Ending Esat IOL BB contract

mburke

Hi Guys,

Does anyone know what the procedure for ending a contract with Esat IOL BB is, do they require one months notice or by any miracle they have a easy method of disconnecting. I have nearly finished my 12 month contract with them.

spongebob

Email angela.keegan@esat.com and serve her 30 days notice while you are at it

M

Diabolus

You might want to also RING them?
Isnt it obvious? Call 1904 and get disconnected that way.

fatherdougalmag

That's what I did on Monday when my 12 months was up. I was told to mail customer.care@esatbt.com. Got a response yesterday (Wednesday) saying that the service will be cancelled at the end of December. Give your name, address, phone number and, if you've ever been given one, customer number/account number.

BigMoose

When I cancelled a few months ago I mailed customer care, got the auto response then nothing. So on Mucks advice I mailed customer care again and CCd Angela. I got a very quick and polite response back from her PA shortly followed by disconnection date confirmation from customer care (yes, 30 days notice required).

dabhal

Why did you guys opt out?
I just signed up for the free trial with esat.

halkar

They send a letter about 2 weeks before your trial ends. Details of how to cancel is in the letter.

MrVestek

They're not talking about the free trial halkar, they're talking about ending the contract after 12 months.

fatherdougalmag

For me, NTL BB landed so it was a no-brainer. And with me having a brain ...

BigMoose

Why did you guys opt out?

Moved house into an area covered by IBB. Given I have no other use for a phone line I _really_ resented paying Eircom the rental for IOL BB! If however IBB falls through, I would go back to IOLBB.

dabhal

I hope NTLBB is better than the TV service they provide :rolleyes:

smileyrecords

Why did you guys opt out?

why do u think? people dont like 12month contracts

SantaHoe

My 12 month contract is also almost up... I've found their pings generally unacceptable, being left on hold for over a half hour until I hang up, unexplained and repeated downtime, no reciepts or invoices to show me what I'm being charged and what period that charge covers... and the price isn't exactly great.
Time to lose another customer for your 12 months of neglect Esat, bye now

JackieChan

Dont get me started on EsatBT. I ordered broadband on 5th of november, I've been advised that it will be another 2-3 weeks before I get it!

Iago

errorcom have obviously taken their foot off the pedal.

They needed 100,000 connections before xmas, now that they have them they can go back to the same sh!te service they were giving to other operators before!

Iago

SantaHoe wrote:

My 12 month contract is also almost up... I've found their pings generally unacceptable, being left on hold for over a half hour until I hang up, unexplained and repeated downtime, no reciepts or invoices to show me what I'm being charged and what period that charge covers... and the price isn't exactly great.
Time to lose another customer for your 12 months of neglect Esat, bye now

Personally I've never had real problems, except for one night when the connection dropped in the middle of a poker tournament and didn't come back up until it was over!!!

a lot of deep breaths were required..

SantaHoe

Well this is the problem for people who play online fps games where milliseconds count, most people won't notice ping spikes and packetloss while doing normal web stuff, so it's never going to be a major priority for an ISP... but for us it's a few weeks of "I'm not even going to bother playing with this lag".

dabhal

JackieChan wrote:

Dont get me started on EsatBT. I ordered broadband on 5th of november, I've been advised that it will be another 2-3 weeks before I get it!

I'm in the same boat but they did say 25 working days for connection

JackieChan

JackieChan wrote:

Dont get me started on EsatBT. I ordered broadband on 5th of november, I've been advised that it will be another 2-3 weeks before I get it!

Get ready for frustration as it'll probably take 4 weeks...but hey its free...