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esat billing

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  • 01-12-2004 6:38pm
    #1
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭


    i cancelled my nolimits account last January
    i sent a letter to them asking to cancel
    since then every 2 months i still get a bill
    when i ring them they acknowledge that they got my cancellation and i should not have received the bill
    but they keep sending me bills and i have to ring them every time
    how do i get them to stop?


Comments

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    #2
    doh.ie
    Closed Accounts Posts: 1,416 ✭✭✭doh.ie


    Worst company ever for this kind of thing. Their administrative abilities (or lack of them) truly defy belief. Make sure you get the name of the representative you speak to - tell them you want that confirmation in writing by e-mail - and that you want to the billing/invoicing department to remove you. (You've definitely been removed from the technical side of things - they shut your broadband off - but it sounds like the billing side of things was never told.

    This company has an arse and an elbow and doesn't know one from the other.


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    #3
    damien
    Registered Users Posts: 4,290 ✭✭✭damien


    complaints@esat.com

    If they do not fix it within 2 days come back here again.


  • Options
    #4
    doh.ie
    Closed Accounts Posts: 1,416 ✭✭✭doh.ie


    damien.m wrote:
    complaints@esat.com

    If they do not fix it within 2 days come back here again.

    This reminds me that they also have a charter about customer complaints on their website somewhere. They set out a minimum amount of time for your complaint to be resolved.


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    #5
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    Make sure you get it sorted now, otherwise they'll let it slip for a while and then they'll pass the debt onto a collection agency (speaking from personal experience here). Be sure to get a cancellation confirmation in writing. Don't take and guff from them on this, they're effing notorious for this particular issue.

    adam


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