware, please update the firmware on the
    > router.
    > > The
    > > > procedure is as listed below:
    > > >
    > > > 1) Open an Internet explorer window on any computer that is
    > connected
    > > to
    > > the
    > > > router (It is recommended that you upgrade the firmware from a hard
    > > wired
    > > > computer)
    > > > 2) On the address bar type 192.168.2.1
    > > > 3) Click on login and leave the password blank and click the
    > > submit/login
    > > > button
    > > > 4) Select the menu " Firmware update" under "Utility"
    > > > 5) Click on the "Browse" and select the bin file that you have
    > > downloaded
    > > > 6) Click on "update" and follow the wizard.
    > > >
    > > > On updating the firmware configure the router so that you can
    > connect
    > > to
    > > the
    > > > Internet.
    > > >
    > > > If you need further assistance, please feel free to write back to us
    > > and
    > > we
    > > > will be happy to assist you.
    > > >
    > > > Jeff, if you have any other questions or problems please call us
    > toll
    > > free
    > > > at 0080022355460, alternatively, call us on 01933 35 2000 (Extension
    > > 2075,
    > > > Option 1).
    > > >
    > > > Regards,
    > > >
    > > > Spencer Jones
    > > > Belkin Technical Support
    > > >
    > > > NOTE: Thank you for choosing Belkin Components.
    > > > Please include original email when replying.
    > > >
    > > >
    > > >
    > > >
    Original Message
    > > > From: xxxxx
    > > > To: euronetsupport@belkin.com
    > > > Sent: 11/30/2004 1:37 AM
    > > > Subject: UK NETWORKING SUPPORT FORM
    > > >
    > > > **UK NETWORKING SUPPORT FORM** 11/30/2004 1:37:44 AM
    > > >
    > > > Customer Name: Jeff
    > > > Email: xxx
    > > > Company:
    > > > address:
    > > > City, Country/Region, Postal Code: Dublin Ireland
    > > > Phone No.:
    > > >
    > > > Part No./Desc.: F5D7630-4A
    > > > Hardware: no selection
    > > > Operating System: Win2000
    > > >
    > > > ***** Other Products Used (if applicable): *****
    > > > 1.
    > > > 2.
    > > > 3.
    > > > 4.
    > > > 5.
    > > > 6.
    > > > 7.
    > > > 8.
    > > > 9.
    > > > 10.
    > > >
    > > > Problem: Hi.
    > > >
    > > > I have a Belkin adsl modem with built-in 802.11g wireless router, 1
    > > > desktop PC with a Belkin Wireless NIC and XP Pro SP1, and 1 PC with
    > > > Belkin Wireless NIC and 2000 SP4
    > > >
    > > > The router is configured with my ISP settings. I can ping it
    > > > (192.168.2.1) the first time after I press Reset. From both PCs.
    > > > If I reboot both PCs, I can not ping the router any more.
    > > >
    > > > I d like the router to be pingable whenever one of my PC is booting
    > > up.
    > > >
    > > > Can you help please ?
    > > >
    > > > Thanks,
    > > > Jeff
    > > >
    > > >


  • #4
    Drexl Spivey
    Registered Users, Registered Users 2 Posts: 528 ✭✭✭Drexl Spivey


    The problem was WEP encryption.

    It was disabled on the router, and enabled on the wireless NICs.

    Now it is working fine and dandy. (not thanks to Belkin tech support) :o)

    Take it easy everyone.


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