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Eircom and fed up
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01-12-2004 1:14am#1I've been using Eircom Home Plus/Bus starter for nearly a year now and the service seems to be deteriorating rapidly. The first 6 months were fine with absolutely no complains.
In June we had a fault which took nearly 2 weeks to fix - the connection would stay up for only a few minutes. It turn out to be a hardware problem somewhere on their network.
Now for about 3 weeks we have a new problem that Eircom seem to be incapable of fixing. The connection stays in sync with the modem but for about 30 seconds every few minutes we are completely blocked from sending or receiving any Internet packets. This naturally causes no end of problems to many applications.
I know that I am not the only user who has reported this problem on our exchange. Eircom don't seem to treat intermittent problems seriously especially in residential areas. They always assume the error is at the user end and it takes weeks to get them to seriously investigate this type of problem.
Each time you get through to support you have to explain your issue again to someone new. They frequently break promises about returning calls with updates.
I contacted customer services who were also no help. They told me I had no grounds for a refund. I will have to check this with ComReg.
I am getting so fed up with Eircom I am considering jumping ship. Would DSL be any better from another company since it would still be Eircom trying to fix these faults?
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