DSL Synchronization Problems

AdMMM

Some of you may think that the following is familiar because I did indeed post something similiar up before, however I asked a different question in that and feel it is un-necessary to drag up an old topic.

My problem is that Router (Netopia 3347W - the wireless one they provide) can't syncronize with the exchange for longer than 10seconds. Once 10 seconds elapses it loses synchronization and then attempts to resync, which it does, however only for 10seconds before losing it again... and again... and again...

Now I've ruled out line noise and it was suggested to me by a friend that the problem is that our line isn't actually enabled for DSL and thats why we keep getting thrown off... could this be true?

Or could anyone suggest anything else that may be the problem


...and yes the router is configered per se the instructions!

Dero

If your line isn't enabled surely you wouldn't get any synchronisation at all. Not even for 10 seconds. What have Eircom said on the matter?

AdMMM

They have asked I do a hardware reset - which I did many times before they told me but to no avail

They said I should try plugging only the router into the phone line - which I did many tines before they told me but to no avail

JNive

sounds to me like a hardware fault in the router if it lastst for 10 seconds every time

zod

|.Murderer.| wrote:

They have asked I do a hardware reset - which I did many times before they told me but to no avail

They said I should try plugging only the router into the phone line - which I did many tines before they told me but to no avail

Get back on to them and insist on an escalation to a service engineer. They'll send someone out to either fix the line or replace the router.

Infini

Like he said, Your router may be on the fritz and may need to be replaced.

CrowdedHouse

if you have a friend nearby with a working eircom modem you might try it at your house to see if it's any different,if their modem synchs yours is probably faulty,if not it is a line prob.

AdMMM

Everythings sorted now, the engineer rang me this morning at 5:30am and asked would anyone be in the house this afternoon. Once he got here he spent a good 2 hrs taking apart eircom boxes before eventually realising that there was nothing he could do here to make it work and get his €60. He spent the next few hours in the exchange before ringing us to tell us everything was okay. Apparantly there was a faulty something or another at the exchange... I wasn't to bothered about catching the name of it because I was browsing at over 100k a second!