It's Happened to Baldoyle IBB

Undercoverguy

Well i got a good 4 months ok service but its finally happened.... IBB in Baldoyle is gone to the dogs tonight!

Pings Get to secondary DNS and time out. Connection speeds are wait for it...... 111kbps and upstream around 90kbps. I will make some poor tech support person cry tomorrow when i call IBB. Im getting bounced off every IBB mast in the bloody city check out this tracert:

Tracing route to Google.com over a maximum of 10 hops:

1 8 ms 10 ms 8 ms DN20-baldoyle-lo0.irishbroadband.ie

2 12 ms 10 ms 10 ms DN21-nssc-lo0.irishbroadband.ie

3 6 ms 5 ms 6 ms DN19-odlums-lo0.irishbroadband.ie

4 10 ms 10 ms 11 ms DN05-fe-1-3-1-13-esb.irishbroadband.ie

5 10 ms 13 ms 12 ms 83.141.117.1

6 13 ms 12 ms 10 ms DN42-as0-0-ibis-access.irishbroadband.ie

7 12 ms 15 ms 11 ms DN03-as0-0-tallaght.irishbroadband.ie

8 14 ms 13 ms 14 ms 62.231.52.33

9 17 ms 14 ms 14 ms DN47-sandyford-lo0.irishbroadband.ie

10 * * * Request timed out.

peterk19

Hmm just got it installed today 2mb up and down not a hope ive been playing with it for a few hours and its nowhere near as fast as my 1mb dsl these are the stats im getting for the same test as you
Tracing to www.google.com [66.102.9.104]....
Hops IP Address RTT DNS Name
1 TIMED OUT
2 83.141.92.1 13 DN20-baldoyle-lo0.irishbroadband.ie
3 62.231.52.110 13 DN21-nssc-lo0.irishbroadband.ie
4 62.231.52.109 12 DN19-odlums-lo0.irishbroadband.ie
5 62.231.52.105 19 DN05-fe-1-3-1-13-esb.irishbroadband.ie
6 83.141.117.1 18
7 62.231.52.153 18 DN42-as0-0-ibis-access.irishbroadband.ie
8 62.231.52.157 29 DN42-ae0-50-ibis-gw.irishbroadband.ie
9 212.187.197.193 41 lvl3gw.thn.packetexchange.net
10 212.113.3.29 32 so-1-3-0.gar2.London1.Level3.net
Host not reached


ive tried download a file with both and it only goes to 23k with this crap and i get 90k with the dsl
Pete

CuLT

They're getting a shocking amount of uptake at the moment, 2500 per month I believe was in the papers.
Hell, I signed up three weeks ago and they're not going to install for another month, I really can't put up with that, especially considering they appear to be overloading their capacity.

juliuspret

2500 a month..damn thats a lot!

There is no ways they can give people a stable connection with that type of uptake.

Those figues must include Ripwave customers and we all know what type of service you get from that thing.

Drapper

juliuspret wrote:

2500 a month..damn thats a lot!

There is no ways they can give people a stable connection with that type of uptake.

Those figues must include Ripwave customers and we all know what type of service you get from that thing.

3 months to end of contract for me ! NTL in my area ! dont care about uplods once latency is stable !

Steffano2002

I bet you they're thinking they can improve on 2500 a month because all this company thinks about is money. Money money money... They don't care if their service is up to scratch. And they don't care if their customers aren't happy. I mean just look at the state of their technical/customer support...

And I dare any IBB employee to come here and disagree with me!

Adey2002

If you have only just signed up for IBB and are waiting for an installation, I would advise cancelling and going with a real broadband supplier.

God help me for saying this but if I had the choice I would drop IBB like a shot for eircom.

juliuspret

TAKE THAT BACK Adey2002...not eircom...anyone else but those crooks....hahaha!!!

You must mean an eircom bitstream supplier...that it...not eircom...hahaha!!!

Adey2002

juliuspret wrote:

TAKE THAT BACK Adey2002...not eircom...anyone else but those crooks....hahaha!!!

You must mean an eircom bitstream supplier...that it...not eircom...hahaha!!!

Much as I hate to say it, eircom are the perfect supplier compared with uselessbroadband, sorry i mean Irishbroadband

Red Alert

Are you surprised - the only action plan for the company is fire the management and train the support people - hell I had to explain to one of them what the difference between http:// and https:// were one time :eek:

Adey2002

Drapper wrote:

3 months to end of contract for me ! NTL in my area ! dont care about uplods once latency is stable !

shag that! they aren't providing the service. They have broken the contract already.

Cancel the Direct Debit now, tell the cowboys to mosey on over to collect their equipment and go with a real broadband provider.

Reku

I know people who've tried both Eircom and Esat and said they were crap so lets face it it's really a case of they're all **** and we're getting screwed because there are no decent companies set up to pressure the rest into giving a good service.

peterk19

I dont agree with that i have eircom and its super reliable im very happy with it but i just want a better upload speed thats the only reason for irish broadband too but going by its first days performance with a max of 40k downloads im not that impressed ill give them a call later and if it isnt sorted straight away they can collect it and and ill get anotherline in for smart.
Pete

madrab

mine was upgraded and it was perfect, 2mb down no probs, 230kB downloads

i thought great, this is fantastic, what are they all talking about

3 days later connection dropped to 300kb up and down complained ervey day since, an engineer in calling out today to have a look

Red Alert

my connection seems to be broken although i'm in college at the mo - i can't SSH or HTTPS into my server. Damn IBB! here's a traceroute if anyone's the wiser:

<peadar@orca:/home/users/y0405/peadar>$ traceroute secure.ballinteer.net
traceroute to ballinteer.net (83.141.72.210), 64 hops max, 40 byte packets
1 nore-r2-vlan-2.ucd.ie (137.43.0.6) 0.783 ms 0.782 ms 0.965 ms
2 mast.ucd.ie (193.1.145.5) 0.477 ms 0.493 ms 0.449 ms
3 mantova-vlan105.bh.access.hea.net (193.1.196.161) 0.815 ms 0.612 ms 0.609 ms
4 hyperion-gige3-3-0.bh.core.hea.net (193.1.196.121) 0.988 ms 1.343 ms 0.785 ms
5 luna-gige2-3.kil.core.hea.net (193.1.195.226) 0.992 ms 0.757 ms 0.765 ms
6 lilith-gige1-1.kil.core.hea.net (193.1.199.230) 1.17 ms 1.9 ms 0.943 ms
7 193.1.208.197 (193.1.208.197) 2.4 ms 2.636 ms 2.464 ms
8 DN42-ae0-50-ibis-access.irishbroadband.ie (62.231.52.158) 2.587 ms 2.229 ms 2.159 ms
9 DN03-as0-0-tallaght.irishbroadband.ie (62.231.52.133) 2.640 ms 2.153 ms 2.204 ms
10 62.231.52.185 (62.231.52.185) 2.501 ms 3.280 ms 2.418 ms
11 * * *
12 * * *
13 * *

JNive

IBB seem to have absolutely shocking routing, everyone seems to have to go through up to 10 hops just to get off their network, compare with eircom, where there is my first hop to the main exchange, another to whatever peering point it is, and then straight over to their peering with at&t in new york, for example lol.

petes

Got this email yesterday from IBB after signing up 6 weeks ago and also emailing the sales rep to cancel about 2 weeks ago

Dear Customer



I’d like to take this opportunity to thank you for ordering broadband from Irish Broadband. Due to the phenomenal interest our current promotion is generating we are unable to meet our usual installation timescales of 3-4 weeks. We are however in the process of doubling our installation teams and our scheduling department will contact you as soon as possible to confirm an installation date for your broadband service.



I’d like to thank you for your understanding and assure you that the entire Irish Broadband team is working hard to have your broadband connection up and running as soon as we can.



Regards



Irish Broadband.



*** Should you have been contacted by our scheduling department within the last 48hrs please disregard this email ***

Adey2002

Maybe you'll get confirmation of your cancellation in about 4 weeks. I wouldn't worry about it though, they're bound to lose your initial order in the meantime and when they finally get round to reading your cancellation request they'll wonder what you are cancelling and ignore it.

petes

Would be more worried if they actually installed it.

masteroftherealm

Anyone out there any stats for IIB in Bray, you people are starting to get me worrierd!!!!!

Undercoverguy

Just got off the phone from a IBB guy, What a great help he was! He can only help if my connection drops below.... wait for it.... 50k!
The "simple reason" my connection is so slow is because of the connection ratios. If everyones connected at the same time its gonna cause some problems..... HELLO IT A ALWAYS ON CONNECTION!!!!!!!!!
I know just cos its always on dont mean its being used but with the amount of muppets sold computers these days i'd say half on them have tonnes of SpyWare on them and being used as mailbommers, FTP servers and what not. I mean its a 2MB connection and im getting just under 250k connection speeds!!!
I held on the phone for 35min to have a 2min call and prob a crap ping test. I here-by give them a week to do something then i reckon we should all e-mail ComReg and send IBB a CC. Ratios dont explaine why my connection hops about 6 masts before even reaching the DNS. Grrrrrrrrrrrrrrrrrrrrrrrrrrr!

madrab

well the engineers "fixed the problem"....no idea what they did but it is still not working

their getting at least 2 complaints tomorrow

spooky donkey

I think Smart telecom is the worst thing to happen to IBB. OHHHH they got 2 meg we have to go 2 meg! and since they have the service has gone to pot for every one. Give us all back our 1 meg connections that worked. 2 meg is just a bigger number for the marketing department to use its not a reality!