Is this an issue for Comreg do you think?

god's toy

Sorry if this is in the wrong forum..



Hey guys

I was talking with a friend last week and she told me a story that happed to her a month ago, a guy was knocking door to door selling Broadband on behalf of Eircom. He was being a little ‘pushy’ about it all, he kept telling her she “must have it”. She told him several times “I don’t have a computer so I don’t think I really need it” (not fully understanding what it even was to begin with you understand) now fast forward two weeks and guess what came in the post, an Eircom modem and self starter kit! She sent it back along with cover letter explaining she didn’t ask or want it so they could have it back. Everything went fine up until two weeks ago when she got a bill for (about) €349! She has rang them up many times but still can’t get hold of anyone that can explain why and how this happened in the first place. More alarmingly is that from that day I been told four more friends who have exactly the same thing happen to them.

What’s going on here? Is this an issue for Comreg do you think?



Thanks for your time.


Peace

Mutant_Fruit

go to the small courts if you don't get an immediate refund from them. Whatever you do, don't end up on the phone for days on end trying to get money off them. Go straight to a manager on the phone, and get it sorted the first time you ring. If they can't/won't, tell them you'll be speaking to your solicitor in 30 mins about the issue. :P

I'm not too sure if it'd be comreg's area of interest, but i suppose you could get your friends to handwrite in letters and post them in, that would get a better reaction than an e-mail would.

Blaster99

What is the problem exactly? Does Eircom refuse to refund?

mad m

Blaster99 wrote:

What is the problem exactly? Does Eircom refuse to refund?

what part of the above main post did you not understand..She never wanted it plus she doesnt have a computer.Why pay for something you dont want or cant use or understand.

Id go with what Mutant_fruit advised...

Blaster99

This stuff isn't all that complicated, believe it or not. No need to involve the President, ComReg, solicitors, courts, or any of the above suggestions. You call Eircom and demand a refund, end of story. If you then want to complain about their sales tacticts, do that separately. And besides, this is a free trial so all you have to do is return the equipment and you will be refunded.

bkehoe

You make it sound as if eircom and/or their rep have done nothing wrong

vibe666

bkehoe wrote:

You make it sound as if eircom and/or their rep have done nothing wrong

maybe he IS eircom!

Mycro

This is a very straight-forward matter. On the assumption that these items were not ordered, it should not require going to court or returning the items. In fact it may require no action by the recipient.

These may be considered unsolicited goods. What needs to be done is:

- retain the goods for six months and take no action to prevent the sender recovering them;

or

- within five months of first receiving the goods, write (would suggest by registered mail) to the sender that the goods are unsolicited, advising the recipients name and address and the address at which the goods can be collected; and during the following 30 days the sender does not take possession of the goods;

then the goods can be treated as an unconditional gift.

For further details, refer to the Supply of Services and Sale of Goods Act. I'm not a legal expert, so I would suggest consulting the relevant legislation or a solicitor.

ZENER

Blaster99 wrote:

This stuff isn't all that complicated, believe it or not. No need to involve the President, ComReg, solicitors, courts, or any of the above suggestions. You call Eircom and demand a refund, end of story. If you then want to complain about their sales tacticts, do that separately. And besides, this is a free trial so all you have to do is return the equipment and you will be refunded.

Did you ever learn to read ???? Where in the original post does it say she is seeking a refund ? Where does it ay she even payed any money at all ??

It seems that the "agent" has signed her up without her consent so I'm guessing that she did not sign anything and was - as Mycro wrote - the recipient in error of unsolicited goods and his/her advice sounds the most feasible.

ZEN

vibe666

yep, definately a spy for the rat!

Blaster99

A little summary for the people with limited abilities:

Post 1: got sold some crap by Eircom
Post 2: involve courts, ComReg etc, to get a refund.
Post 3 (me): Is the problem a refund?
Post 4: Agrees with Post 2.
Post 5 (me): Explaining how to get a refund or how to cancel the trial, if this is the problem.
Post 6: Some accusation of some sort
Post 7: More accusations
Post 8: Consumer protection suggestions
Post 9: Somewhat puzzling accusations given the above.
Post 10: More accusations

god's toy

Thanks guys for all your help, good suggestions indeed and I’ll pass them on.




Nope she hasn’t paid anything to Eircom yet despite getting a reminder bill in the post with the usual stuff they say for unpaid bills. She has phoned about this but is not getting a satisfactory response as the people she talks to pass her round from person to person until she gets cut off (five times so far)

From what she has been told, this guy did this many times in her area and left many people angry but no longer ‘works’ for them and they are aware who it was. As far as I can tell they get some kind of commission just by just putting a name down and handing it back to Eircom, they don’t need a signature or anything it seems.







As I said thank for all your help.





Peace

Blaster99

It's basically pointless to complain about those door salesmen as Eircom will always use an excuse like "that person is no longer with us".

I had one of them pass the buck experiences with Eircom a while ago, and after a while I just said that I wasn't interested in being forwarded to yet another person who can't deal with the problem and demanded that the rep I was talking to dealt with it. Which she did. It's very frustrating to deal with them at times, but you have to put your foot down.

vibe666

Blaster. a simple way to stop people posting 'accusations' against you would be to read the first fecking post, then you wouldn't need to spend ages counting each and every single post after it to do your little lists now would you?

let me spell it out for you in a way you can understand.

1. someone has someone call to them offering something they don't want or need. they tell them t go away.
2. the thing they did not request turns up on their doorstep unannounced/unsolicited.
3. person sends it back with a note saying they didn't order it, or want it and have no use for it.
4. despite this they recieve a bill for the thing they didn't want/ask for and have already sent back, and can't get hold of anyone with a brain to get the mess sorted out.
5. original poster then tells how other people they know have had the same experience.

so, mr list, where in there does it say that anyone was asking for a refund? come to think of it, who in their right mind would pay the bi;ll for something they didn't want, never asked for and can't even use, when it's €350?

Blaster99

I'm intrigued now. So you're saying that you think the original poster's friend called up Eircom for a chat and was lucky enough to get to talk to many people? It obviously had nothing to do with being charged €349 for something that she had sent back or looking to get that charge removed from the bill (otherwise known as a refund). Keep at it my friend, you might get it eventually. Preferrably without my help because this is getting a bit tedious.

Nevyn

get you friend to handle it as quickly as possible. Eircom are very very bad for giving you refunds. Even if you are owed money by them or a subscetion of them or a contractor of thiers trading under thier name they will cut you off if the bill remains outstanding even if it is only for the ammount they have admitted is in error and thier fault.

you get told so we need to refund you X ammount we suggest that you pay it to clear your bill ensuring that you do not get cut off and we will send you a refund. If you dont pay the bill which is in error and you get cut off in the mean time awaiting the refund you will be charged a full reconnection fee.

Often the subsection with in eircom can charge you via the bill but can NOT credit the bill to correct the error and so you are left waiting a long long time for a check from them . which will not arrive until you have been cut off.

if you pay the bill and get it refunded it is not a lot of paper work and red tape for them. A forced change to the bill an acredition for an error is a lot of red tape and investigation esp if it goes over 200 euros.

yes do get you friend to do up multiple copies of the later detailing thier error and send it to customer care /accounts/internet section/ceo of eircom and Comreg and say in the letter that copies where made and who they were sent too and send them registered mail. Only way to get thier notice and get them moving. Email and phone calls with them is like spiting into the wind.

Good luck hope she gets it sorted before billing cuts her off.

ZENER

Blaster99 wrote:

I'm intrigued now. So you're saying that you think the original poster's friend called up Eircom for a chat and was lucky enough to get to talk to many people? It obviously had nothing to do with being charged €349 for something that she had sent back or looking to get that charge removed from the bill (otherwise known as a refund). Keep at it my friend, you might get it eventually. Preferrably without my help because this is getting a bit tedious.

It's only a refund IF she paid the bill - she hasn't by the sounds of it therefore NO REFUND.

ZEN

MarcusGarvey

Past experiences of posters on this forum prove that Eircom don't give a flying fck about you the general consumer. They'll bog you down with to-ing and fro-ing and transfer you from one biddy to another.

Send one nasty email to eircom about this and demand a solution. Include Phil.Nolan@eircom.ie , Bobby.Hannon@comreg.ie , info@comreg.ie , minister@dcmnr.gov.ie and also send a copy to a newspaper journalist. Kathleen Barrington in the Business Post has helped a few people who got fcked over by eircom and the porn diallers again, so contact her. The Business Post main office will supply you her contact details. Or contact Joe Duffy - joe@rte.ie is his email I think, he'd love to have another go at Eircom.

This is downright fraud from someone from eircom. They might use the excuse that the person no longer works there but at the time this happened they were an eircom rep and they are liable for that person's actions. ComReg are there in part to help you so make them do their job. They spend 12million of our tax money every year and it's in their charter to help the consumer, so make them do the work, not you.

Your issue will no doubt get sorted in days instead of weeks if you go this route.

maccydoodies

This thread is a bit fuked up. BIG TIME

Nevyn

ZENER wrote:

It's only a refund IF she paid the bill - she hasn't by the sounds of it therefore NO REFUND.

ZEN

true but that is the only way they will do it.

darraghrogan

Thaed wrote:

true but that is the only way they will do it.

I found campingin their corporate HQ on Stephen's Green and reminding them of the public service obligation very effective...

Darragh

vibe666

Blaster99 wrote:

this is getting a bit tedious.

isn't it just. I tell you what, YOU let ME know when YOU'VE figured it out, eh.

ZENER wrote:

It's only a refund IF she paid the bill - she hasn't by the sounds of it therefore NO REFUND.

BING! ten points to ZENER for hitting the nail right on the head.

Thaed wrote:

true but that is the only way they will do it.

and why not? that's the joy of it all. a battle of wits (if you can call it that, wits are a bit thin on the ground these days) with the results being the ritual humiliation of someone who thinks they are clever.

oh, and before someone has another go at being clever..........

refund

n 1: money returned to a payer 2: the act of returning money received previously [syn: repayment] v : pay back; "Please refund me my money" [syn: return, repay, give back]

I'm the first to admit it when I'm wrong, when I am. When I'm right, I'll fight it to the end.

I wonder how long it's going to take Blaster99. probably not before the thread gets closed anyway.

cop onto yourself mate, you're wrong, and thats all there is to it. you can fight it all you want but it won't change the way things are. maybe you'll win the next one.

spongebob

god's toy wrote:

She told him several times “I don’t have a computer so I don’t think I really need it”

Thats that then, you'd think.

What’s going on here? Is this an issue for Comreg do you think?

She needs to mail phil.nolan@eircom.ie and give him 48 hours to sort it fully.

They collect everything from her and refund her in full and explain what happened in writing and apologise cravenly and tell how they will make sure it does not happen again ever and give her a few quid for her trouble , thats sorting .

If not sorted in 48 hours then she can call in Comreg, bobby.hannon@comreg.ie and his boss mike.byrne@comreg.ie

Try the IoffL forum next time.

M

god's toy

Once again thanks for all your help guys it’s much appreciated.



I've got all the details and will forward them on in person.



peace.

oh and .

simonm2

Thaed wrote:

true but that is the only way they will do it.

Agreed. The Eircom catch is that if you don't pay they will eventually put it as arrears on your bill and may cut off the phone as a result. (Been there...).

Put in the small court claim immediately - add in the fee (9 euros) for the court too. They haven't a leg to stand on and they won't listen otherwise. If my memory is correct there would be a 10-14 day "cooling off" period in this sort of deal anyway.

If you want, email eircoms complaints dept as soon as you've sent the claim and simply tell that that you have initiated court proceedings against them. Should get a very prompt response.