Any issues with IBB Breeze Access please post here. Help is always at hand

Steffano2002

Well Wise Man, can you have a look at what is wrong with my connection then?

I'm on 2Mbit - 8:1 contention ratio connection.

For the past month (1 month tomorrow exactly) my ping has been atrocious. It's up and down and up and down then ok for a few hour then up and down again... It's really frustrating... I keep ringing Customer Support but I never hear anything from them... All they say is "I'll get on to the NetOps guys and give you a ring back tomorrow morning" but they never do ring back...
I just don't know what to do. This thing is costing me a fortune every month and it's doing nothing for me at the moment. I don't even care about download/upload speeds. All I want is good ping...

Ticket Number under which this problem has been escalated: #36115

I've already PMed you my personal details for that very same issue. Let me know if you need them again...

digitaldr

Hi wise man, my DSL has been down since the upgrade and I doesn't look like Eircom are too bothered about sorting it out despite multiple phone calls so I'm thinking of moving to IBB. My neighbour already has it - I live in a semi-detached house. Would you need to do a full install or can you use his aerial? I have a Belkin wireless router - I presume it would be fairly straightforward to set this up? Any idea what the current wait for installation is?

Thanks

The Wise man

digitaldr wrote:

Hi wise man, my DSL has been down since the upgrade and I doesn't look like Eircom are too bothered about sorting it out despite multiple phone calls so I'm thinking of moving to IBB. My neighbour already has it - I live in a semi-detached house. Would you need to do a full install or can you use his aerial? I have a Belkin wireless router - I presume it would be fairly straightforward to set this up? Any idea what the current wait for installation is?

Thanks

no you would need your own antenna as each on has its own unique IP address. as for the waiting time its normally 2 to 3 weeks from when we receive your paperwork

digitaldr

Thanks for that

The Wise man

Steffano2002 wrote:

Well Wise Man, can you have a look at what is wrong with my connection then?

I'm on 2Mbit - 8:1 contention ratio connection.

For the past month (1 month tomorrow exactly) my ping has been atrocious. It's up and down and up and down then ok for a few hour then up and down again... It's really frustrating... I keep ringing Customer Support but I never hear anything from them... All they say is "I'll get on to the NetOps guys and give you a ring back tomorrow morning" but they never do ring back...
I just don't know what to do. This thing is costing me a fortune every month and it's doing nothing for me at the moment. I don't even care about download/upload speeds. All I want is good ping...

Ticket Number under which this problem has been escalated: #36115

I've already PMed you my personal details for that very same issue. Let me know if you need them again...

Stephanno Ive done a bit of work on your link today can you let me know if you see any improvement tonight..

Many regards

pete

Any idea when the Ballycoolin 2MB upgrade is happening?

Drapper

SOme people are upgraded already ! on the Ballycolin mast

Steffano2002

The Wise man wrote:

Stephanno Ive done a bit of work on your link today can you let me know if you see any improvement tonight..

Many regards

Thanks Wise Man! Enormously appreciated once again!

I'll check my connection speeds (down/up) and latency as soon as I get home this evening and post the results on this thread for you!

Thanks again!

Velcrow

Glasnevin IBB

Unfortunately the problems returned the evening of 19th April - midnight to
be precise.
I am attaching some of the erratic high pings to show what is happening: (
Normal pings for the connection are between 10ms to 40ms. This problem is very erratic as the connection was fine again this morning. Hope the time stamp helps with identifying the problem.

My ticket NUM is #40919 but no response as of this post...

your help is much appreciated

As of 00.05 20th April

C:\>ping www.heanet.ie

Pinging heanet.webhost.heanet.ie [193.1.219.79] with 32 bytes of data:

Reply from 193.1.219.79: bytes=32 time=393ms TTL=54
Request timed out.
Reply from 193.1.219.79: bytes=32 time=301ms TTL=54
Reply from 193.1.219.79: bytes=32 time=213ms TTL=54

Ping statistics for 193.1.219.79:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 213ms, Maximum = 393ms, Average = 302ms

C:\>ping www.ireland.com

Pinging www.ireland.com [195.7.33.37] with 32 bytes of data:

Reply from 195.7.33.37: bytes=32 time=522ms TTL=246
Reply from 195.7.33.37: bytes=32 time=321ms TTL=246
Reply from 195.7.33.37: bytes=32 time=225ms TTL=246
Reply from 195.7.33.37: bytes=32 time=233ms TTL=246

Ping statistics for 195.7.33.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 225ms, Maximum = 522ms, Average = 325ms

C:\>ping www.google.ie

Pinging www.l.google.com [66.102.7.99] with 32 bytes of data:

Reply from 66.102.7.99: bytes=32 time=178ms TTL=238
Reply from 66.102.7.99: bytes=32 time=519ms TTL=238
Request timed out.
Reply from 66.102.7.99: bytes=32 time=171ms TTL=238

Ping statistics for 66.102.7.99:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 171ms, Maximum = 519ms, Average = 289ms

pete

Drapper wrote:

SOme people are upgraded already ! on the Ballycolin mast

I'm not though - and that's what matters!

Drapper

pete wrote:

I'm not though - and that's what matters!

well pete give em a call !! they will switch you and request old titan he has upgraded me......

Have someone coming out today to have a look at it. cheers anyway.

victor8600

Hi,

I was wondering what is the nature of very high latency my Ripwave connection has (Cork/connection to R&H Hall). I've read on the forum here that people experience ping times of >= 100ms using Ripwave. Usually, though, I get average of 350 ms or more, or very big packet loss, like right now:
C:\Documents and Settings\victor8600>ping -n 10 www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.240.111] with 32 bytes of data:

Reply from 212.58.240.111: bytes=32 time=185ms TTL=242
Request timed out.
Request timed out.
Reply from 212.58.240.111: bytes=32 time=355ms TTL=242
Request timed out.
Request timed out.
Reply from 212.58.240.111: bytes=32 time=362ms TTL=242
Request timed out.
Request timed out.
Reply from 212.58.240.111: bytes=32 time=262ms TTL=242

Ping statistics for 212.58.240.111:
Packets: Sent = 10, Received = 4, Lost = 6 (60% loss),
Approximate round trip times in milli-seconds:
Minimum = 185ms, Maximum = 362ms, Average = 291ms

C:\Documents and Settings\victor8600>

---

Why is that happening? The connection indicator on the Ripwave modem is constantly yellow (moderately good signal), signal quality is quite constant.

pete

Drapper wrote:

well pete give em a call !! they will switch you and request old titan he has upgraded me......

well i was kinda expecting everyone would be done in turn as a matter of course & was patiently biding my time.... didn't think there was any need to be pushy, like.

maybe i'll ring them tomorrow. maybe.

Steffano2002

Hi Wise Man,

My connection this evening:

Downstream 1892 Kbps (236.5 KB/sec) 2043 Kbps (inc. overheads)
Upstream 569 Kbps (71.1 KB/sec) 614 Kbps (inc. overheads)

Pinging www.boards.ie [82.195.144.58] with 32 bytes of data:

Reply from 82.195.144.58: bytes=32 time=18ms TTL=59
Reply from 82.195.144.58: bytes=32 time=15ms TTL=59
Reply from 82.195.144.58: bytes=32 time=31ms TTL=59
Reply from 82.195.144.58: bytes=32 time=17ms TTL=59
Reply from 82.195.144.58: bytes=32 time=15ms TTL=59
Reply from 82.195.144.58: bytes=32 time=18ms TTL=59
Reply from 82.195.144.58: bytes=32 time=38ms TTL=59
Reply from 82.195.144.58: bytes=32 time=28ms TTL=59
Reply from 82.195.144.58: bytes=32 time=17ms TTL=59
Reply from 82.195.144.58: bytes=32 time=15ms TTL=59
Reply from 82.195.144.58: bytes=32 time=9ms TTL=59
Reply from 82.195.144.58: bytes=32 time=37ms TTL=59
Reply from 82.195.144.58: bytes=32 time=14ms TTL=59
Request timed out.
Reply from 82.195.144.58: bytes=32 time=23ms TTL=59
Reply from 82.195.144.58: bytes=32 time=15ms TTL=59
Reply from 82.195.144.58: bytes=32 time=9ms TTL=59
Reply from 82.195.144.58: bytes=32 time=6ms TTL=59
Reply from 82.195.144.58: bytes=32 time=18ms TTL=59
Reply from 82.195.144.58: bytes=32 time=9ms TTL=59
Reply from 82.195.144.58: bytes=32 time=15ms TTL=59
Reply from 82.195.144.58: bytes=32 time=11ms TTL=59
Reply from 82.195.144.58: bytes=32 time=18ms TTL=59

Ping statistics for 82.195.144.58:
Packets: Sent = 23, Received = 22, Lost = 1 (4% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 38ms, Average = 18ms

Download speed and ping are both good
Upload for some reason has been quite low for the past week or so... It's usually higher than the download speed (?).

But as I said, as long as my ping is good I'm a happy camper!

Hopefully it will stay that way! If not, I'll post on this forum and give you guys a ring

enigma_b17

well to be honest ive had enough of it now, been doin the speed tests over the last few days and i get a dload speed of just above that of isdn....time to ring up smart and find out where theyr available

Velcrow

Where are u based enigma ...glasnevin by any chance! Have problem here also

enigma_b17

afraid im from the 3rock mast as far as im aware....it picked up a bit 2nite again, but its so random it boggles the mind

gsand

same here enigma

my connection has been absolute trash off 3 rock last few days-bad pings, crap download/upload speeds(i havnt been downloading anything much so cudnt be qos), and add that to me still being stuck on 512k when ive been entitled an upgrade for 6 months leads to...

im trying to sort out smart this week as no one on boards or at cutomer service/technical support from IBB actually seems to be bothered at all.

gline

on RTE mast, major speed problems last 2-3 weeks, its like im on a 512k connection or worse sometimes (as low as 100k connection sometimes). i was just wondering on the IBB it advertises the buisness 2meg breeze for €40 ex vat . Will this be upgraded to 3meg soon like all the other connections being upgraded??? or has the site been updated so this is the new speed??

I have ordered it anyway, but in my past experience it takes months and Loads of calls to get things done with IBB. Woman on the fone said i wont be notified when/if they update my connection to the buisness breeze 2meg

Drapper

Ballycoolin high latency !

pings all over the shop ! from Ballcooling to the Tallaght switch !

CAn IBB look into it please?

Couch Potato

Drapper wrote:

Ballycoolin high latency !

pings all over the shop ! from Ballcooling to the Tallaght switch !

CAn IBB look into it please?

Drapper - there are 2 guys working on the Ballycoolin mast at the mo - I can see them from my desk as the building where I work is only next door ... not sure if it is related ... there about 30ft up - wouldn't like that job ...

Drapper

Couch Potato wrote:

Drapper - there are 2 guys working on the Ballycoolin mast at the mo - I can see them from my desk as the building where I work is only next door ... not sure if it is related ... there about 30ft up - wouldn't like that job ...

:-) thanks for the on the spot report ! :-) are they there since Sunday?

lol

Couch Potato

Drapper wrote:

:-) thanks for the on the spot report ! :-) are they there since Sunday?

lol

As of 14:22:34 they had climbed down from the mast ...

Van packed up 14:22:35

Van exited the estate at 14:22:35 .... :):)

Drapper

Couch Potato wrote:

As of 14:22:34 they had climbed down from the mast ...

Van packed up 14:22:35

Van exited the estate at 14:22:35 .... :):)

got the reg plates mr bond ? (in eastern European accent)

gline

Couch Potato wrote:

As of 14:22:34 they had climbed down from the mast ...

Van packed up 14:22:35

Van exited the estate at 14:22:35 .... :):)

they seemed in a hurry

Couch Potato

Drapper wrote:

got the reg plates mr bond ? (in eastern European accent)

White Van - 05 D ... rest was a blur ...

Believe it or not I just had an IBB install this afternoon that is why I was watching this thread ... noticed when they were testing was a bit up and down speedwise - seems to jump quite a bit ... particularly the upload speed ...

I thought I was going on to the Atrium but I am connected to Ballycoolin - the guy could actually see the mast from my roof ... amazing as I am 4km LOS at least away ...

Drapper

Couch Potato wrote:

White Van - 05 D ... rest was a blur ...

Believe it or not I just had an IBB install this afternoon that is why I was watching this thread ... noticed when they were testing was a bit up and down speedwise - seems to jump quite a bit ... particularly the upload speed ...

I thought I was going on to the Atrium but I am connected to Ballycoolin - the guy could actually see the mast from my roof ... amazing as I am 4km LOS at least away ...

4km and you can see the mast !! God bless them eyes!!!

spooky donkey

I rang them and my connection seems to be like a 1 meg line now witch is a lot better than the 25K i was getting. The guy on the phone tried to tell me that a ping of over 150 should be acceptable. Not whem all my mates on eircom are getting 25-30 I told him. Why do they say things like that are they hoping the people who ring up are idiots. Well im back to 1 meg and I dont really care i`ll stay there as long as my pings are good. Im not bothered with all this 2 meg stuff. as long as i get 1 meg and it works I dont care at this stage. Ivev had so much down time since Ive gotten IBB I just want it to work.

gline

thats crazy, those pings are unacceptable, your right, they must think all people are dumb