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Smart Telecom

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  • 08-02-2005 8:51pm
    #1
    PowerHouseDan
    Registered Users Posts: 6,659 ✭✭✭


    Smart Telecom:
    What are there costs like compared to Eircom?
    anyone have any trouble with them?
    Would people suggest moving?


Comments

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    #2
    tck
    Closed Accounts Posts: 345 ✭✭tck


    for a phone service or internet service (or both) ?


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    #3
    Mountjoy Mugger
    Registered Users Posts: 4,487 ✭✭✭Mountjoy Mugger


    I've signed up. I'll report back later.


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    #4
    PowerHouseDan
    Registered Users Posts: 6,659 ✭✭✭PowerHouseDan


    phone


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    #5
    DC
    Registered Users Posts: 344 ✭✭DC


    For those interested, their Internet connectivity is maybe 1/4 the price of eircom and technically superior. They have brought cheap broadband to areas outside of Dublin. For that reason I would tend to support their phone service.... provided someone can give positive feedback on their phone service :)


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    #6
    nlgbbbblth
    Closed Accounts Posts: 5,668 ✭✭✭nlgbbbblth


    we moved from Eircom for their phone service

    not much cheaper

    we were billed incorrectly on our most recent bill but paid anyway, figuring that non-payment would lead to the usual automated demand letters etc.

    so we emailed them last week explaining the situation and requested a refund of the difference. No reponse.

    Follow-up email sent - no reponse

    Two messages left on their "answering service" - no response.

    Get the picture?
    These guys are worse than Eircom - at least you can ring Eircom and explain things.

    Typical inefficient service and the usual call-centre mentality.


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    #7
    Waylander
    Closed Accounts Posts: 2,832 ✭✭✭Waylander


    Well I moved to them about a year ago and have never had any problem with them. I just wish eircoms marketing dept would bugger off and leave me alone!


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    #8
    Darwin
    Registered Users Posts: 2,671 ✭✭✭Darwin


    I switched from Eircom to Smart for both phone and Internet (dial up) services. I was subscribed to Eircoms flat rate package for dial up users which went astray when I switched to Smart (and shouldn't have). I was also billed twice for the same line rental period. The average waiting time to get through to their call centre is about 20 minutes. After many frustrating calls, I resorted to writing to their CEO to get things sorted. On the plus side calls to other Smart customers are free. I think if they sorted their call centre problems, the service would be ok.


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    #9
    bob90909
    Registered Users Posts: 33 ✭bob90909


    Waylander wrote:
    Well I moved to them about a year ago and have never had any problem with them. I just wish eircoms marketing dept would bugger off and leave me alone!
    Phew!!! At least theres some hope, I just signed up for their offer and its due to be connected in the next couple of weeks. I was starting to think I may have made a mistake!


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