Complaint letter to Eircom -

sticker

I was asked to call Eircom BB again to check the line compatability for BB yesterday - I did so, and was told it'll be another week... FINGERS CROSSED!

sticker

Rang Eircom AGAIN today - They had NO RECORD of my line up for test - ?!!
That would be the third time enquiring about Broadband capability on the line...

I will be contacted by an engineer as soon as the work is done...

Drapper

Thats bad form !! if you have a real problem try and contact PAt Kearney ! head of Eircom with an official complaint !

sticker

Drapper wrote:

Thats bad form !! if you have a real problem try and contact PAt Kearney ! head of Eircom with an official complaint !

Did a google on him and found nothing - Do you have an email contact or is it something obvious like patkearney@eircom.net - ?!!

sticker

Anyone know why it takes so long for Eircom to 'strengthen a line' ?! In their words, I'm siting right at an exchange, and clonee / castaheany / Latchford green (my estate) should present NO problems for BB.

To recap:
Jan 05 - Moved in to new house, called Eircom - was told line up in early Feb.
Feb 05 - Told line would be ready mid Feb.
Mar 05 - Told line ready early April.
May 05 - Told line ready end June / July.
June 05 - Line in.
June 05 - Told by Sales - Broadband test FAILED - Should look at wireless.
June 05 - Rang Broadband services, told line just 'NOT TESTED'
June 05 - Wait three weeks and call 4 times to be told 'work is underway'
July 05 - Connecting at a solid 42+ kbps (56k) - Not a split line.
July 05 - Told by Broadband services 'no record of any services carried out on my line' - Line 'Not tested' but should be no problem in my area... Instructed operator that I work from home and DESPERATELY need BB - Operator tells me he would flag my account as URGENT.

July 15th - Waiting to hear back from Eircom Broadband services...

Drapper

sticker wrote:

Did a google on him and found nothing - Do you have an email contact or is it something obvious like patkearney@eircom.net - ?!!

try it m8 :-)

might work !

Drapper

sticker wrote:

Anyone know why it takes so long for Eircom to 'strengthen a line' ?! In their words, I'm siting right at an exchange, and clonee / castaheany / Latchford green (my estate) should present NO problems for BB.

To recap:
Jan 05 - Moved in to new house, called Eircom - was told line up in early Feb.
Feb 05 - Told line would be ready mid Feb.
Mar 05 - Told line ready early April.
May 05 - Told line ready end June / July.
June 05 - Line in.
June 05 - Told by Sales - Broadband test FAILED - Should look at wireless.
June 05 - Rang Broadband services, told line just 'NOT TESTED'
June 05 - Wait three weeks and call 4 times to be told 'work is underway'
July 05 - Connecting at a solid 42+ kbps (56k) - Not a split line.
July 05 - Told by Broadband services 'no record of any services carried out on my line' - Line 'Not tested' but should be no problem in my area... Instructed operator that I work from home and DESPERATELY need BB - Operator tells me he would flag my account as URGENT.

July 15th - Waiting to hear back from Eircom Broadband services...

Think you need to call everyday to piss them off !! BB support to call you bad? you must be mad !!!

sticker

Drapper wrote:

Think you need to call everyday to piss them off !! BB support to call you bad? you must be mad !!!

It's just got to seriously frustrating levels for me... I realise they're probably pretty busy, but is it asking too much to have a log of my calls and not repeat myself on multiple occasions - I realise it's fairly easy to ISP bash away... I just want me Broadband!

Sponge Bob

email phil.nolan@eircom.ie and put in that caledar of woe you posted earlier.

sticker

Drapper wrote:

try it m8 :-)

might work !

Bounced back - no joy!

Drapper

sticker wrote:

Bounced back - no joy!

try pat.kearney@eircom.ie

sticker

Drapper wrote:

try pat.kearney@eircom.ie

Mail sent - thanks mate!

Drapper

and a small tip if its dont work try John.KEarney@eircom.net

no relation of Pats but he is above the roll out of BB ;-)

sticker

Drapper wrote:

and a small tip if its dont work try John.KEarney@eircom.net

no relation of Pats but he is above the roll out of BB ;-)

Thanks again Drapper - Mail sent also...
Hopefully good news this week! fingers crossed!

sticker

Drapper wrote:

and a small tip if its dont work try John.KEarney@eircom.net

no relation of Pats but he is above the roll out of BB ;-)

John.KEarney@eircom.net just bounced back but first mail sent sucessfully!

sticker

I'm not sure whether to get prematurely 'excited' but I checked my phone number on the online Eircom Broadband checker and got a PASS!

I'll tell ya one thing, if I'm told it fails again, I'll be chuckin rocks at Eircom HQ as long as it stands...!

Gonna ring them today and get a concrete answer...

zuma

Whats your distance from the exchange anyway "sticker"???
How long has it been DSL enabled???

sticker

zuma wrote:

Whats your distance from the exchange anyway "sticker"???
How long has it been DSL enabled???

An Eircom engineer who installed the phone line told me I'm 'relatively close' not sure exactly...

Eircom Broadband services told me my line was appearing as a fail for Broadband, but it was probably just a new line that needed a little fine tuning. They said it shouldn't be a problem, and I'd get a call when work was done. I just checked this morning and the Eircom site says I can order away... line is enabled!

Gonna call then all the same to be super-sure.

zuma

Ah...so its a new line yet to be tested!

I thought it was eircom doing their job and trying their best to get as many BB connected as possible.

Still happy news for you...and I presume you will NOT be using eircom as your BB provider?

sticker

SORTED!

Just got off the phone with Eircom - Line is Broadband enabled!!

Thanks everyone for all your help...

sticker

zuma wrote:

Ah...so its a new line yet to be tested!

I thought it was eircom doing their job and trying their best to get as many BB connected as possible.

Still happy news for you...and I presume you will NOT be using eircom as your BB provider?

NOPE - Just put in an order for EsatBT Option 2. Hope I won't be waiting long...!

Sponge Bob

well done sticker, it only took slightly over 6 months to get a Broadband Line installed in a new house in Dublin in 2005 but if you hadn't stuck with it it coulda been 2 years like some .

Drapper

sticker wrote:

SORTED!

Just got off the phone with Eircom - Line is Broadband enabled!!

Thanks everyone for all your help...

Good stuff !! happy BB day to you !!

btw tell BT about the urgency of the package, are you going for a home or business package? (makesure you get your free wirelss router) BB on the loo and bath !! they way to go

zuma

The wireless router is offered by Eircom only I think.

I think "sticker" is getting BT 2Mbit Home.

sticker

Drapper wrote:

Good stuff !! happy BB day to you !!

btw tell BT about the urgency of the package, are you going for a home or business package? (makesure you get your free wirelss router) BB on the loo and bath !! they way to go

Just called BT- I'm going for Broadband plus 2meg 'option 2'. Because I've had Clicksilver Broadband in my apartment over a year ago (contract long up) I'm NOT privy to the bells and whistles new customer offer - ie Won't be receiving the €15 for BB for first 4 months!! - Bugger!

I've heard, (not sure if it's true) that some punters are paying for 2 meg connections, but only getting 1 meg transfers... so I've asked them to test my line to see if it'll hold a stead 2 meg connection, they're ringing me back this afternoon.

Anyway - going for talk time 2 (free national / international calls.)
Line Rental
Option 2 - 2 meg BB
Total: (no special offers for me!) €64 a month.

To verify: If I go with line rental with BT, I pay Eircom NOTHING / ZIP / NADA - Correct ?!?!

sticker

Drapper wrote:

Good stuff !! happy BB day to you !!

btw tell BT about the urgency of the package, are you going for a home or business package? (makesure you get your free wirelss router) BB on the loo and bath !! they way to go

Will ask them to speed it up then! Cheers again Drapper... I'll ask about router! Details above ^

Drapper

yup new billing procedures, you'll only get a BT bill !!

sticker

Drapper wrote:

yup new billing procedures, you'll only get a BT bill !!

Rockin Good News...!

sticker

Just got a 'very random' call from Eircom Customer Service - asking if I was happy with the service provided...


...Told em No.

Drapper

sticker wrote:

Just got a 'very random' call from Eircom Customer Service - asking if I was happy with the service provided...


...Told em No.

lol


what service was your answer I bet?