IOL BB + Bad Pings!?!?!

Xcellor

Getting brutal pings from IOL BB+. Perfect most of the day then at around 7 ish I'm getting pings like this. In the Longford area. Anyone else experiencing this??


Pinging mail1.eircom.net [159.134.198.135] with 32 bytes of data:

Reply from 159.134.198.135: bytes=32 time=90ms TTL=56
Reply from 159.134.198.135: bytes=32 time=89ms TTL=56
Reply from 159.134.198.135: bytes=32 time=119ms TTL=56
Reply from 159.134.198.135: bytes=32 time=83ms TTL=56

Ping statistics for 159.134.198.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 83ms, Maximum = 119ms, Average = 95ms

Pinging www.boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=136ms TTL=57
Reply from 82.195.136.36: bytes=32 time=189ms TTL=57
Reply from 82.195.136.36: bytes=32 time=195ms TTL=57
Reply from 82.195.136.36: bytes=32 time=158ms TTL=57

Ping statistics for 82.195.136.36:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 136ms, Maximum = 195ms, Average = 169ms

Pinging www.jolt.co.uk [82.133.85.65] with 32 bytes of data:

Reply from 82.133.85.65: bytes=32 time=107ms TTL=57
Reply from 82.133.85.65: bytes=32 time=122ms TTL=57
Reply from 82.133.85.65: bytes=32 time=138ms TTL=57
Reply from 82.133.85.65: bytes=32 time=137ms TTL=57

Ping statistics for 82.133.85.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 107ms, Maximum = 138ms, Average = 126ms

Tracing route to www.boards.ie [82.195.136.36]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 165 ms 166 ms 157 ms bas503.cwt.esat.net [193.95.136.239]
3 163 ms 164 ms 159 ms vlan500.rt501.cwt.esat.net [193.95.136.124]
4 122 ms 128 ms 144 ms vlan51.rt001.cwt.esat.net [193.95.130.137]
5 134 ms 129 ms 133 ms ge1-0.core002.cwt.esat.net [193.95.129.2]
6 161 ms 160 ms 155 ms pos2-0.br001.inex.esat.net [193.95.131.6]
7 156 ms 153 ms 155 ms panama-inex.hosting365.ie [193.242.111.87]
8 173 ms 169 ms 174 ms 82.195.128.7
9 176 ms 175 ms 177 ms boards.ie [82.195.136.36]

Trace complete.

zoro

Coolock, Dublin 5 -- same problems -- driving me insane :mad:

Collina

Same here.

Seems to happen every month or so.... it'll take a day or two for them to get up off their arses and go and fix the fault.

Xcellor

Can everyone who is experiencing the problem *please* email IOL to report it or they will just ignore it. It's been going on for about a week now

X

zoro

Well what address _actually_ works?

DonkeyStyle \o/

Same problem... 8pm and *boom* 160-200ms ping.
lame

GI JOE

Having the same problem with esat bt bb, pings go fine for awhile but than down hill all the way. than late night seems fine. :mad:

Is1ldur

Same here, pinging 150-200 to servers that I was pinging 35-50 to last night. WTF is going on?? It is soooooo annoying. Anyone got the correct email address??
:mad:

Is1ldur

I've just gone on to htp://btireland.ie/help

:mad:

:mad:

I don't believe it. That site is just ridiculous. When I typed up my entire complaint, it asked for my email address. When I input this it said my addres was already on their db and to correct the error. When I hit the back button, lo and behold, the page timed out and I lost muy complaint. Even worse when I went to request my password for my account, it tells me that my email address is not on their db.. WTF!!!

Xcellor

Pings now....................

I'd like to know why they go so crappy. I mean now they are perfect.


Pinging www.boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=27ms TTL=57
Reply from 82.195.136.36: bytes=32 time=26ms TTL=57
Reply from 82.195.136.36: bytes=32 time=27ms TTL=57
Reply from 82.195.136.36: bytes=32 time=29ms TTL=57

Ping statistics for 82.195.136.36:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 29ms, Average = 27ms

Is1ldur

Same here, back to normal;


Pinging www.boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=23ms TTL=57
Reply from 82.195.136.36: bytes=32 time=23ms TTL=57
Reply from 82.195.136.36: bytes=32 time=22ms TTL=57
Reply from 82.195.136.36: bytes=32 time=22ms TTL=57

Ping statistics for 82.195.136.36:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 23ms, Average = 22ms

Ah well. Still no excuse, I'm gonna get on to them tomorrow.

Energizer

Thank god, i'm not the only one! I am gettin pings of 150+ in cs:s in laois .

I rang bt last weekend and sent them all my tracert info from their dns servers, and they said they'd sort it out! i'm still waiting!

For anyone interested in emailing them send ur tracert info from their dns servers with the email!

BT primary dns: 192.111.39.1
BT Secondary dns: 192.111.39.4

DonkeyStyle \o/

8pm ... and like clockwork here we are again with the shít pings.

zoro

DonkeyStyle \o/ wrote:

8pm ... and like clockwork here we are again with the shít pings.

you have GOT to report it

I rang today to give out and they haven't received a single complaint

residentialsupport@btireland.ie is the address i was given.
Att: Paul <-- the guy i was dealing with

attach pings and trace routes where applicable

Xcellor

Just sent in my complaint. I'd encourage everyone to do a ping test every night and send it in each night until it gets better

ping 192.111.39.1 -n 1000 >> C:\IOLNStest.txt

Attach to email and send.

Diabolus

Yeah ur better off pinging the DNS.

Grom

It's not rocket science it's a simple fact..

During the day people are out of their house's when they return they start to download, that coupled with esat giving you all 2meg lines when the residential users have a **** contention ratio as it is and the backhaul can't handle all the data means that the speed is not evenly spread out hence some of you experience **** speeds

Now when all the kids who are mad for the pron download/warez/bit torrent settle down to bed and log off the speeds return

Simple as

Collina

Grom wrote:

It's not rocket science it's a simple fact..

During the day people are out of their house's when they return they start to download, that coupled with esat giving you all 2meg lines when the residential users have a **** contention ratio as it is and the backhaul can't handle all the data means that the speed is not evenly spread out hence some of you experience **** speeds

Now when all the kids who are mad for the pron download/warez/bit torrent settle down to bed and log off the speeds return

Simple as

Then why do people on this service get decent pings for most of the year without problems ?

Every month or so, things go to complete ****e for a couple of days - people complain, send in tracerts etc. (showing timeouts and problems with esat routers) and then they get fixed.

The problem with IOL/EsatBT/BTIreland is that they don't appear to monitor for faults, or if they see a fault they won't fix it until at lesat 5 or so customers complain. There is no proactivity with their approach to customer support - not to mention the fact their support contact emails are hidden away - the last email I sent to the obvious "customer.care@btireland.ie" reporting a fault and expressing my dissatifaction - had them emailing me back saying they were cancelling my BB service as requested, which I had not done.... :rolleyes:

budrick

ur not da only 1 ,,i have esat and have been having bad pings now for 2 months and all i get from esat is that the problem is not on or in their system ,,its a problem with the lines eircon have down and they can't do anything about it..i dont know if i believe them or not at this stage ,i used to have pins of 50 or 80 for uk /mainland and 120 or 150 for usa , now its 180 to 250 or higher for them all????? wtf is goin on?

budrick

zoro wrote:

you have GOT to report it

I rang today to give out and they haven't received a single complaint

residentialsupport@btireland.ie is the address i was given.
Att: Paul <-- the guy i was dealing with

attach pings and trace routes where applicable

load of bulss ,,i complained last week and was told the same ,,and 2 weeks before that .so their not telling the truth ,,,wat else is new

zoro

budrick wrote:

load of bulss ,,i complained last week and was told the same ,,and 2 weeks before that .so their not telling the truth ,,,wat else is new

Oh shut up

If you're "man enough" to complain on boards.ie just get up off your ass and complain TO YOUR ISP about your bad service.

Jesus christ :rolleyes:

budrick

it was my isp i complained to ,read da post and use ur glasses! or r u unable to see with that mask on? :rolleyes: