Happy with Irish Broadband, post it here!!

eth0_

dub45 wrote:

You claimed that a new customer had to switch their phone to NTL to get the bb product. They do not have a phone product currently. You claimed no one you knew had heard about their withdrawal of the telephone service. The NTL website offers three domestic products none of which is a telephone service.

I am sure that tne new owners will come up with some sort of package in due course with a telephone product.

NTL had a domestic phone service up until last year, actually. They withdrew it because there were a few cases of the converter box in people's attics going on fire.

dub45

eth0_ wrote:

NTL had a domestic phone service up until last year, actually. They withdrew it because there were a few cases of the converter box in people's attics going on fire.

Indeed they did!

alfern

Thaed wrote:

We have had the same issues alfern,
web pages timing out, unrelible pings to say the least and
absurd dl and upload speed not even half of what we are ment to be paying for each week.

6 weeks of ringing and getting no where and they have said we may need to send some one out but no word of when.

we are in blanchardstown we were on the artrium but were moved to Ballycoolin
signal wise but no one came out to adjust the mast on the roof to face Ballycoolin.

Well....I am not from Ireland, and not used to this kind of 'service'.....I thought they wanted to keep their customers...

Anyways, if I at least had a signal I would be kind of happy. But I have to reconnect to the service every time I load a webpage. Right after the connection is received it works very good, pings are good, speed is good, but it only last for a minute.

I will try calling them tommorow, and if they cannot give me an answer I'll break out of the contract. If they deny me, I will prosecute them. Because I do not pay for anything I don't get!

Right now they maybe don't have that much competition, but in the long run it's customer service and customer satisfaction that will make their income.

johnl

Package- 2Mb Business package
Engineers- quick, clean and efficient
Service- no drops, full speed, excellent
Mast- Three Rock
Customer service- never used

Ping :
--- 82.195.136.36 ping statistics ---
165 packets transmitted, 165 packets received, 0% packet loss
round-trip min/avg/max = 6.302/10.66/52.272 ms

If I may make an observation...
Those who are on Breeze, in general, are far happier than those on Ripwave.
The roof-mounted antenna seems to be a much idea than those wee boxes...

John

Reku

dub45 wrote:

You claimed that a new customer had to switch their phone to NTL to get the bb product. They do not have a phone product currently. You claimed no one you knew had heard about their withdrawal of the telephone service.

And gee whats this then, could it be an admission that I wasn't aware that you didn't have to switch phone company anymore???:

farohar wrote:

At least I can suggest it to one of my friends who's currently stuck with Eircom and very disappointed (having to change phone company was his reason for sticking with Eircom), the others all got fed up and left Eircom a couple of months ago.

dub45 wrote:

The NTL website offers three domestic products none of which is a telephone service.

You're not going to even bother checking the website of a company if you think that you've already good reason to cross the company off the list of possibilities, e.g. do you check the details of the internet suppliers in Austrailia or Japan? No, because you have good reason to doubt they will supply you broadband here so you've already crossed them off the list of companies to look at.

As for this eircom crowd you seem to worship, for a few hours yesterday in my area their "free" dial-up was accessable but you couldn't actually do anything with it as info was going out but nothing was coming in, couldn't even load the basic search engine pages. If they can't give even a reasonable service on a connection where they earn more profit for every minute you stay on why should I believe that they'll give a good service for a connection where they get a set amount of cash into their hands regardless of how much you use it?

Drapper

farohar wrote:

And gee whats this then, could it be an admission that I wasn't aware that you didn't have to switch phone company anymore???:


You're not going to even bother checking the website of a company if you think that you've already good reason to cross the company off the list of possibilities, e.g. do you check the details of the internet suppliers in Austrailia or Japan? No, because you have good reason to doubt they will supply you broadband here so you've already crossed them off the list of companies to look at.

As for this eircom crowd you seem to worship, for a few hours yesterday in my area their "free" dial-up was accessable but you couldn't actually do anything with it as info was going out but nothing was coming in, couldn't even load the basic search engine pages. If they can't give even a reasonable service on a connection where they earn more profit for every minute you stay on why should I believe that they'll give a good service for a connection where they get a set amount of cash into their hands regardless of how much you use it?

This is an IBB thread guys :-) plenty of NTL ones elsewhere ! ;-)

Blaster99

Is there any chance you guys can continue this discussion somewhere else so we can continue to bitch about or praise IBB in peace?

Civilian_Target

I was with IBB until the start of June - found them to be excellent.

spooky donkey

Engineers- were fast and efficient in erecting mast.
Service- has been poor, 4 mohtns of bad pings and bad downloads, thats with 7months using IBB. 2 complet losses of service in that time.
Pings- some times 20 - 30 but way to often in the 200 range.
Mast- Atruim, Blanchardstown, D15
Customer service- Nice lads but never really fixed much for me. Have made about 15- 20 calls to theim i

Reku

Drapper wrote:

This is an IBB thread guys :-) plenty of NTL ones elsewhere ! ;-)

It started out with me saying that IBB seem to be the best of a bad lot and that as long as it does what I need it to I don't really care about whether or not it ever reaches 2Mb up or down, then others jumping to the defense of the other BB suppliers (so it did start about IBB). I'm happy to drop it if they will as they've yet to change my oppinion of any of the other companies and, with their numbers Vs. the amount of dis-satisfied customers, of the BBs they wish to defend, I'm aquanted with, they're unlikely to change my mind.

Should be ~2-3 wks 'til I'm hooked up (ordered just over 3 weeks ago) so I just have to patiently wait in the meantime...

Blaster99

Nah it's alright, we'll happily send you off to IBB. Enjoy it.

Gearoid28

Ment to have a 2meg line. And with super fast speeds of like 3.5k from the nforce site and 23k from IBB test site. Every time you call its like you have just fallen from space. Its a total joke. Well I have been on to them twice to day. With holding any moneys due to them. As im not getting the service and Im seeking legal advice about getting back what I payed for a service they said was all singing and all dancing. But really was all rubbish.Not paying good money to be fob me off with where looking into it. 2 months now and a 100 euro more of my money they taken. But no more. They fix it or As they where told their mast and other thing will be removed from my house.Here is some thought is IBB a sister company of a well known Cable company here.lol they seem to treat their paying customers the same way. lol just a thought.

gsand

Stating that you use nforce is probably not the best way to get your problem corrected!

Inspite of the obviously poor service you are getting.

Bannor

Woo hoo, yet another Irish Broadband thread!

Anyone have any idea what's going on with their network?

C:\>tracert www.boards.ie

Tracing route to www.boards.ie [82.195.136.36]
over a maximum of 30 hops:

  1     6 ms     1 ms     1 ms  192.168.1.1
  2  1092 ms  1989 ms  2058 ms  DN16-ballymun-lo0.irishbroadband.ie [62.231.57.65]
  3  1420 ms  1170 ms   823 ms  DN40-ballycoolin-lo0.irishbroadband.ie [62.231.52.173]
  4     *     1523 ms  1654 ms  DN03-fe-1-3-1-30-tallaght.irishbroadband.ie [62.231.32.145]
  5     *      615 ms   578 ms  DN42-as1-0-ibis-access.irishbroadband.ie [62.231.52.134]
  6  1276 ms  1578 ms   997 ms  DN42-ae0-50-ibis-gw.irishbroadband.ie [62.231.52.157]
  7  1232 ms     *     1440 ms  panama-inex.hosting365.ie [193.242.111.87]
  8  1861 ms  1694 ms  1559 ms  corerouter1.hosting365.ie [82.195.128.7]
  9   893 ms  1212 ms  1157 ms  boards.ie [82.195.136.36]

Trace complete.

C:\>ping -n 100 www.boards.ie

Pinging www.boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=1007ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1644ms TTL=55
Reply from 82.195.136.36: bytes=32 time=2059ms TTL=55
Reply from 82.195.136.36: bytes=32 time=2170ms TTL=55
Reply from 82.195.136.36: bytes=32 time=970ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1140ms TTL=55
Reply from 82.195.136.36: bytes=32 time=912ms TTL=55
Reply from 82.195.136.36: bytes=32 time=986ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1440ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1424ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1244ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1632ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1488ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1397ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1087ms TTL=55
Reply from 82.195.136.36: bytes=32 time=491ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1357ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1642ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1593ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1686ms TTL=55
Reply from 82.195.136.36: bytes=32 time=753ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1505ms TTL=55
Reply from 82.195.136.36: bytes=32 time=806ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1160ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1123ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1479ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1620ms TTL=55
Reply from 82.195.136.36: bytes=32 time=2227ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1565ms TTL=55
Reply from 82.195.136.36: bytes=32 time=573ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1192ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1378ms TTL=55
Reply from 82.195.136.36: bytes=32 time=982ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1051ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1343ms TTL=55
Reply from 82.195.136.36: bytes=32 time=781ms TTL=55
Reply from 82.195.136.36: bytes=32 time=957ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1143ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1423ms TTL=55
Reply from 82.195.136.36: bytes=32 time=975ms TTL=55
Reply from 82.195.136.36: bytes=32 time=212ms TTL=55
Reply from 82.195.136.36: bytes=32 time=708ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1294ms TTL=55
Reply from 82.195.136.36: bytes=32 time=727ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1189ms TTL=55
Reply from 82.195.136.36: bytes=32 time=958ms TTL=55
Reply from 82.195.136.36: bytes=32 time=2366ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1527ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1118ms TTL=55
Reply from 82.195.136.36: bytes=32 time=856ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1133ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1125ms TTL=55
Reply from 82.195.136.36: bytes=32 time=848ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1068ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1013ms TTL=55
Reply from 82.195.136.36: bytes=32 time=955ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1637ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1499ms TTL=55
Reply from 82.195.136.36: bytes=32 time=969ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1239ms TTL=55
Reply from 82.195.136.36: bytes=32 time=679ms TTL=55
Reply from 82.195.136.36: bytes=32 time=509ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1242ms TTL=55
Reply from 82.195.136.36: bytes=32 time=644ms TTL=55
Reply from 82.195.136.36: bytes=32 time=424ms TTL=55
Reply from 82.195.136.36: bytes=32 time=564ms TTL=55
Reply from 82.195.136.36: bytes=32 time=910ms TTL=55
Reply from 82.195.136.36: bytes=32 time=708ms TTL=55
Reply from 82.195.136.36: bytes=32 time=750ms TTL=55
Reply from 82.195.136.36: bytes=32 time=536ms TTL=55
Reply from 82.195.136.36: bytes=32 time=902ms TTL=55
Reply from 82.195.136.36: bytes=32 time=560ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1236ms TTL=55
Reply from 82.195.136.36: bytes=32 time=997ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1148ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1521ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1278ms TTL=55
Reply from 82.195.136.36: bytes=32 time=846ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1157ms TTL=55
Reply from 82.195.136.36: bytes=32 time=843ms TTL=55
Reply from 82.195.136.36: bytes=32 time=927ms TTL=55
Reply from 82.195.136.36: bytes=32 time=839ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1208ms TTL=55
Reply from 82.195.136.36: bytes=32 time=771ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1080ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1285ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1480ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1367ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1079ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1888ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1675ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1796ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1879ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1923ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1994ms TTL=55
Reply from 82.195.136.36: bytes=32 time=2045ms TTL=55
Reply from 82.195.136.36: bytes=32 time=2011ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1925ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1718ms TTL=55
Reply from 82.195.136.36: bytes=32 time=1279ms TTL=55

Ping statistics for 82.195.136.36:
    Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 212ms, Maximum = 2366ms, Average = 1214ms

To say the supposed 2MB connection is slow is an understatement - according to www.irishisptest.com the down stream is currently 4.63kBps and the upstream is 15.1kBps. Quality of Service: 45%. Round Trip Time: 4574ms. Max Pause: 1891ms.

I won't have the time to abuse them on the phone until the weekend.

gsand

gotta say im pretty happy at the mo, 2meg on 3rock-great speeds most of the time...

in saying that ive had some rough times including old equipment and broken routers so maybe im due some nice service...

Mutant_Fruit

Their network seems badly designed, and is taking a severe beating. I'd say a lot of the problem is some masts seem to route through their entire network of masts before getting out into the net. Seems a very very bad way to design a network. If a mast like tallaght goes down, they'll lost all the masts that route through it. (i.e. ballymun and ballycoolin).

alfern

IBB called me yesterday and said they have given me the wrong IP address. Now it's working perfect.

richardo

One of my main complaints with IBB since I joined was that they were only contactable from Monday to Friday, which was a bit frustrating if a problem arose on Friday evening.

I have just received a card from them saying their Customer Support Centre is now open seven days a week including Bank Holidays. A step in the right direction.

As for speed, I am currently getting 1.81Mbps down and 1.82Mbps up, which is fairly constant.

Overall, I am very happy with IBB. Even if I had the option of an alternative supplier [which I don't] I'd stick with 'em.

CyberGhost

alfern wrote:

IBB called me yesterday and said they have given me the wrong IP address. Now it's working perfect.

post the results!

optiplexgx270

what?

JohnDigital

I got 1mb Breeze installed today in Bray, so far it is looking good. I have been getting these speeds consistently since 4pm when I came online. (hope it stays like that!)

zuma

Right now your connection is perfect 1M/1M stmmetric...keep your eyes on the speeds because if they start to drop....they will keep on dropping if you dont make sure to keep IBB informed!!!

Steffano2002

Yep, that's perfect. If everybody who had an IBB connection had these results, Eircom, BT, ntl, Smart, etc would struggle a lot more...

CuLT

Just thought I'd add my own to the little gallery...




It's usually better than that too, hovers around 980up and down.

Heh, just noticed there's a staggering difference in the time for Round Trip there... probaby a good thing I don't play pc or console games.
My ping to boards.ie is around 6ms though.

masteroftherealm

He he he he got it installed today people!!! 969kdown, 950kup and 8ms pings to boards, oh how i love thee my small aeiral on my roof!!!!!

beller b

Dont speak too soon....LOL

masteroftherealm

beller b wrote:

Dont speak too soon....LOL

Shhhhhhhhhhhhhhhhhh!!!!!! Dont jinx me man!!!