Digiweb Down ?

job

Lo ppl,

Is anyone else having problems with Digiweb this evenin' ?

My router won't connect and it's giving authorisation error.

Brother also on Digiweb & he's having the same problem tonight.

Anyone else ??


(56k.....Yuck !)

digitaldr

I was just about to post! Yes my Digiweb's been down for over an hour now (on Whitehall exchange in Dublin). At least this time it doesn't seem to be a dsl problem (line diagnostics were fine) - took 3 weeks to fix the last time! See attached picture - not sure exactley what it means though!

job

That basically means that the line is "training" or syncing properly with your exchange. It's just it can't login or ping the digiweb server.

Same problem as me basically !

Hope it's fixed soon.......need my fixx

slade_x

Oh great so its not just me then!

i was in the middle of Guild Wars. all of a sudden my character couldnt move and then the game locked up..

The PPPoE protocol isnt working. so apparently no one can login/ authenticate their account with digiwebs server. My line is fine though

it did however come back for a minute or too at around ten o clock but its gone again

i was thinking that before is saw this post that maybe they screwed up my account settings. over the past few months they have changed my static ip 3 times without telling me. so i leave it on dynamic now!!! :mad:

jleavy046

job wrote:

That basically means that the line is "training" or syncing properly with your exchange. It's just it can't login or ping the digiweb server.

Same problem as me basically !

Hope it's fixed soon.......need my fixx

Is this still a problem? Have you called them?
I have always found them very helpful and if there ever has been an issue they have always been very quick to get things up again.

Joe Leavy

digitaldr

There's never any support after hours as far as I know. Are you on Digiweg DSL at the moment Joe?

deckie27

Ye gone for me also since about 8pm
Navan exchange

(I had to install an old modem in PC)


Dec

jleavy046

digitaldr wrote:

There's never any support after hours as far as I know. Are you on Digiweg DSL at the moment Joe?

No, no...me on IBB / Tree Rock. I'll try the digiweb back door phone numbers now................. I think John McKenna is on call

deckie27

jleavy046 wrote:

No, no...me on IBB / Tree Rock. I'll try the digiweb back door phone numbers now................. I think John McKenna is on call

Let us know how you get on

Thanks
Dec

jleavy046

deckie27 wrote:

Let us know how you get on

Thanks
Dec

No luck, one number is ringing out and the other goes directly to VM. Sorry :-( My detyails may be wrong, but I'm nearly sure it's not).

I've mailed the support teams in case they have Remote Access....

deckie27

There remote access is probally down
Who do u think provides it

Dec

Agh well might as well go to bed

jleavy046

deckie27 wrote:

There remote access is probally down
Who do u think provides it

Dec

Agh well might as well go to bed

D'oh! - Good point.

Question, in general, how do you find Digiweb service and support in general?

Joe Leavy

ShiverinEskimo

They are normally sound enough when you actually call them but in terms of fixing the problem they are utterly useless - i am on their wireless service 512 supposedly - more like 212 - on a good day. They come up to fix it and do their tests and say its fine. My connection feels more like a 56k than broadband - web pages seem to suffer the most. I sent them three email in the last three weeks and got one standard reply after me asking for a supervisor to call me (i made a huge complaint and the problem has been on-going for almost a month now without proper attention or fixing) and nothing. I'm switching to DSL now cos finally our line here qualifies - so hopefully that will be better. Generally though their tech support is all smiles - no actual support. They do my head in. I'm local to their place too - the temptation to burn the place to the ground has almost got the better of me quite a few times while trying to research my thesis!!

deckie27

I disconnected my phone line after the last post
A min later MSN poped up telling me I had a new message
DSL is back
Yipeee

I find the service great. Great speeds all the time. Have it 6 months this is the first time I noticed it going down. Never had any reason after day 2 to ring them.

One Thing. When will they ever get a meter to tell u how close to ur cap u are?

Dec

slade_x

11.24pm now

right the node-link is back up but its horrible slow. right now im barely scraping 2kb/s

im going to try resetting my line now and see..

the modem connection i was jsut on to make my previous post is faster than this

slade_x

deckie27 wrote:

It disconnected my phone line after the last post
A min later MSN poped up telling me I had a new message
DSL is back
Yipeee

I find the service great. Great speeds all the time. Have it 6 months this is the first time I noticed it going down. Never had any reason after day 2 to ring them.

One Thing. When will they ever get a meter to tell u how close to ur cap u are?

Dec

They wont that your perogative try DUMETER

Or the other solution is to go on their unlimited account

like me. 3mbit for the price of 1

UPDATE: oh wait speed is back to normal getting 345kb/s now

Chaz

Eircom are working on the fault. The issue seems to be on the ATM circuits that feed the service.

jleavy046

Chaz wrote:

Eircom are working on the fault. The issue seems to be on the ATM circuits that feed the service.

Thanks for the update Chaz.... any issues with mail2.digiweb.ie POP3 do you know?

Joe Leavy

crawler

It's just DSL - not the other services....I am using the Wireless service, it's perfect...

job

Tried it earlier myself and it did come back for a little while, but as Slade X mentioned, it was only 2kb/s

Tried it now ( 00:34 ) and still not connecting.

Hopefully it will be fixed on Friday.

crawler

job wrote:

Tried it earlier myself and it did come back for a little while, but as Slade X mentioned, it was only 2kb/s

Tried it now ( 00:38 ) and still not connecting.

Hopefully it will be fixed on Friday.

Will be worked on all night if needs be.....looks like it's an eircom fault on the ATM network.

job

Cheers for info, hope to be back on 3MB today so

crawler

job wrote:

Cheers for info, hope to be back on 3MB today so

Indeed - 56k V 3mbps...hmmmm....

I think there were eircom issues with Crown alley also a few days ago...might or might not be related..

job

There was also probs with Citywest area yesterday, aparently loads of lines went down.

Anyway, i think one night on 56k is enough pain after having dsl....god how did we live without it ;-)

crawler

I dont mind upgrades or indeed scheduled service outages - fact of life but this is just not good enough....oh well, it gives me the chance to finish reading Hitch Hikers guide for the rest of the night Will let you know of any updates....In fairness to the guys in the eircom NOC they are doing their best ( I think!)

56k - I feel your pain...

bigpaddy2004

We are a wireless provider here in the midlands, and all of our nodes which are connected to a dsl line went down yesterday. This is expected to be worse today. Read below what our provider emailed to us:

To Whom it May Concern

We are notifying all our customers of an emergency outage that is
scheduled to take place on the B-RAS in Limerick on Friday, May 13th:

Start Time 13.05.05 @ 01:00
End Time 13.05.05 @ 04:00

Details: An Emergency outage on the Limerick B-Ras
affecting all Limerick ASAMs is planned for 13/05/05 @ 00:30 for 4
hours. This is in order to fix a network fault that is

currently causing an interruption in service for all DSL customers
connected to the B-Ras

The following list of ASAM's will experience service interruption

Naas
Caherdavin
Castletroy
Ennis
Listowel
Nenagh
Shannon Airport
Killarney
Dooradoyle
Limerick
Shannon Town
Tralee
Athy
Carlow
Newbridge
Portlaoise
Tullamore
Athlunkard
Crossagalla
Kildare
Thurles
Tipperary


Affected Customers : Wholesale DSL customers currently connected to
the above list of exchanges will experience a loss or interruption in
service between 01:00 and 04:00.

Apologies for any inconvenience caused.

job

Digiweb was back up this mornin' at 7:55am when i checked it.

First outage with them since i signed up and it appears it was €ircom's fault anyway.....no surprise there !!

Good to be back on dsl and off 56k

crawler

job wrote:

Digiweb was back up this mornin' at 7:55am when i checked it.

First outage with them since i signed up and it appears it was €ircom's fault anyway.....no surprise there !!

Good to be back on dsl and off 56k

Correct - ATM upgrade at eircom didnt go well - all well now....phew! thanks for the updates on your side yesterday evening, appreciated

job

No Problem and thx for yours too !

The more info the better i believe, once it's useful of course

Cheers,

Job

deckie27

All evening everynow and then (10-15 mins) my browser is failing to load pages.
When I refresh alls fine.
This never happened before
strange
??? ? ?? ?


Dec

deckie27

Look at the ping attached
fails every few times Alos look at times before last fail.
What could cause this or is the system still a bit hairy.

Ideas ??
Dec