UTV Cancellation

is_that_so

A number of months back, I was up to my 12 months with UTV Clicksilver and decided that I'd move. Now having experienced their support I reckoned an email might do the trick. As expected I got that usual "we are up to our eyes in emails" reply.

In the meantime I went off in search of a new provider. I assumed naively that UTV would notify me, give me a date, thank you for you custom etc. All very sensible things you'd associate with a service.

Then one day out of the blue , I got an email from UTV to tell me my account had been deactivated :eek: as in no BB. Just like that.

Not being too put out, I notified the new provider. No problem they said, 10 working days max. Four days days later they rang back telling me that Eircom could not release the line as they hadn't received a cancellation number.
So it was off into the UTV merrygoround they call "support". 35 minutes later, I got a number. 3 week after disconnection I had BB back again.

Anyway the moral of the story is make sure that you get a disconnection number out of them and get yourself a new BB provider instantly.

juliuspret

Demand the cancellation number from UTV.

In the UK it is referred to as a MAC.

Without it you cant move providers!

is_that_so

juliuspret wrote:

Demand the cancellation number from UTV.

In the UK it is referred to as a MAC.

Without it you cant move providers!

I know All over now

juliuspret

As I am inquisitive by nature...so are you connected to now???

is_that_so

Netsource

juliuspret

As we hear little about netsource could you answer a couple of questions?

Are they strict on CAP's???

Which package are you on and how would you rate them?

is_that_so

juliuspret wrote:

As we hear little about netsource could you answer a couple of questions?

Are they strict on CAP's???

They do business products. Not aware of any standard pacakge they do.

From what I hear they choke people who go over monthly limits.

juliuspret wrote:

Which package are you on and how would you rate them?

Origin. I can't comment on them as it has only been a few weeks. So far it's been OK.

Jumpy

is_that_so wrote:

From what I hear they choke people who go over monthly limits.

I am sure that would keep people from abusing the service!

*knock knock* "Hello, who is there?"
"Its Netsource sir, we have come to speak to you about your limits"
*door opens*
"Oh, ok what seems to be the probl...aaaaaack *gag* cant breathe... aaaack"




Sometimes I crack myself up.

l(00)py

i just moved from utv to bt it took 6 weeks of no bb even with the number, both sides blame eircom.

btw i've had netsource at work since they started a couple of years back they rock, amazing support, not too strict if you dont dog it