Amazon.co.uk fail to deliver

Mr Burns

I am still waiting on a delivery from amazon.co.uk. I ordered some computer parts on 2nd January 2005 and they gave a estimated delivery date of Jan 6 to Jan 9. Got a email shortly afterwards advising it was sent.

Still no delivery. Where do I stand. I emailed them but no reply. At what stage can I get a chargeback against them? Whats the usual form for this type of problem?

Thanks
Monty Burns

aidan_walsh

Surely this is something that is to be taken up with An Post/Royal Mail before Amazon?

samo

I would email them again - there's a section in 'my account' whereby it gives a specific email address if you have not received a delivery. This happened to me when ordering the star wars trilogy and they then re-sent it at priority airmail at no extra cost. Had it 2 days after initial email saying it hadnt been received.

Have found them pretty good over matters like this - definitly try and contact them again

A Dub in Glasgo

It takes up to a month for packages to get to the USA by surfacemail. Airmail is probably about 10 days. I am assuming your location is correct

Mr Burns

A Dub in Glasgo wrote:

It takes up to a month for packages to get to the USA by surfacemail. Airmail is probably about 10 days. I am assuming your location is correct

I am in Ireland actually.

A Dub in Glasgo

Why the USA 'location' then?

Our man in Havana

A Dub in Glasgo wrote:

Why the USA 'location' then?

Mr Burns, Springfield, USA Don't ya get it:D

A Dub in Glasgo

I was never really a fan of The Simpons

Mr Burns

Got this reply from amazon:

Dear Customer

Thank you for contacting Amazon.co.uk.

We are sorry that you have not yet received your order #202-xxxxxxx-
xxxxxxx.

We can confirm that it was sent from our Fulfilment Centre on January
04, 2005 to the following address:

Mr Burns
xxxxxxxxxxx
xxxxxxxxxxx
xxxxxxxxxxx
Ireland

We're happy to provide tracking information for our customers when
possible, but Deutsche Post deliveries do not have tracking numbers.
As listed on the website, we estimate a delivery time of 3-5 working
days for these packages. Unfortunately, in spite of all of our
efforts, there can sometimes be unforeseen delays, and in this case
we would ask that you wait a little longer.

If your package does not arrive, please contact us by visiting the
following URL to confirm that it has not been received and that your
delivery address is correct for your order, so we can investigate and
take the appropriate action:

http://www.amazon.co.uk/contact-us

For additional information on "Delivery Times", please visit the
following Help Desk URL:

http://www.amazon.co.uk/exec/obidos/tg/browse/-/11075041/

We do want to make sure that you receive your order. Please accept our
sincere apologies for the delay.

Thank you for shopping at Amazon.co.uk.

Please let us know if this e-mail answered your question:

If yes, click here:
http://www.amazon.co.uk/rsvp-y?c=grvrvcxw1338850651
If not, click here:
http://www.amazon.co.uk/rsvp-n?c=grvrvcxw1338850651&q=ukff

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help section
of our website.


Warmest regards

A Goon
Customer Service
Amazon.co.uk

Thats so bogus! No tracking numbers? Where do I go from here?

dudara

Ok, the goods were shipped on the 4th and haven't arrived yet. That's not unusual with An Post in the state that they're in at the moment. Generally things from Amazon take a week, but lately, all deliveries I've received take more. The amount of things that never arrive has also increased. (ahem, an post sticky fingers)

Give it another day or two, and then follow up as advised. Anytime I've dealt with an internet site over lost goods, they've always resent the items or refunded me (fair play to play.com and cdwow).

parsi

Mr Burns wrote:

Got this reply from amazon:
Thats so bogus! No tracking numbers? Where do I go from here?

Not bogus at all. Amazon stuff from the UK comes as regular airemail via Royal Mail. Stuff from Amazon.fr comes through La Poste. Remember that Deutsche Post own DHL and through that operate a slow small packet service which doesn't have tracking as part of its offering - I got a PS2 from them before Christmas and it took around 7-8 days to come from Germany.

Some Deutsche Post/DHL stuff comes through An Post, some seems to hit Interlink and some DHL itself...

parsi

dudara wrote:

The amount of things that never arrive has also increased. (ahem, an post sticky fingers)

In fairness that should read "Postal Sticky Fingers" - after all there is a lot of scope for things to be whipped before they get to Ireland.

eth0_

Mr Burns wrote:

Got this reply from amazon:



Thats so bogus! No tracking numbers? Where do I go from here?

The amount they charge for shipping and they don't get a tracking number? lol!

fintan

i dont think its a problem in general as I ordered stuff from amazon (uk) on sunday and it arrived yesterday (thursday) four days by regular post is pretty good turn around.

SteM

We can confirm that it was sent from our Fulfilment Centre on January

I'd like to work in a Fulfilment Centre, I'd say it'd be..... well fulfilling.

LegacyUser

had the same crap with amazon before christmas.

ordered all my crimbo shopping online, most of it from ebay, stuff i'd ordered from thailand, and the usa arrived well before amazon.co.uk

usless shower, won't be using em again.

impr0v

SteM wrote:

I'd like to work in a Fulfilment Centre, I'd say it'd be..... well fulfilling.

That was so bad that i laughed.

Mr Burns

Got another reply from amazon:

Dear Customer

Thank you for contacting Amazon.co.uk and for bringing this to our
attention.

It does appear that something may have gone awry with the delivery of
your order #202-xxxxxxx-xxxxxxx- the package should have reached you
by now.

I have placed a new order #025-xxxxxxx-xxxxxxx for the same item to
be sent to the same delivery address:



We will post it to you as soon as possible at no additional charge.

To view the availability time and an estimation of the dispatch date
of your order, please visit Your Account at the top of any page on our
website or use the following URL:

http://www.amazon.co.uk/your-account/

Click on "Open and recently dispatched orders" and sign in with your
e-mail address and password. You will then be able to view a delivery
estimate below the heading "Items Not Yet Dispatched". Simply click on
the name of the item below the delivery estimate to view the current
availability time.

If the original package should arrive, before the replacement has been
dispatched, please cancel your replacement order via the "Cancel items
or orders" link under the "Where's My Stuff" section of Your Account.

If the original package should arrive afterwards, please visit our
Help Desk to view instructions on how to return the item.

http://www.amazon.co.uk/exec/obidos/tg/browse/-/xxxxxxx/

We apologise for any inconvenience this has caused you. Thank you for
shopping at Amazon.co.uk.

Please let us know if this e-mail answered your question:

If yes, click here:
http://www.amazon.co.uk/rsvp-y?c=vuwtcxre1xxxxxxxxxxx
If not, click here:
http://www.amazon.co.uk/rsvp-n?c=xxxxxxxxxxxxxxxxxxxxx

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help section
of our website.


Warmest regards

A Goon
Customer Service
Amazon.co.uk
=====================================================================
Free UK delivery on orders over GBP 19 (See details & conditions)
www.amazon.co.uk/supersaverdelivery

So they are sending me a new hard drive. I checked my account and it wont be sent until Febuary. At least they are sending another. I hope they get it right this time.

Monty