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eircom free trial, not so free

  • 02-12-2004 3:20pm
    #1
    Zombienosh
    Closed Accounts Posts: 6,911 ✭✭✭


    just spent the last hour on the phone to eircom....
    just finished a 2 month free trial and got my bill
    and yep, i was being charged for the "free" trial.....
    anyone had a similiar exprience?

    and an hour on the phone ? their customer service is pretty pathetic...


Comments

  • #2
    Chalk
    Registered Users, Registered Users 2 Posts: 3,317 ✭✭✭Chalk


    ive spent close to an hour being reassured that my call is important to them
    theyre morons


  • #3
    Zombienosh
    Closed Accounts Posts: 6,911 ✭✭✭Zombienosh


    yeah constantly "your call is important to us"
    my arse it is....


  • #4
    Enii
    Closed Accounts Posts: 1,546 ✭✭✭Enii


    Do they have a customer service email address? How much were you charged for the "free" trial? I was thinking of trying the Esat Bt free trial, did anyone have any problems with it?


  • #5
    novice
    Registered Users Posts: 89 ✭✭novice


    Enii wrote:
    Do they have a customer service email address?
    Unfortunately not. After about 10 calls to eircom ("Your call is important to us") and talking to about 10 different people, each time explaining my problem from the very beginning, :mad:
    I asked could I write to them. Could they give me an email address to write to? No. (I sent an email to billing@eircom.ie, it didn't bounce, but I heard nothing back either. Having said that, my two queries to support@u.tv didn't get an answer yet either.)
    Could they give me a postal address to write to? No. I have to go through the same hassle every time. (One hint - ring them from a mobile and you don't have to go through the nonsence of calling out your account number to a machine.) :cool:
    Eventually they told me they could write an internal email on my behalf. Could I be copied? No.
    And this is a private company, not (officially anyway) P&T!
    Very frustrated. :mad:


  • #6
    dubadub
    Closed Accounts Posts: 38 ✭dubadub


    Nothing in this life is free.


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