IolBB Caps Increased!

Blindpew

Mine says I've exceeded mine by 2 gb already. Am I supposed to stay offline now for the rest of the month? A 16 gb cap with a 2 bit line is foolish and should be exceeded by everyone as soon as possible. If people don't exceed their caps the service providers are going to think that their service is adaquate.

julius

Diabolus wrote:

I went from dialup to adsl a long time ago...
I bought it when it wasnt cheap.

Now im on cable.. :O

And another thing... You complaining about caps will not make a major corporation change their policies... and Comreg definitely will not fight the corner of a bigger cap.
They want affordable fast BB for the average home user.

What...........?

Your on cable.....why are you even posting on this thread......did you even read the header..."Will iolBB/EsatBT increase Caps???"....???
You have effectively a 30GB as is.....would you like me to ring up NTL and ask them to downgrade your CAP to 16GB a month..as you feel perfectly happy with such for all us iolBB/EsatBT users????

Please stop posting on this thread as it has ZERO effect on you.

neon_glows

Yeah i agree with julius and also, 8 gigs and even 16 gigs, **** it even 32 gigs and 64 gigs is not right. We need to be given value for our money, 40 ****ing euro, i repeat 40 euro is the price of an 8gig cap broadband. I want at least 100gigs, which is the equivalent of 5euros worth of broadband. So guys i reckon we should like pester costumer service on there live help at least 4 times each of us a day.

The General

has anyone ever been charged for going over cap

julius

Would someone speak up if they have been charged as I'll probable hit 20GB this month myself!!!

Safety in numbers and such...;-)

digitaldeath

I was onto IOL yesterday confirming which package I've signed up for, and was quite surprised to hear that they've increased their cap by 50%!
That makes IOL Broadband 1Mb 8Gb cap -> 12Gb cap and the Plus package (2Mb) 16Gb cap -> 24Gb cap!
Still haven't found this information on their site though...!
Can anyone else confirm this?

lomb

yeah its official on their website 24 GB for the plus, also if u combine line rental and broadband its 49 or 57 euro for basic/ plus respectively.

ondafly

anyone know when the new cap is up and running ? I'm at 10 gig of 16 gig, and I have a warning on the usage calc telling me 5 days left blah blah

vishal

here is a link http://esatbt.com/echannel/res.portal?_nfpb=true&_pageLabel=res_Products_&residentialProducts_actionOverride=/pageflows/residentialContent/products/broadbandPlus

i hope this 24 down and up as this may be worse then before.

-Al-

phoned them this morning to make sure it was for existing customers, it is, its for everyone.

effective this morning its 12/24 gb depending on your package.

have fun lads, although this looks like more ****e pings, as everyone uses the bandwidth even more

Al

neon_glows

Okay i still tink 12 gigs is terrible, we should keep pushing for more, i reckon everyone should go to there live help and ask for the increase to be 16/32 at least!

Willymuncher

Ah thank god, a nice big download tempted me this morning and i was thinking what the hell, i'd go for it...even though i was over my cap, nice to see this confirmed, least now i can download without any worry of being charged

24gig is alright, that'll pretty much cover everything i need to download in a month, i'm happy....30 gig would have been great, but this'll do for now i guess

-Al-

was thinkin that this morning too, where never happy are we

really though, now we have a little extra cap, id rather push for atleast a 256 up.

julius

Well if we stop protesting for more then they'll get lazy and wont offer us better offers?!?!!

Ebonyks

24gigs...think i saw that figure fly by sometime last week already. How can they justify a 50% increase in cap when given 4 X the speed. I suppose its a start in the right direction..but nowhere near the 50gigs (minimum) I was hoping for.

Agent Orange

I would be very careful about going above 16gigs this month. They have not updated their official BB website:

http://www.iol.ie/broadbandplus/bbp_faq.htm

My online download calculator says that I will go over my cap in 11 days despite having downloaded 8 gigs so far this month.

julius

Even with the increase to a 12/24GB CAP...I have no doubt that there will be a huge amount of users going beyond that CAP this month.

It may stabilise next month....but people were always going to get excited using a new Faster connection.

skywalker_208

Does anyone REALLY need a 50GB cap? What would you do with it? You would have to be buying new hard drives every couple of months!

RE*AC*TOR

skywalker_208 wrote:

Does anyone REALLY need a 50GB cap? What would you do with it? You would have to be buying new hard drives every couple of months!

blank dvds / cds / blueray discs

Ernie Ball

I told you:

https://esatbt.com/echannel/res.portal?_nfpb=true&_pageLabel=res_Products_&residentialProducts_actionOverride=/pageflows/residentialContent/products/broadbandPlus

Did anyone remember that they heard it from me first?

elexes

skywalker_208 wrote:

Does anyone REALLY need a 50GB cap? What would you do with it? You would have to be buying new hard drives every couple of months!

i have a terrabyte of space its used up im buying more disks

Kristok

hehe i could use 50gb up in a month no problem. Nice to see a semi reasonable download limit at last i was starting to think it would never happen.

Eye

ok so is this 24Gb limit taking effect immediatly or is it from next month on or what?

i've got 7Gbs of my 16 used up and getting the warning saying i'll go over the limit in 17 days

if it was on 24gb i should be able to have 9.4gb's downloaded today before getting the warning.

-Al-

quoting the guy on the phone this morning "effective as of this morning"

Eye

fair enough i'll take your word for it and start downloading again
will probably just take a little time for the stats counter to be updated

-Al-

ya was checkin mine aswell, i have 9 gigs downloaded, says ill go over in 9 days, but im sure it will update itself. Im not to worried anyway, if I get billed ill give em hell for lieing

OfflerCrocGod

Blah 24Gb is nothing I was hoping for 30 something - oh well.

Willymuncher

Well the meter thing calculates usage at around 6 am every morning, noticed that since i am usually up at that time....so we shall see tomorrow if it shows new stats

Sidane

What does that page say Ernie? I'm getting a "Document Contains No Data" message.

Orion

hehehe www.esatbt.com is down for maintenance. Maybe they went over their cap

-Al-

Macros42 wrote:

hehehe www.esatbt.com is down for maintenance. Maybe they went over their cap

workin ok for me

shltter

can i just ask what the hell are you guys downloading that you would need 50 gigs

is it bittorrent

Giblet

Threads Merged.

-Al-

it doesnt have to be illegal stuff, I downloaded a mod for battlefield vietnam, was about 1 gig, game demos, everything adds up, but you dont usually see 50 gig caps, you just see unlimited thats why it looks very big.

But ofcourse theres always going to be other uses too.

JackieChan

when did the move to BTIRELAND.IE happen?
Won't improve there customer service anyway!

Ernie Ball

Sidane wrote:

What does that page say Ernie? I'm getting a "Document Contains No Data" message.

It's the EsatBT page that officially says that the cap for BB Plus is now 24GB.

My post was merged from another thread where I brought up the new caps last week and was met with some understandable skepticism.

Jesus1222

The cap is now combined. Yes. Thats right. Combined. So 16GB down and 8GB up is fine. 20GB down and 6GB up is not.

lad12

I used their live help to get some more info and seemingly the caps where always combined...i thought it was 16 up and 16 down on the iol plus package?

jayneemac

The General wrote:

has anyone ever been charged for going over cap

yep. not sure exactly how much coz it was after my 4month free period?
if they charged me 90Euro for the modem then it was prob only somethin like 6Euro...
i was very pissed at the time coz i didn't realise i had to pay to install the modem myself (which makes no bloody sense!)

i know it's in the T&C, but i didn't cop it at the time.

is it possible to upgrade to Plus after six months of use? i'd like to be able to keep the crappy modem at the very least...

sillo

I rang EsatBT's customer care line to get clarification. At first the guy said it was 24 up and 24 down - he was "pretty sure". I said "pretty sure" wasn't really good enough given the financial penalties at stake so he went off to confirm. When he returned he said it was actually 24 combined up and down.

"Has anyone thought of telling thecustomer about this?"
"Yes, letters have been printed off and are going out in the post today"

I wait with bemused expression to see if this letter ever arrives.

jayneemac

Jesus1222 wrote:

The cap is now combined. Yes. Thats right. Combined. So 16GB down and 8GB up is fine. 20GB down and 6GB up is not.

where are you getting your info from???

a number of posters were speaking to esatbt help monkeys & we were all told that it was 16up & 16down = NOT combined!

julius

Just goes to show how clueless the so called "support" at BT is!!!

jor el

lad12 wrote:

I used their live help to get some more info and seemingly the caps where always combined

No it wasn't. From the old IOL FAQ:
The 16GB limit refers to both upload and download. You will be entitled to use 16GB in either direction without penalty. i.e. you can upload 15GB and download 15GB in the same month without penalty. However if you upload 4GB and download 17GB then your account will be suspended

The new FAQ on btireland.ie states:
You are entitled to free transfer of up to 12GB (24GB for Broadband Plus) of data in any given month .
If you go over this generous limit then we reserve the right to charge you for any additional data (at 3 cents including VAT per MB).
But fails to explicitly state if that is actually combined, though it seems to be, or if it's an either direction limit, i.e. 24G up and 24G down.

i thought it was 16 up and 16 down on the iol plus package?

It was, and if it's now 24G combined that's actually a reduction and I for one will be cancelling at the end of my trial. I'll wait till these letters they're talking about appear and see what the actual limit will be first though.

jor el

Just been looking at the support pages from help.iol.ie and this is what it says when I searched the broadband section for "transfer limit"
You are entitled to a free transfer limit of up to 12 Gigabytes

of data in any given month.

If you go over this generous limit then we reserve the right to charge you for any additional data (at 3cent inc VAT per MB).

You will be entitled to use 12GB in either direction without penalty. i.e. you can upload 12GB and download 12GB in the same month without penalty. However if you upload 4GB and download 13GB then your account will be suspended.

This data allowance is calculated at the end of every 24 hrs and if you are consistently above this amount we reserve the right to suspend or permanently disconnect your account during the first month you go over it.

So there's an explicit declaration that it is not a combined 12G limit on normal broadband anyway, it's 12G in each direction. It doesn't have a similar statement for the BB plus package but I would imagine that it is 24G in each direction for that too.

This is the link, if it works for others, not sure it will.

julius

Well I take that this discussion is over now!!!

The CAP is not combined but is the amount of data which can be uploaded or downloaded in either direction.

END OF STORY!!!!!

vishal

thanks for that jor el. looks like the new cap is not combined and it was just those live assistants scaring us.

julius

vishal wrote:

thanks for that jor el. looks like the new cap is not combined and it was just those live assistants scaring us.

Well thats what you get when these companies employ bullsh!tters and not technically minded people!!!

jor el

For BB+ it is 24G each way, the link is on the bottom of that last page I linked.
You are entitled to a free transfer limit of up to 24 Gigabytes of data in any given month.
If you go over this generous limit then we reserve the right to charge you for any additional data (at 3cent inc VAT per MB).
You will be entitled to use 24GB in either direction without penalty. i.e. you can upload 24 GB and download 24GB in the same month without penalty. However if you upload 4GB and download 25GB then your account will be suspended.
It would just seem that nobody in Esat or BT Ireland has a clue where to find this answer, or is aware of it's existance. No surprises there then.

Scruff

if thats the case can someone explain why if you dont get charged for downloading 24gb and uploading 24gb (total of 48gb traffic on the backhaul) for 1 month but if you do if you downloand 25gb and upload 1gb (total traffic over backhaul 26gb) you get billed\cut off????

dowload congesting the network? money grabbing?

vishal

jor el wrote:

For BB+ it is 24G each way, the link is on the bottom of that last page I linked.
You are entitled to a free transfer limit of up to 24 Gigabytes of data in any given month.
If you go over this generous limit then we reserve the right to charge you for any additional data (at 3cent inc VAT per MB).
You will be entitled to use 24GB in either direction without penalty. i.e. you can upload 24 GB and download 24GB in the same month without penalty. However if you upload 4GB and download 25GB then your account will be suspended.
It would just seem that nobody in Esat or BT Ireland has a clue where to find this answer, or is aware of it's existance. No surprises there then.

they changed there faq after all the bad publicity they got here