Line fails / No LoS - can I still get BB?

whiskeyman

Hi,

Sorry if this has been asked a zillion times.

My phone line fails all the online tests for BB availability.
I'm on the Sandyford exchange in Dublin.
(I also fail the Irish Broadband Line of Sight tests for their service).
Is there any way of enabling my line - do Eircom do an individual callout service, or does the whole exchange have to be revamped?
I know about the trigger programs, but feel that'll take ages.
Any other suggestions how to get BB enabled?
I'm going to need broadband for working from home soon, so any help would be much appreciated.

Thanks

Blaster99

You might want to call up Eircom ADSL sales and see what they can do for you. Allegedly they have a special team to deal with line fails, even though I'm sure they will claim ignorance of this when you call them. They can minimally escalate the line failure to an engineer. If you're in the Gallops, I know somebody who got ADSL from Eircom over a year ago despite the line being marked as a fail.

Blaster99

Oh and NTL covers parts of Sandyford so you probably want to call them as well. They have the best value BB.

PixelTrawler

whiskeyman wrote:

Hi,

Sorry if this has been asked a zillion times.

My phone line fails all the online tests for BB availability.
I'm on the Sandyford exchange in Dublin.
(I also fail the Irish Broadband Line of Sight tests for their service).
Is there any way of enabling my line - do Eircom do an individual callout service, or does the whole exchange have to be revamped?
I know about the trigger programs, but feel that'll take ages.
Any other suggestions how to get BB enabled?
I'm going to need broadband for working from home soon, so any help would be much appreciated.

Thanks

you may be able to get an engineer to call out if your close nieghbours have broadband - just yesterday one of the guys i worked with has talked an engineer (eircom) to calling out as his line fails but his neighbours both sides have it... might work... all you need is to key in a number thats near to you and try and then phone them up armed with these extra details... it might help persuade them

Gazza22

have you tried Smart also? i was in your situation till i tried them

whiskeyman

thanks for the advice.
Just tried my two neighbours lines - one passes, the other fails.
Am living in an oldish house (1950s), so wonder if this affects the technology / quality of the lines.

Smart is not in my area according to their site...

LegacyUser

AFAIK, It's quite possible for your line to fail when your next-door neighbour's doesn't, because back in the day (i.e. 1950's!) they split the original line to supply multiple telephones lines. As a result the quality of the line wouldn't be sufficient to support BB. Where in Sandyford are you if you failed a LOS with IBB, and when was this test conducted?

Blaster99

It's best to call up Eircom with the mindset that you should have ADSL, instead of thinking of reasons why it might fail. It's possible they will resolve the problem if there even is a problem.

whiskeyman

just call the 1901 number?
I'll give that a shot. Mind you, they're making a fortune off me on dialup at the moment... I doubt they'll want to change me when they see
Thanks again.

Blaster99

The number I have for ADSL sales is 1800 503 303.

Also read this for inspiration: http://www.boards.ie/vbulletin/showpost.php?p=2666442&postcount=95

And call NTL if you have cable in the house.