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Little help please

  • 14-06-2005 10:40pm
    #1
    Mitch Connor
    Registered Users, Registered Users 2 Posts: 46,223 ✭✭✭✭


    My brothers laptop has gone kaput. When it starts up a message box says windows explorer has encounter a problem and will close. when i shut the box the screen goes blank, refreshes and then the message dialog box opens up again. any ideas?

    when i debug i get an unhandled exception in EXPLORER.EXE: 0xC0000005: Access Violation


Comments

  • #2
    odie
    Closed Accounts Posts: 364 ✭✭odie


    Try starting in Safe mode - http://www.pchell.com/support/safemode.shtml

    Then use System restore to restore it to a known good boot date - http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx


  • #3
    boidey
    Registered Users, Registered Users 2 Posts: 161 ✭✭boidey


    You didn't say the OS that is on the machine. If its XP you could try a repair install, or boot to the recovery console and try to extract a new copy of explorer.exe


  • #4
    SolarNexus
    Closed Accounts Posts: 703 ✭✭✭SolarNexus


    sounds like Explorer.exe has become corrupted and needs to be repaired, like boidey said, we need to know what OS your using to best advise you how to repair the damage.

    I doubt that running in safe mode will do anything unless the problem is caused by another program, and if so the computer needs a reinstall anyhow IMHO. Best advice given the little detail you've given is to run windows installer and install windows via the "repair windows installation" option, which will replace explorer.exe and reset a couple values to their default.

    personally, when something gets that serious I reinstall windows - its highly advisable to reinstall a computer in constant use ever 6months or so, given you have your stuff backed up.


  • #5
    Mitch Connor
    Registered Users, Registered Users 2 Posts: 46,223 ✭✭✭✭Mitch Connor


    windows XP, not sure whether is home of office - i don't have it with me right now


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