UTV not increasing caps

Stark

Got this announcement from the u.support newsgroup.

Patrick, UTV Support wrote:

As of today 04/04/05 utv along with other ISP's are increasing the speeds of
their BB products as follows:

Clicksilver was 512k now 1024K
Clicksilver Plus was 1024k now 2048K

Caps remain the same at 8Gb and 16Gb respectively

There is no need for any customers to do anything
Nor is there a need to sign new contracts
Pricing is as before €29.99 and €39.99 respectively

regards
Patrick

They're still advertising "Twice the download capacity of Eircom" on their website though.

Ffs :mad:

damien

Advertising Standards

Repli

which providers actually increased the cap?

Stark

Sent in a complaint.

I know it's hot news, that they haven't had time to update their website yet. But then again, **** them

I can imagine them silently removing any talk of a cap from their website. I hope other providers clearly promote that "we have no caps/generous caps, unlike SOME".

PiE

Take screenshots of the page with a date somewhere :]

Stark

Repli wrote:

which providers actually increased the cap?

Eircom quadrupled their cap meaning that UTV now has half the download capacity of Eircom, not twice.

As far as I know, IOL aren't increasing their caps either. But IOL have never been as tight about enforcing their caps as UTV (I've run over the cap with UTV more than once, and have been completely cut off).

Every other provider on the market either has a generous cap (over 30GB) or no caps.

Repli

So you're saying the 2 eircom home products are now 16gb and 32gb?
(Originally they were 4gb and 8gb)

Dinner

Eircon website says home starter is 8GB. So I guess they're the same as UTV now.

newgrange

Do we have any proof this 'patrick' is actually a UTV employee?
He has never posted on the group before.

Repli

Eircon website says home starter is 8GB. So I guess they're the same as UTV now.

Yes, not 'quadruple' UTVs.. dunno what that guy is on

Stark

His e-mail address is patrick@u.tv

As far as I know, only UTV staff members have @u.tv addresses, everyone else has @utvinternet.ie addresses.

PiE

NG emails can be spoofed, but I doubt anyone would go to the bother.

Repli

I mean 'not quadruple their old caps'

Stark

Repli wrote:

Yes, not 'quadruple' UTVs.. dunno what that guy is on

Something nice, you needn't worry.

I never said "quadruple UTV's", I said quadruple of Eircom's previous cap.

Eircom were guilty of fudging the facts a bit as well, they said the new download allowance was 16GB. I forgot to read between the lines and realise they were referring to their plus service.

newgrange

I can set OE up to give me any address I want.
I just wonder that given the climate on that group, such a badly written message was presented.
Perhaps I'm wrong.
newgrange@u.tv

Stark

UTV support have never been that great with wording their messages.

Maybe I'm wrong too, but my intuition tells me it's authentic. I was quite surprised when UTV increased the speeds without tying people into a new contract. I'm not surprised that they were too mean to increase their caps.

newgrange

Just rang support to find out.
He is, apparently genuine. I gave the poor support guy an earful as to what a stupid stupid decision this was, and what the reaction was on boards, and what they meant by 'double the Eircom cap' etc.. I am waiting for 'patrick' to ring me back.

God be with the days when they were DNA - the hippies would never have let this happen.

Dinner

If 'Patrick' ever rings you back, give 'em hell. He deserves it. (Well UTV deserve it, he just got in the way)

h0stn0tf0und

Well if its genuine then its bye bye to utv for me. My contract ends in a few weeks so they have till then but going on their efforts of late I wont be getting my hopes up.

We done UTV! I'll not be staying in the gutter with you.

damien

Arabel wrote:

If 'Patrick' ever rings you back, give 'em hell. He deserves it.

Nah, ask for his boss. Patrick isn't payed enough to take sh*t from a tonne of boards.ie folks

Who's the boss of U.TV again ? Email him.

Stark

martin@u.tv wasn't it?

Sully

Firstly; the price indicated on the first post is incorrect. It should read:

Patrick on UTV Newsgroup wrote:

As of today 04/04/05 utv along with other ISP's are increasing the speeds of
their BB products as follows:

Clicksilver was 512k now 1024K
Clicksilver Plus was 1024k now 2048K

Caps remain the same at 8Gb and 16Gb respectively

There is no need for any customers to do anything
Nor is there a need to sign new contracts
Pricing is as before ?29.99 and ?45 respectively

regards
Patrick

Also, Patrick is genuine and is part of the management. He deals with all the complaints, and is current in charge of staff (training I believe) and also is in charge of a number of other items.

UTV have had time to change the statement on there website, Carl was notified ages ago.

- Sully

Sully

Still no change of the "DOUBLE that of Eircom Home Starter Package" on the UTV site. UTV where told a few days ago, and today im sure, about this. No change. They deserve the complaints.

Stark

I sent in a complaint to http://www.asai.ie/ as damien.m mentioned. They've a handy and short online form so it's really convenient. Unfortunately I misquoted Eircom's product so it would be cool if someone else sent in a complaint with accurate details so I don't just look like a random loon.

Shred

Stark wrote:

I sent in a complaint to http://www.asai.ie/ as damien.m mentioned. They've a handy and short online form so it's really convenient. Unfortunately I misquoted Eircom's product so it would be cool if someone else sent in a complaint with accurate details so I don't just look like a random loon.

I've just sent a complaint into the ASAI also

Sully

Shred wrote:

I've just sent a complaint into the ASAI also

Same.

Dinner

Maybe I'm being too nice to UTV but it seems a bit to hasty to start complaining to advertising standards a day or 2 after the lines get upgraded. Surely this will do nothing but piss them off and make them not even listen to all the pleas.

flop71

to be fair, they've been acting like a real "fly by night" with regard to this DSL upgrade. I'm sick to the teeth with UTV and am planning to move to another provider at the end of april.

Flop

Boston

Since when has utv plus been 1mb? I was under the impression that instead of increasing speed all those months back they just lowered the contention. A 2mb conection at 48:1 sounds allot less value then a 2mb at 25:1. I'm pretty sure this would also be a change in service and a nice opt out from this reacent contract.

Sully

Arabel wrote:

Maybe I'm being too nice to UTV but it seems a bit to hasty to start complaining to advertising standards a day or 2 after the lines get upgraded. Surely this will do nothing but piss them off and make them not even listen to all the pleas.

They where informed by users on the newsgroup before the upgrades. Carl was told that Eircom increased the cap and theres false advertisment on the UTV website. She acknowledged but it was never changed. Still isnt.

Its false advertisement. Simple. They didnt offer anything new to customers, just followed suite (had no choice really) with the speed upgrades. And they wouldnt even tell us what the plan was with UTV at all untill a few days AFTER the upgrade. All other ISPS told BEFORE the upgrade.

Not fair, they deserve it.

Dinner

Ah right, I didnt know that it was said on the news group. Complain away so.